2/10 Terrible
Gamal
Viaje de negocios
5 feb. 2025
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Profit over Decency
I arrived at about 6:30 pm. The weather was cold, close to zero. The owner Melanie carried out the check in procedure through the intercom (very strange). She said she was outside and would be back in 10m. Inside it was tidy and with character and pretty cold, to be honest a couple of degrees better than outside. I went to the room which was nice but very cold. All heating was turned off, assuming trying to save on bills to maximise profit. Melanie showed me how to turn on the radiator, success. The room was good size and would take ages to warm up. I waited until 9 pm, the room was even colder as the radiator was off again. At this stage I realised the heating is controlled by the owner from their quarter downstairs. I talked to her daughter, presumably, and she said she will turn the heating on. I asked if I could have a second heater, she said she would double check, whatever that meant. I went back to the room and the radiator started to warm again. I was still sitting next to the radiator waiting for the room to warm up so that I could freshen up and get ready to bed but by 11pm I realised the heating was off again. This frustrated me but I was reluctant to disturb Melanie and her family so late. As I am working the next day, I booked a room in another hotel and l left. I asked for a refund but Melanie refused, She cares more about money and profit than the comfort of the guests, shame on you.
Gamal
Se hospedó 1 noche en enero de 2025