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citizenM Boston Back Bay

4.0 star property
4-star hotel near Northeastern University

Choose dates to view prices

Photo gallery for citizenM Boston Back Bay

Lobby
Terrace/patio
Interior detail
Exterior
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪8 min walk‬
  • Copley Square
    ‪13 min walk‬
  • Boston University
    ‪2 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(33 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(191 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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Exterior

The Westin Copley Place, Boston, a Marriott Hotel

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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,325 reviews
$279 nightly
The price is $325
Sep 21 - Sep 22
Total with taxes and fees
The Westin Copley Place, Boston, a Marriott Hotel

About the neighborhood

Boston

Fenway–Kenmore stay.Within a 10-minute walk of this Fenway–Kenmore hotel, you'll find Newbury Street and Northeastern University. Also, Fenway Park is within half a mile (1 km) and Copley Square is within 2 miles (3 km).

What's nearby

  • Hynes Convention Center - 5 min walk - 0.3 miles
  • Northeastern University - 8 min walk - 0.5 miles
  • Fenway Park - 8 min walk - 0.5 miles
  • Copley Square - 13 min walk - 0.7 miles
  • Boston University - 2 min drive - 1.4 miles

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪The Bebop - ‬3 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Tatte - ‬4 min walk
  • ‪Starbucks - ‬2 min walk

About this property

citizenM Boston Back Bay

4-star hotel near Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Similar properties

Exterior

Copley Square Hotel, a FOUND Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, 3,799 reviews
$170 nightly
The price is $198
Sep 21 - Sep 22
Total with taxes and fees
Copley Square Hotel, a FOUND Hotel

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

How close is citizenM Boston Back Bay to the airport?

CitizenM Boston Back Bay is 8.9 mi (18-min drive) away from the Boston, MA (BNH-Boston Harbor Seaplane Base) airport, the closest popular airport to the property.

How much does it cost to stay at citizenM Boston Back Bay?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on Sep 21, 2025 start from $209.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does citizenM Boston Back Bay have an airport shuttle?

Airport shuttle services are not available at citizenM Boston Back Bay.

How close is citizenM Boston Back Bay to the beach?

This hotel is 12.3 mi (25-min drive) from Revere Beach and 5.4 mi (16-min drive) from Carson Beach. Don't forget your sunscreen!

Does citizenM Boston Back Bay offer free breakfast?

Free breakfast isn’t provided at citizenM Boston Back Bay, but buffet breakfast is offered for a fee of USD 20 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at citizenM Boston Back Bay?

No, there is no casino at this hotel, but Encore Boston Harbor (9-min drive) is nearby.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

Is there free parking at citizenM Boston Back Bay?

Free parking is not available at this hotel.

Does citizenM Boston Back Bay have a pool?

CitizenM Boston Back Bay does not have a pool.

Does citizenM Boston Back Bay have a restaurant?

CitizenM Boston Back Bay is home to canteenM, which features international cuisine.

Does citizenM Boston Back Bay have a spa?

There are no spa services available at this hotel.

How close is citizenM Boston Back Bay to downtown Boston?

CitizenM Boston Back Bay is 1.7 mi away from Boston.

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1338 out of 1729 reviews
Rating 8 - Good. 253 out of 1729 reviews
Rating 6 - Okay. 83 out of 1729 reviews
Rating 4 - Poor. 25 out of 1729 reviews
Rating 2 - Terrible. 30 out of 1729 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Stayed 1 night in Jul 2025

10/10 Excellent

racquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy, very clean, super quiet given the amount of rooms. Incredibly affordable especially since you couldn’t ask to be in a better part of town. All in all a great option, I will definitely stay here again on any future trip to the area.
Stayed 2 nights in Jul 2025

10/10 Excellent

Beata

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Thomas

Stayed 2 nights in Jun 2025

10/10 Excellent

Leslie

Stayed 3 nights in Jun 2025

10/10 Excellent

Aimee

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Incredible place, perfect for the stay. Highly recommend the hotel. It’s great for shopping near by and easy to walk everywhere. Shout out to Jay for the great conversation; Go to Australia!
Stayed 2 nights in Jun 2025

6/10 Okay

Ahmad

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Naoatsu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

SEUNG MAN

Stayed 2 nights in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Location was the best and everything was clean.
Stayed 2 nights in May 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Michael

Stayed 2 nights in May 2025

6/10 Okay

MICHAEL, Baltimore

Stayed 2 nights in May 2025

10/10 Excellent

Monica

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean. Location was great and Transportation just right in front of the hotel. Staff super friendly
Stayed 2 nights in May 2025

6/10 Okay

Shadab

Stayed 1 night in May 2025

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
If you don't want an iron or a fridge in your room or ice on your floor or a bathroom with privacy, and you like catchy phrases, this is your hotel. "Iron Heaven," the small, unventilated room on the floor with the one (weird) iron, was beyond awful. If you want a room to sleep in, and want nothing more out of your hotel, this is your place.
Stayed 3 nights in May 2025

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Boston and this hotel was perfect for exploring and a quick walk to Fenway.
Stayed 2 nights in Jun 2025

4/10 Poor

Reeve

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location. Accessible subway stations and walkable to Fenway Park. The room itself was very clean however the shower would not get hot, the tv and control for the room both did not work, and when I tried to reach the front desk they did not answer the phone.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is fantastic.
Stayed 3 nights in May 2025

10/10 Excellent

Leslie

Stayed 3 nights in May 2025

10/10 Excellent

Liz

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Luyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Edward

Stayed 1 night in May 2025