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Kempinski Hotel Grand Arena

5.0 star property
5-star ski-in/ski-out hotel with 3 restaurants

Choose dates to view prices

Photo gallery for Kempinski Hotel Grand Arena

Exterior
27-inch LCD TV with cable channels, TV
Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
View from room
Room amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Pirin Street 96, Bansko, 2770
  • Place, Bansko Ski Resort
    ‪1 min walk‬
  • Place, Bansko Gondola Lift
    ‪5 min walk‬
  • Place, Vihren
    ‪7 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Mountain View

9.6 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Mountain View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Mountain View

  • Mountain view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | City view

Suite, 1 King Bed, City View

  • City view
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Mountain View

Executive Room, 1 King Bed, Mountain View | Bathroom | Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Room, 1 King Bed, Mountain View

  • Mountain view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio, 1 King Bed, Mountain View

Junior Studio, 1 King Bed, Mountain View | Minibar, in-room safe, desk, laptop workspace

Junior Studio, 1 King Bed, Mountain View

  • Mountain view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Bansko

Mountain getaway .With a stay at this Bansko hotel, you'll be steps from Bansko Gondola Lift and Bansko Ski Resort. Vihren and SkiBansko by Traventuria are also within half a mile (1 km).

What's nearby

  • Bansko Ski Resort - 1 min walk - 0.0 miles
  • Bansko Gondola Lift - 5 min walk - 0.3 miles
  • Vihren - 7 min walk - 0.4 miles
  • Paisii Hilendarski Historical Center - 17 min walk - 0.9 miles
  • Holy Trinity Church - 2 min drive - 1.2 miles

Getting around

  • Sofia Airport (SOF) - 145 min drive

Restaurants

  • ‪Ginger - ‬3 min walk
  • ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk
  • ‪The House - ‬5 min walk
  • ‪Victoria - ‬1 min walk
  • ‪Euphoria - ‬4 min walk

About this property

Kempinski Hotel Grand Arena

5-star ski-in/ski-out hotel with 3 restaurants
After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. Kempinski Hotel Grand Arena helps provide the perfect ski vacation with ski storage, ski passes, and shopping on site. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a complimentary children's club, and a health club. Parking is available for a fee.

This 5-star Bansko hotel is smoke free.

  • 123 guestrooms or units
  • 5 levels
  • 5 buildings
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 2691 sq ft of conference space
  • 250 sq m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
Kempinski Hotel Grand Arena offers 123 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 27-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Similar properties

Exterior
Four Points by Sheraton Bansko
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  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.0 out of 5, Very Good, 49 reviews
Four Points by Sheraton Bansko

Property amenities

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Self parking on site (EUR 5 per day)
  • Valet parking on site (EUR 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Downhill skiing
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 27-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 13 2026 to May 21 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.23 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 180 per person (one-way)
  • Self parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in June and close in October.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Arena Grand Hotel
Grand Arena Hotel
Grand Hotel Arena
Hotel Grand Arena
Kempinski Grand Arena
Kempinski Grand Arena Bansko
Kempinski Grand Arena Hotel
Kempinski Grand Hotel Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Kempinski Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel
Kempinski Hotel Grand Arena Bansko
Kempinski Hotel Grand Arena Hotel Bansko

Frequently asked questions

How close is Kempinski Hotel Grand Arena to the airport?

Kempinski Hotel Grand Arena is 117.3 mi (145-min drive) away from the Sofia Airport (SOF) airport, the closest popular airport to the property.

Does Kempinski Hotel Grand Arena have an airport shuttle?

Kempinski Hotel Grand Arena offers an airport shuttle 24 hours a day, on request, for a charge of EUR 180 per person, one-way.

Does Kempinski Hotel Grand Arena offer free breakfast?

Kempinski Hotel Grand Arena offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Kempinski Hotel Grand Arena?

No, there is no casino at this hotel.

What time is check-in at Kempinski Hotel Grand Arena?

Check-in begins at 3 PM.

Is there free parking at Kempinski Hotel Grand Arena?

Free parking is not available at this hotel. Self parking is available for EUR 5 per day, and valet parking for EUR 10 per day.

Does Kempinski Hotel Grand Arena have a pool?

Kempinski Hotel Grand Arena features an indoor pool, an outdoor pool, and a children's pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Kempinski Hotel Grand Arena have a restaurant?

There are 3 onsite restaurants, offering options like international cuisine, a poolside location, and pool views.

Does Kempinski Hotel Grand Arena have a spa?

This hotel has a spa, which features body wraps, Thai massages, and facials.

How close is Kempinski Hotel Grand Arena to downtown Bansko?

Kempinski Hotel Grand Arena is 1 mi away from Bansko.

Kempinski Hotel Grand Arena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 248 out of 321 reviews
Rating 8 - Good. 55 out of 321 reviews
Rating 6 - Okay. 11 out of 321 reviews
Rating 4 - Poor. 3 out of 321 reviews
Rating 2 - Terrible. 4 out of 321 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

yael

Liked: Cleanliness, staff & service, amenities
very good hotel best service i will back again
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding in all respects
Stayed 1 night in Nov 2025

8/10 Good

Nicola

Liked: Staff & service
Disliked: Property conditions & facilities

Rather disappointed

Once a grand hotel now rather dated redeemed by an excellent spa. Needs a total refurbishment. No concierge to advise on mountain walks, no maps etc. out of season but only one of three restaurants open.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 1 night in Sep 2025

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

A wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all its cute restaurants and shops. Mountains and forests surround you. The air is amazing. The hotel itself is very nice, the rooms are spacious. The room has everything you need. The only thing I would improve is the lighting in the room. I didn't have enough light. The breakfast is amazing. Any egg dishes, lots of vegetables (and very tasty ones at that), cheeses, sausages, you can't list everything (although it's the same every day, but the choice is huge). The staff is very attentive. Any requests are fulfilled very quickly. Convenient valet parking. Excellent indoor pool. I thought the outdoor one was small. Good spa area, including an ice room (great to run into after the sauna). Bottom line: we really liked the hotel and will definitely return.
Stayed 4 nights in Sep 2025

10/10 Excellent

Nikolay

Stayed 1 night in Sep 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing and accommodating. Location is absolutely epic. You can tell the property is a little dated however, nothing was a problem. Highly recommend.
Stayed 2 nights in Sep 2025

10/10 Excellent

Elad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

shlomo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel, excellent breakfast great location
Stayed 1 night in Jun 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Ivaylo

Stayed 2 nights in Mar 2025

10/10 Excellent

Lulzim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Aviad

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service

Good ski resort

Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)
Stayed 6 nights in Feb 2025

10/10 Excellent

revital

Traveled with family
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Atanas, Stamford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was nice
Stayed 1 night in Dec 2024

10/10 Excellent

Rich

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

Menny

Stayed 7 nights in Oct 2024

10/10 Excellent

gilan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

avraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

shaul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented hotel with great facilities and good access to town and mountain.
Stayed 2 nights in Jun 2024

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities

Still the best hotel in Bansko

I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist
Stayed 2 nights in May 2024