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Malmaison Cheltenham

4.0 star property
4-star eco-certified hotel near Cheltenham Racecourse

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Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Front of property
Breakfast, lunch, dinner served; British cuisine
Lobby sitting area
Club Deluxe Room | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
Bayshill Road, Cheltenham, England, GL50 3AS
  • The Promenade
    ‪7 min walk‬
  • Cheltenham Town Hall
    ‪7 min walk‬
  • Cheltenham Racecourse
    ‪4 min drive‬

Room options

View all photos for Club Deluxe Room

Club Deluxe Room | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Club Deluxe Room

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Double

Cosy Double | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Cosy Double

9.0 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Standard Double Room

8.4 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Club Room

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area | Flat-screen TV

Signature Suite

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Club Deluxe Twin

  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Cheltenham

In Cheltenham .Within a 10-minute walk of the hotel, you'll find Imperial Gardens and Statue of Edward Wilson. Cheltenham Town Hall and The Promenade are also within half a mile (1 km).

What's nearby

  • The Promenade - 7 min walk - 0.4 miles
  • Cheltenham Town Hall - 7 min walk - 0.4 miles
  • Everyman Theatre - 9 min walk - 0.5 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles
  • Cheltenham Racecourse - 4 min drive - 1.9 miles

Getting around

  • Cheltenham Spa Station - 18 min walk

Restaurants

  • ‪Imperial Gardens - ‬6 min walk
  • ‪Côte Cheltenham - ‬3 min walk
  • ‪No. 131 - ‬4 min walk
  • ‪The Ivy Montpellier Brasserie Cheltenham - ‬3 min walk
  • ‪Munchies - ‬4 min walk

About this property

Malmaison Cheltenham

4-star eco-certified hotel near Cheltenham Racecourse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A library, a terrace, and laundry facilities are also featured at the eco-certified Malmaison Cheltenham. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Cheltenham hotel is smoke free.

  • 61 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Library
  • Terrace
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Similar properties

Reception

The George

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 554 reviews
$102 nightly
The price is $122
Jun 29 - Jun 30
Total includes taxes and fees
The George

Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 23 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.00 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Frequently asked questions

Does Malmaison Cheltenham have an airport shuttle?

Airport shuttle services are not available at Malmaison Cheltenham.

Does Malmaison Cheltenham offer free breakfast?

Free breakfast isn’t provided at Malmaison Cheltenham, but full breakfast is offered for a fee of GBP 23 for adults and GBP 12 for children. It's available on weekdays from 7 AM to 10 AM and weekends from 8 AM to 11:00 AM.

Is there a casino at Malmaison Cheltenham?

No, there is no casino at this hotel.

What time is check-in at Malmaison Cheltenham?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Malmaison Cheltenham?

Free parking is not available at this hotel. Self parking is available for GBP 10.00 per night.

Does Malmaison Cheltenham have a pool?

Malmaison Cheltenham does not have a pool.

Does Malmaison Cheltenham have a restaurant?

Malmaison Cheltenham is home to Chez Mal Brasserie, which features British cuisine.

Does Malmaison Cheltenham have a spa?

There are no spa services available at this hotel.

How close is Malmaison Cheltenham to downtown Cheltenham?

Malmaison Cheltenham is 0.5 mi away from Cheltenham.

Malmaison Cheltenham Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 454 out of 922 reviews
Rating 8 - Good. 296 out of 922 reviews
Rating 6 - Okay. 95 out of 922 reviews
Rating 4 - Poor. 58 out of 922 reviews
Rating 2 - Terrible. 19 out of 922 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2025

6/10 Okay

Sharon

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Meryl

Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay

Excellent hotel Stayed here lots before 10/10 service
Stayed 1 night in Feb 2025

10/10 Excellent

Hoi Yee

Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean facilities with good support staff. Very convenient location for Cheltenham shops and facilities. Lift was not very reassuring but otherwise perfect.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Fair, food and drinks were pretty pricey. Room was clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Lucas

Stayed 2 nights in Feb 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for location. Decent breakfast. Helpful staff
Stayed 1 night in Nov 2024

10/10 Excellent

Hoi Yee

Stayed 1 night in Jan 2025

10/10 Excellent

samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really warm welcome from staff and when the big bath in our suite had an issue with water temperature, they switched us to an alternative room immediately. Thoroughly enjoyed our stay and will return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The room was very snug and the bed quite low but comfy and clean. Reception areas are very nice.
Stayed 2 nights in Jan 2025

10/10 Excellent

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a cosy double room as a single traveller. Lovely room, cosy, warm and a great size for 1! Would stay again!
Stayed 1 night in Jan 2025

10/10 Excellent

Hoi Yee

Stayed 2 nights in Jan 2025

8/10 Good

Geraint

Liked: Cleanliness, staff & service

A few simple fixes could've made a huge difference

Really, it's a 3.5/5 Bed comfy. Breakfast great, as was the server. Room (112) had a stain on the ceiling. Half the light switches did nothing. Room far too dark. The whole system is batty, pop some labels or explanations up. Bathroom sink was blocked. Bathroom door handle very difficult to use, stiff, slippery & worn. All of these are simple, minor glitches but indicative of poor attention to detail. Don't charge high prices and position yourself as premium if you don't hold yourself to high standards. Pretty disappointing, felt a bit contemptuous TBH.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Lisa

Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

John

Stayed 1 night in Dec 2024