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Mercure Miyagi Zao Resort & Spa

4.0 star property
4-star ski-in/ski-out hotel with spa

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Photo gallery for Mercure Miyagi Zao Resort & Spa

In-room safe, iron/ironing board, free WiFi, bed sheets
Classic Room, Multiple Beds (Japanese Style) | In-room safe, iron/ironing board, free WiFi, bed sheets
Breakfast and dinner served
Meeting facility
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
1-1 Aza-oni-ishihara, Togatta-onsen, Katta-gun, Zao, Miyagi-ken, 989-0916
  • Place, Togatta Onsen
    ‪1 min walk‬
  • Place, Zao Quasi-National Park
    ‪11 min walk‬
  • Place, Miyagi Zao Kokeshi Doll Hall
    ‪3 min drive‬
  • Airport, Sendai (SDJ)
    ‪72 min drive‬

Room options

View all photos for Classic Room with 2 single beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, Japanese style, 4 futon beds

Classic Room, Japanese style, 4 futon beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds

7.4 out of 10
Good
(20 reviews)
  • Sleeps 8
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room with 1 single bed

Classic Room with 1 single bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 1 single bed

  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Privilege Room with 2 single beds and 1 extra bed

Privilege Room with 2 single beds and 1 extra bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege Room with 2 single beds and 1 extra bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 10
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds (Dog friendly)

Classic Room, 2 Twin Beds (Dog friendly) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds (Dog friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, Multiple Beds (Japanese Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Style)

8.0 out of 10
Very good
(1 review)
  • Sleeps 10
  • 4 Twin Beds
  • Free WiFi

View all photos for Privilege, Junior Suite, 2 Twin Beds

A hotel room with tatami flooring, a bed with a view, a table, and a traditional sliding door.

Privilege, Junior Suite, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 10
  • 2 Twin Beds
  • Free WiFi

View all photos for Privilege, Suite, Multiple Beds

Privilege, Suite, Multiple Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Suite, Multiple Beds

  • Sleeps 7
  • 2 King Beds
  • Free WiFi

View all photos for Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

Privilege, Deluxe Suite, 2 Twin Beds, Mountain View | In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, Multiple Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Zao

Near the slopes.You'll be within half a mile (1 km) of Togatta Onsen and 12 miles (20 km) of Michinoku Lakeside National Government Park. Zao Fox Village and Mt. Zao are within 12 miles (20 km).

What's nearby

  • Togatta Onsen - 1 min walk - 0.0 miles
  • Zao Quasi-National Park - 11 min walk - 0.6 miles
  • Miyagi Zao Kokeshi Doll Hall - 3 min drive - 1.7 miles
  • Zao Fox Village - 39 min drive - 12.8 miles
  • Zao Hot Springs Ski Resort - 56 min drive - 29.7 miles

Getting around

  • Shiroishizao Station - 39 min drive
  • Sendai Airport (SDJ) - 60 min drive

Restaurants

  • ‪蔵王手打ちそば 新楽 - ‬2 min drive
  • ‪Zao Boo - ‬2 min drive
  • ‪賛久庵 - ‬16 min walk
  • ‪蔵王のらーめん家 - ‬16 min walk
  • ‪えぼし高原レストハウス - ‬10 min drive

About this property

Mercure Miyagi Zao Resort & Spa

4-star ski-in/ski-out hotel with spa
Some rates at Mercure Miyagi Zao Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site. WiFi is free in public spaces. Mercure Miyagi Zao Resort & Spa offers its guests a full-service spa, hot springs, and ski-in/ski-out access. Event space at this hotel measures 7190 square feet (668 square meters) and includes a conference center. A vending machine, an arcade/game room, and multilingual staff are also featured at Mercure Miyagi Zao Resort & Spa. Free self parking is available.

This 4-star Zao hotel is smoke free.

  • 312 guestrooms or units
  • 7190 sq ft of conference space
  • 668 sq m of conference space
  • Ski equipment storage
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Dining venue
Mercure Miyagi Zao Resort & Spa offers 312 air-conditioned accommodations with safes and slippers. Satellite television is provided.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers. This Zao hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,025 for adults and JPY 3,025 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot springs
  • Playground
  • Ski storage
  • Ski-in/ski-out access

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 3025 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation.

Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Miyagi Zao Royal Hotel
Miyagi Royal Hotel
Miyagi Zao Royal
Miyagi Royal
Miyagi Zao Royal Hotel Japan
Active Resorts MIYAGI ZAO Hotel
Active Resorts MIYAGI Hotel
Active Resorts MIYAGI
Active Resorts MIYAGI ZAO
Mercure Miyagi Zao & Spa Zao
Mercure Miyagi Zao Resort Spa
Mercure Miyagi Zao Resort & Spa Zao
Mercure Miyagi Zao Resort & Spa Hotel
Mercure Miyagi Zao Resort & Spa Hotel Zao

Frequently asked questions

How close is Mercure Miyagi Zao Resort & Spa to the airport?

Mercure Miyagi Zao Resort & Spa is 24.7 mi (60-min drive) away from the Sendai Airport (SDJ) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Miyagi Zao Resort & Spa?

As of Jun 10, 2026, prices found for a 1-night stay for 2 adults at Mercure Miyagi Zao Resort & Spa on Jun 15, 2026 start from $62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Miyagi Zao Resort & Spa have an airport shuttle?

Airport shuttle services are not available at Mercure Miyagi Zao Resort & Spa.

Does Mercure Miyagi Zao Resort & Spa offer free breakfast?

Free breakfast isn’t provided at Mercure Miyagi Zao Resort & Spa, but buffet breakfast is offered for a fee of JPY 3025 for adults and JPY 3025 for children. It's available every day from 7:00 AM to 9:00 AM.

Is there a casino at Mercure Miyagi Zao Resort & Spa?

No, there is no casino at this hotel.

What time is check-in at Mercure Miyagi Zao Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Mercure Miyagi Zao Resort & Spa?

This hotel offers free self parking.

Does Mercure Miyagi Zao Resort & Spa have a pool?

Mercure Miyagi Zao Resort & Spa does not have a pool.

Does Mercure Miyagi Zao Resort & Spa have a restaurant?

Yes, there is a restaurant on site.

Does Mercure Miyagi Zao Resort & Spa have a spa?

This hotel has a spa, which features massages, body treatments, and aromatherapy.

How close is Mercure Miyagi Zao Resort & Spa to downtown Zao?

Mercure Miyagi Zao Resort & Spa is 2.4 mi away from Zao.

Mercure Miyagi Zao Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 147 out of 442 reviews
Rating 8 - Good. 177 out of 442 reviews
Rating 6 - Okay. 74 out of 442 reviews
Rating 4 - Poor. 33 out of 442 reviews
Rating 2 - Terrible. 11 out of 442 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Melvyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet resort
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful staff especially Mr. Takanami
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

HIROKI

Liked: Amenities, property conditions & facilities
good hospitality
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Makoto

Liked: Staff & service, amenities, property conditions & facilities
Very big rooms! Game Center and shops at the lobby floor! Place is surrounded by nature!
Stayed 1 night in Aug 2025
Verified

8/10 Good

Yoshinori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn’t including breakfast
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The staff is very helpful.
Stayed 2 nights in Jul 2024
Verified

4/10 Poor

tiffini

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet is disgusting. The mattresses were so uncomfortable; if not for the nasty carpet, i would have rather slept on the floor. The food is over priced.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place if attending racing at Sportsland Sugo.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

MASAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not including breakfast
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Ayane (Mei)

Disliked: Amenities
Women side Roten Buro was broken or fixing and could not use them but it was not notified prior. I would not picked this resort had I known the Toten Buro was not available.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean! Loved it there, i was Hiking most of my time and when i came back the Onsen was one of my favorites! I liked that they have a Game hall and the Lounge was wonderful as well! I would and want to come again!
Stayed 5 nights in Sep 2024
Verified

8/10 Good

Koon Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is very quiet and comfortable. The playground is very big. The facilities are neat and clean, although they are a bit old. The room is spacious and clean. The hot spa is very comfortable. You can enjoy the drink and the snack in the bar after the hot spa. It was a wonderful night.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is quite far out but has accessable buses from Sendai Station. The onzen was wonderful and clean. Staff was very friendly and spoke english. Only word of caution is unless you eat at the hotel, dinner options are limited and youd have to walk into town. Still a wondeful experience and would definitely stay again if we are in the Miyagi area.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options
Stayed 4 nights in Sep 2024
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean, large parking area, nice onsen. However, not sure if it can be called a 3.5 star hotel. More likely between 2.5 - 3 star, as the rooms were at least 40 years outdated.
Stayed 1 night in Sep 2022
Verified

8/10 Good

HOANG HUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Mar 2023
Verified

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly huge 12 (or so) hotel right in the middle of nowehere. Looks like it could easily belong in central Tokyo, Very modern, comfortable stay. Because it is so isolated, make sure you book the half board with dinner and breakfast because there are very few options outside. The main negative is the hotel is haven for massive tour groups. On the night we were staying, SEVEN tour buses came in. As a result, the common areas will feel crowded. The dining room is massive in order to accomodate all these people so the food quality feels a bit "mass market" and it takes a bit of time to get your food.
Stayed 1 night in Oct 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Wonderful trip with friends. Check-in and check-out were very fast and easy. Staff was wonderful. Rooms are a bit dated and can use an update. Not being able to control the air conditioning was my only issue.
Stayed 1 night in Jul 2023
Verified

4/10 Poor

Hiroyuki

Disliked: Cleanliness, property conditions & facilities
It's old.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Swamynathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been here for the summer break. The place was quite neat and tidy. Staff was also very courteous and kind. Kids had good fun in the onsen, pool, etc. Other activites such as magic show, etc. added to the fun part, as we were able to spend time indoors, during rainy days. Breakfast options were quite good. We did not opt for the dinner, as the pricing per person was relatively expensive. Overall, it was a pleasant stay at the resort, and would love to visit there again.
Stayed 3 nights in Aug 2023
Verified

6/10 Okay

Pavan

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot. Breakfast was amazing on the contrary and had an amazing spread. Staff were extremely courteous and helpful.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

MAKIKO

Liked: Staff & service, amenities
I am very concerned about the moldy smell of the corridor and guest room.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

AnnaGrace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome!
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Margaret

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

It was so so

Staff was friendly and pleasant, quick to help out even with the language barrier. However the photos do not match the actual rooms, our room had stained futons, dirty walls, under the sink it lookes like mildew or mold waa growing. Water also leaked from under the sink when you flushed the toilet or took a shower. If your not used to traditional Japanese style room with futons be prepared for the futons to be very uncomfortable. It is somewhat tattoo friendly but you must cover them, they sell index cards sized patches for 200yen each. The buffet is not worth going, food cold and bland, evening night cap was ok plenty of liquor to choose from but would be nice to have actual snacks not just crackers. It was fairly cheap to stay and now I understand why.
Stayed 2 nights in Mar 2025

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