6/10 Aceptable
Helen
Viaje en pareja, Viaje con mascota
4 dic. 2025
Le gustó: Limpieza, servicios, condiciones de la propiedad
Arrived in dark, wind & rain. Code for key safe didn't work. 3 broken nails, soaked through & frozen, 2 calls to the management company got us access to a 2nd key safe for a spare key. Unpacking the car, security lights kept going out, so that I ended up tripping over a plant pot in the dark. Now soaked, frozen & bruised, discover the heaters were off so cottage is stone cold. Not very welcoming arrival.
Next day, I get a message asking me to pay an extra fee because they've just been advised by the owner that I have my dog with me. When I booked through Expedia, the advert said there "may" be a charge. I emailed at that time to advise the dog was coming too & to let me know what I needed to pay. No reply was made, so I assumed the "may" be a charge was not applicable. I was now being asked for what amounted to another third of what we already paid for the accommodation - for that total spend I could have stayed in a hotel in the centre of Bath with dog, which we chose not to do because we thought this place was cheaper!
Pros: lovely accommodation, fantastic enclosed field where the dog could run
Cons: unadvised extra charge, unwelcoming start
Helen
Se hospedó 2 noches en diciembre de 2025