6/10 Aceptable
Cliente verificado
25 feb. 2024
Vacasa failure
Great location, just barely adequate kitchen to cook food. Plan on eating out. The grill was out of propane, the hot tub was cold and the coffee maker’s glass carafe was broken into a dozen pieces. I communicated these issues to Vacasa the day we arrived and three days later , when we left, nothing was fixed. Vacasa was responsive but it was all lip service. They had our money so what do they really care.
The only real solution they had was for me to go find a propane tank and submit a receipt for reimbursement. That’s unacceptable considering we drove past the local office to get to our property.
The best thing the owners could do is remove this property from Vacasa and manage it themselves.
Cliente verificado
Se hospedó 3 noches en febrero de 2024