2/10 Terrible
Debra
Viaje en pareja, Viaje familiar
21 abr. 2025
We booked this accommodation many months prior to our intended stay and pre-paid at the designated time as requested. 72 hours prior to our scheduled check-in, having heard nothing from our host, we began reaching out to request exact location and check-in instructions. No response. Reached out 48 hrs before. Still no response. We reached out to VRBO who advised their protocol is for the host to reach out 24 hrs prior to check-in, so we indicated we would continue to wait while they reached out to the host on our behalf. They confirmed they had reached her and that we would hear from her within 2 hours. That never happened. At 8pm the night prior to our scheduled check-in we had still heard nothing. At risk of being stranded in a foreign country with no place to stay, we finally set about to find and secure other arrangements and notified VRBO accordingly. The host NEVER communicated with us until 3:02pm THE DAY OF CHECK-IN with simply, "Sorry. The apartment not available. I will refund your money." We were fortunate to have found another place to stay at the last minute!! I am confident VRBO will make us whole, but buyer beware of this host due to lack of communication and failure to honor our reservation.
Debra
Se hospedó 2 noches en abril de 2025