8/10 Bueno
Raymond S.
29 jun. 2025
Le gustó: Limpieza
Very nice layout and location, but with some issues
Check in was easy, pre-check in communications were very good: The front steps were splintery and need treatment. The toilets are very low, not good for older people with knee or hip issues, and the beds are very low too, and the way they are constructed makes it very difficult to "make the bed". They are reasonably comfortable and there are lots of pillows to choose from. The master bathroom toilet kept plugging and overflowed causing a bad leak on the floor and through the ceiling. We used all of our towels to clean up the mess and reported it immediately. The office staff was very friendly, but also totally ineffective. They sent someone while we were out who did unplug the toilet, but they threw the dirty towels in our tub along with the plunger. They threw the wet bathroom rug on to the bedroom rug and didn't clean up the leak on the dining room table. They also didn't leave new towels. Two calls later we still did not have towels and I asked to speak with a manager, and was told there was no manager on duty until the next day. Also, the dishwasher didn't work so we arrived to find a dishwasher full of dirty dishes. The next day Nicole called. I explained the situation to her, and she immediately got cleaners in, and towels delivered, and the cleaners washed the dirty dishes. This was a personnel issue as much as anything. Nicole also followed up at every point. The location is very good so we might stay there again, but as I said, there were issues.
Raymond S.
Se hospedó 3 noches en junio de 2025