4/10 Malo
Timothy
Viaje familiar
30 ene. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
I wanted to give this a higher rating, but there were some major issues that they're dealing with. First, The good. We loved the location (close to shopping, but a little hard to find). We also loved the room layout. The "mini" apartments were so cozy and great for visitors. However, when we arrived we were told that they had just fixed the hot tub--which they have had problems with. However, when we tried using the hot tub, we discovered that it was still broken. (We had chosen this hotel based on 3 criteria--location, pool, hot tub. We reported the issue on Friday. The staff were very accommodating, but it wasn't fixed on Saturday, either. Also, one of the rooms we were staying in had no hot water on Saturday morning. (We took cold showers to get on with our day.) I reported the problem and this was fixed upon our return that day.
The staff reported that they were overdue for a remodel/update to their facilities. I hope they take care of it, because we loved the rooms and location. We would stay there again--but only if everything was fully functional.
Timothy
Se hospedó 2 noches en enero de 2024