2/10 Terrible
Melanie F.
27 ene. 2024
Le gustó: Limpieza
No heat, hot tub doesn’t work
Our stay in this house was a nightmare. We stayed there over the 3 day stretch of below freezing temps and there was no heat on the first floor of the house. The rental company promptly dropped off space heaters, but we couldn’t have more than 1 running without blowing a fuse. The temperature INSIDE the house did not go above 51 degrees.
The iPad given to control the pool/hot tub did not work. I informed the company on day 2 that the hot tub wouldn’t heat and they told me to call a local company to figure it out. On our last day (9 days later), someone from the pool company finally came and turned the hot tub on. The jets ran continuously and we were unable to control it as the iPad didn’t work. The rental company then tried to charge us for the jets being left on. They also tried to charge me for a broken pool chair.
There was a significant pest problem in the house. We found a dead lizard on the dining room rug upon entering. There was an ant infestation inside of the shower and the bathtub. We had to clean them out of the tub before bathing our toddler. It was disgusting.
Several of the comforters were stained with large brown stains. I swapped them out with some of the extras and the rental company blamed me for the stains.
This house has great views but if you are looking for basic necessities such as HVAC, cleanliness or lack of critter infestation, i would look elsewhere. Furthermore, you will be blamed and charged for the shortcomings of the property.
Melanie F.
Se hospedó 11 noches en enero de 2024