4/10 Malo
Janelle D.
3 jul. 2023
No le gustó: Limpieza
Filthy
The house itself is aesthetically beautiful, however, the visual appeal of the house is the only validation for the 2 stars given. Upon arrival, all seemed well- the place LOOKED clean and the host graciously checked in on us via text message.
However, upon further inspection, the neglect of care became apparent. There were dust bunnies (& a lost sock) under the couches and beds, mold in 2/3 of the showers, rust in the grill, and broken lightbulbs. On the first night, the host was responsive and apologized. They also mentioned that they would be "reaching out soon to resolve this concern". We have now checked out and have yet to hear a resolution. As we continued our stay, we encountered BED BUGS- all 13 of us have bites on our legs consistent with bed bug symptoms and I managed to capture a picture of one on the couch, which unfortunately, the host did not acknowledge.
Photographs were taken and sent for the issues encountered. Unfortunately, the host seemed to be superficial and did not care about the issues that arose. I will update this review if a resolution is offered, but until then, we are quite unhappy with the lack of care from Vacasa.
Although the house and its views are beautiful (and convenient I'm sure in the winter months), I would not recommend this stay. CLEANLINESS & RESPONSIVENESS SHOULD BE A PRIORITY FOR HOSTS. Thank you.
Janelle D.
Se hospedó 6 noches en junio de 2023