Overall, enjoyed the stay but can only give 3 stars because:
1. The sofa bed slats were broken, and exposed fastening screws potentially dangerous. We had 2 small kids sleeping, thus was ok, but cannot imagine adults sleeping there.
2. Bedroom bath shower seems to have a leak in the shower pan; after shower, water collected on the floor outside shower.
3. Kitchen needs cutting board(s) that's not stained, and better knives. One glass was cracked. Not a single coaster in the condo...perhaps owners don't care about the table surfaces.
4. Bedroom TV didn't have its own remote. LR remote did not turn off the BR TV.
5. Even when thermostat lowered to minimum, it was warm/hot inside (ie, didn't seem to turn off the HVAC).
6. Front desk seems to help people on the phone first before helping people (me) in person on the line!
One understated winner was the Ski Valet (Charter Sports) service on the 1st service. They were efficient, friendly, and very helpful. Access to heated swimming pool was great for our kids, but the hottubs were not hot enough.