4/10 Malo
Thalia L.
16 jun. 2024
No le gustó: Limpieza
Not as expected
Copying and pasting the email I sent the manager because it is too much to type. He replied the next day and did offer to send a technician to check the AC. I will say the AC issue was not as bad at night. During the day it feels like the house is too big for the AC to cool properly during a hot day as hot as that weekend was. I would recommend that if they know the property is booked, they atleast leave the upstairs window unit on “auto” as it took about 5 hours for the room to get cold. Here is the message I sent the manager:
I booked this property for this weekend. In my opinion I did not find the property as advertised. I am not a type of person that likes to complain, but today I feel truly frustrated as I brought my whole family here with the expectation of spending a pleasant and comfortable weekend.
Here’s what I would like to bring to your attention:
* The home did not smell or look clean. It looked like they only did the necessary to make it look clean. The home is very dusty. Smells musty. The linens look and smell as if they haven’t been changed in days.
* hot tub: my daughter was very much looking forward to using the hot tub. After settling in, we took her to the back to finally get her in the tub. We were very disappointed to find the tub filthy and with no water. The back patio is also filthy and not even tidied up.
* AC- The AC does not cool enough. We arrived at 5 pm. Turned on the acs. The upstairs bedroom has a window uni
Thalia L.
Se hospedó 2 noches en junio de 2024