2/10 Terrible
Tori F., Washington, US
2 jun. 2025
No le gustó: Limpieza
Told property no longer available 4hrs before check in…
This is my first bad experience with Vrbo. We were notified by the company managing this property, Vacasa, 4hrs prior to check in that it was no longer available. Initially Vacasa told us it was because the vehicle ferry was not operating to the island. We knew this already and were planning to take the passenger ferry and bike to the property. Later we were told construction was happening at the property, so even if we could get there we couldn’t stay there. This property should not have been listed on Vrbo if this was the case, and we should have been notified sooner. I don’t know who dropped the ball: Vacasa or the property owners, but it was very frustrating and unprofessional.I had reached out via Vrbo chat a week prior to our stay after learning about the delay in the vehicle ferry being back in operation. Vacasa staff (or maybe AI chatbot) responded with unhelpful info: the ferry schedule, Limo services, airport shuttles between SeaTac and Whidbey. If construction was being done to the property this would have been an opportune time to let us know and this whole last minute fiasco could have been avoided.Vacasa offered us a full refund or to stay somewhere else. Since we had already paid for a dog sitter, took time off, and were packed, we opted to stay somewhere else. We were offered locations in Sequim, Port Townsend, Blaine… if you’re familiar with Washington you know these are not close by Guemes.Would not recommend unless they get their sh*t together.
Tori F.
Se hospedó 2 noches en mayo de 2025