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Otter Hotel

4.0 star property
4-star hotel near Banff National Park Information Centre

Choose dates to view prices

Photo gallery for Otter Hotel

Rooftop pool
Breakfast and dinner served
Mountain view
Rooftop pool
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Explore the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪16 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
  • Tunnel Mountain
    ‪7 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

8.8 out of 10
Excellent
(3 reviews)
  • 290 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

8.6 out of 10
Excellent
(8 reviews)
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 288 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Banff

Uptown District stay.Within a 15-minute walk of this Uptown District hotel, you'll find Victoria Glacier and Surprise Corner. Banff Lake Louise Tourism Bureau and Banff National Park Information Centre are also within 2 miles (3 km).

What's nearby

  • Banff National Park Information Centre - 16 min walk - 0.9 miles
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.0 mile
  • Banff Centre for Arts and Creativity - 18 min walk - 1.0 mile
  • Tunnel Mountain - 7 min drive - 0.9 miles
  • Fairmont Banff Springs Bowling Centre - 7 min drive - 1.9 miles

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

4-star hotel near Banff National Park Information Centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness center. Otter Hotel also features multilingual staff, a fireplace in the lobby, and an elevator. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, French

Similar properties

Rooftop pool

Hotel Canoe and Suites

  • Hot Tub
  • Pet friendly
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 1,505 reviews
$568 nightly
The price is $619
Jul 9 - Jul 10
Total includes taxes and fees
Hotel Canoe and Suites

Property amenities

Family friendly

  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Things to do

  • 2 hot tubs
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

How close is Otter Hotel to the airport?

Otter Hotel is 83.9 mi (93-min drive) away from the Calgary International Airport (YYC) airport, the closest popular airport to the property.

Does Otter Hotel have an airport shuttle?

Airport shuttle services are not available at Otter Hotel.

Does Otter Hotel offer free breakfast?

Otter Hotel does not offer free breakfast.

Is there a casino at Otter Hotel?

No, there is no casino at this hotel.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Otter Hotel?

This hotel offers free self parking.

Does Otter Hotel have a pool?

Otter Hotel does not have a pool.

Does Otter Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Otter Hotel have a spa?

There are no spa services available at this hotel.

How close is Otter Hotel to downtown Banff?

Otter Hotel is 0.8 mi away from Banff.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 373 out of 474 reviews
Rating 8 - Good. 66 out of 474 reviews
Rating 6 - Okay. 24 out of 474 reviews
Rating 4 - Poor. 5 out of 474 reviews
Rating 2 - Terrible. 6 out of 474 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2025

10/10 Excellent

Wesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic updated property!
Stayed 1 night in Mar 2025

10/10 Excellent

Rees

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

otter hotel... Banff

the stay was fabulous, comfort & service was awsome
Stayed 1 night in Mar 2025

10/10 Excellent

Trenton

Stayed 2 nights in Mar 2025

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and a beautiful new hotel. Awesome rooftop hot pool. Definitely will return
Stayed 1 night in Mar 2025

10/10 Excellent

Robert, Whitby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best. Can’t wait to return.
Stayed 1 night in Mar 2025

10/10 Excellent

Lanyi

Stayed 3 nights in Mar 2025

10/10 Excellent

Nicolas

Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Mar 2025

10/10 Excellent

Kaitlyn

Stayed 2 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding. I loved everything about this hotel: kind staff, great food, comfortable room, and awesome pour-over coffee service in room.
Stayed 6 nights in Mar 2025

10/10 Excellent

Auni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, staff are amazing and the place is spotless
Stayed 1 night in Mar 2025

10/10 Excellent

Craig Anthony, Starkville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, the restaurant, and the town. It was a perfect stay!
Stayed 5 nights in Mar 2025

8/10 Good

Kirpal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the pool facilities and gym were open. It was nice that instead we could use the pool in the Canoe Hotel and it wasn't that busy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Steven, Saskatoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Will be back :)
Stayed 3 nights in Mar 2025

10/10 Excellent

Mandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mean, it's new which is always nice, but the details for everything made one feel they really care. From the way they hand out tea and coffee to your personal liking, at the Front Desk, when checking in to the way the dish soap was folded into a towel... The service was excellent. The girls at the Front Desk (sorry, didnt catch the names), very nice & helpful and especially great impressions made Adrian at the bar. Very friendly yet professional and the way he was helping out with good guidance to his newer coworker...very nice! My friends and I will be back for sure.
Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this hotel! The finishes and ambiance were absolutely stunning, with beautiful attention to detail that made the space feel luxurious and inviting. One of our favorite touches was the coffee setup each morning—it was such a great way to start the day. The staff was very friendly and welcoming, adding to the overall positive experience. However, we did encounter a couple of drawbacks. Unfortunately, parts of the hotel were still under construction during our stay, which was a bit disappointing. Additionally, the heater was positioned right next to the bed, and each time it turned on, it would wake me up, which affected my sleep. Despite those minor issues, we really enjoyed our stay and would love to come back once everything is fully completed!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan

Stayed 1 night in Mar 2025

10/10 Excellent

Jared

Stayed 1 night in Mar 2025

10/10 Excellent

Craig M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Shawn Robert, Niagara Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. We missed room cleaning by leaving our DND sign out and when I called they said we can come now, are you leaving. We said yes. We came back to no fresh towels and our room not cleaned. On the last day we ran out of toilet paper in our room as well. You still deserve 5 stars regardless. Just pay attention to the small details. We’ll be back :)
Stayed 6 nights in Mar 2025

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic restaurant and bar. Clean and new rooms, ski storage and in-town transportation. Great location and all around great hotel.
Stayed 5 nights in Mar 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional 10/10

Exceptional stay at the Otter! Staff were friendly and attentive, shout out to Joe in Good Folk for the top service. Will be even better once the hot pool and gym open!
Stayed 3 nights in Mar 2025