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Otter Hotel

4.0 star property
4-star hotel near Upper Hot Springs

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Photo gallery for Otter Hotel

Rooftop pool
Creator video - submitted by yakeandmarie
Lobby sitting area
Rooftop pool
Mountain View King Suite | In-room safe, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪8 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(43 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(34 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(18 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Accessible Room, King

Superior Accessible Room, King | In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Banff

Uptown District stay.Your stay at this Uptown District hotel places you within 3 miles (5 km) of Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. Also, Victoria Glacier is within half a mile (1 km) and Surprise Corner is within 2 miles (3 km).

What's nearby

  • Banff National Park - 1 min walk - 0.0 miles
  • Victoria Glacier - 8 min walk - 0.4 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff National Park Information Centre - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪Shoku Izakaya - ‬20 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk

About this property

Otter Hotel

4-star hotel near Upper Hot Springs
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and hair dryers. Cable television is provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.

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Hotel Canoe and Suites
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  • Pet friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 2,646 reviews
$655 nightly
The price is $727
Jun 19 - Jun 20
Total with taxes and fees
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Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

How close is Otter Hotel to the airport?

Otter Hotel is 83.9 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

How much does it cost to stay at Otter Hotel?

As of Jun 17, 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on Jun 18, 2026 start from $711, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Otter Hotel have an airport shuttle?

Airport shuttle services are not available at Otter Hotel.

Does Otter Hotel offer free breakfast?

Otter Hotel does not offer free breakfast.

Is there a casino at Otter Hotel?

No, there is no casino at this hotel.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Otter Hotel?

This hotel offers free self parking.

Does Otter Hotel have a pool?

Otter Hotel does not have a pool.

Does Otter Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Otter Hotel have a spa?

There are no spa services available at this hotel.

How close is Otter Hotel to downtown Banff?

Otter Hotel is 0.8 mi away from Banff.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1549 out of 1956 reviews
Rating 8 - Good. 261 out of 1956 reviews
Rating 6 - Okay. 102 out of 1956 reviews
Rating 4 - Poor. 26 out of 1956 reviews
Rating 2 - Terrible. 18 out of 1956 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice, the outdoor hot tubs awesome
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
It was an all around great hotel!!
Pool area day time.
Pool area night time.
Pool area, with mountain views
Entrance
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Mary Jane

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jovi

Liked: Cleanliness, staff & service, amenities
Great spot, beautiful view of the mountains and very friendly staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
I enjoyed the restaurant at the hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ankush

Liked: Cleanliness, amenities, property conditions & facilities
The staff was really good and room was neat n clean. I really loved staying there
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Aleena

Liked: Cleanliness, staff & service, amenities
Clean, beautiful hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel just a short walk from town!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious, staffs are helpful and the rooftop hot tub is amazing.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! The hot tub was super relaxing and the views were great. Great coffee, loved the bus pass for access to the town and the soaps in the rooms used all local which helped add to the relaxing atmosphere.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Hope

Liked: Cleanliness, amenities, property conditions & facilities
Accommodations were clean and staff pleasant.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location-close to downtown but not in a busy area for when you need downtime.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

ZACH

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, amazing hot tub views, great food and location.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Erica

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, excellent restaurant, helpful staff.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor hot tub was amazing!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Krishna

Liked: Cleanliness, amenities, property conditions & facilities
One of the best place to stay at Banff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jacqueline

Great stay!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

tessa

Liked: Cleanliness, staff & service, amenities
clean and spacious room, friendly staff, lovely facilities.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were nice and clean. The roof top hot tub was amazing. Definitely will stay there again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! The hot tubs were my favourite part of the stay, second only to the Goodfolk restaurant. The room was clean and modern, even if was on the small side
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have ever been to. Staff was always helpful and kind.
Room view day time
Lobby
Room view nighttime
Hotel view
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Gurparveen

Liked: Cleanliness, amenities, property conditions & facilities
Great service, really nice room, staff accommodating. Will stay here again.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome spot
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good service, nice stay overall
Stayed 4 nights in Feb 2026