2/10 Terrible
Kassandra G.
20 abr. 2026
We came to Charlotte for a concert at the Bank of America Stadium on a Saturday night and were super excited to have a somewhere to stay that was relatively close. Check in time was at 4pm but we didn’t arrive into the area until 6pm. About 10 minutes out I messaged the host because I realized there were no Check In instructions to access the property. He replied with “we are having plumbing issues”. I asked him what this meant for our stay and at this point we had arrived at the property and I had not received a reply. I called him and he said that there was a plumbing issue that was discovered during cleaning that could not be resolved and we couldn’t stay there that night. VRBO support helped with cancelling/refunding the stay. But I am disappointed with the lack of communication, especially when this was a known issue and not communicated even after the check in time. I understand emergencies happen, but please communicate in the future. There were no available accommodations within 30 minutes of Charlotte on such short notice.
Kassandra G.
Se hospedó 1 noche en abril de 2026
























