4/10 Poor
Kimberly A
Traveled with family
Dec 23, 2025
Disliked: Staff & service, room comfort
So many issues! First, we called ahead and asked for top floor adjoining rooms and were told yes and it would be noted; got the indifferent younger employees when we got there and they said no, that there’s no record of request—too bad, third party res.
Then they assigned us rooms on far east side of property facing the parking structure. HORRIBLE! Tires screeching, engines revving, horns blaring late into the night and early in the morning. Trash trucks very early. Very bright light outside room. So no one got much sleep.
We also called ahead about parking and were told no problem, plenty of parking. So we made plans based on that. Then our group began showing up and suddenly parking changed—again younger indifferent night crew. Through the course of the night we were told different things. Very frustrating—this bait and switch BS.
This is an old property that’s been updated but it’s still old! While functional, not impressive. The bed was an innerspring mattress. It was so incredibly uncomfortable. There was a hard wire around the edge of mattress, likely to prevent collapse; it was so uncomfortable to sit on edge of bed.
What is the primary purpose of a hotel? To provide a comfortable good rest!! This place epically failed!!! Don’t be fooled by price, because you will pay in the long run!
Kimberly A
Stayed 1 night in Dec 2025