2/10 Terrible
Skipper
Viaje familiar
27 dic. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
I had to call 911 to be rescued. My wife and I were locked inside the outdoor pool area. At 10 PM we exited the hot tub and entered the restroom to change out of our swimsuits. Upon exiting the restroom we realized the pool staff put a chain and padlock on the gate. We were wet, cold and it was 3⁰F. I called the hotel staff and was told the most they can do is submit a ticket but no one will recieve until the next day. UNACCEPTABLE. I called 911 and the local police department had to coordinate with another hotel chain who shared ownership of the pool. Hyatt staff and 3 police officers rescued us 1 hours later with the key to the padlock. At 10AM the next day the VACASA staff finally saw the ticket and called to ask if we were still locked in the pool area. They only offered an apology. This was a potentially life threating situation due to significant hypotherma risk and the hotel left my wife and I to act for ourselves. SHAMEFUL
Skipper
Se hospedó 3 noches en diciembre de 2023