"The windows in the room were very dirty, couldn’t look out and enjoy the view. " More
City center retreat
Within a 10-minute walk of this Wilmington Historic District hotel, you'll find Wilmington Convention Center and Battleship North Carolina. The Cotton Exchange and Cape Fear Community College are also within half a mile (1 km).
Renovated in 2018
This Art Deco hotel includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 15 conference rooms, business center, and free airport shuttle. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.
Free Internet, comfy beds
Boasting comforts like pillowtop beds and premium bedding, the 272 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, coffee/tea makers, and down comforters are also available.
Oct 5, 2020 by General Manager
We appreciate you choosing us and for taking the time to leave your comments. We were sorry to read that you were disappointed with the lack of amenities in your room. Although we offer limited amenities, we are proud to provide a safe, clean, and comfortable environment for our guests. Thank you for your review, and we hope to welcome you back the next time that your travels lead you to Wilmington in the future. Kevin Brockway, General Manager
Oct 18, 2019 by General Manager
Thank you for your review. We were disappointed to read your room was not spotless as it should have been. Your total satisfaction is always our top priority, and we regret we failed to deliver that. We have shared your feedback with our team and will use it to improve moving forward. We hope to have a future opportunity to restore your confidence in us. Thank you, General Manager
Aug 26, 2019 by General Manager
Thank you for evaluating your stay. We are sorry for the unpleasant experience you had in the parking area and regret the inconvenience caused. We also apologize for not meeting some of your expectations with regard to in-room amenities and for the cleanliness issues you encountered. Your feedback is valuable to us, and we will share with our housekeeping team to ensure such mistakes are not repeated. On a positive note, we are glad you liked our location and hope to have another opportunity to welcome you back soon for a much better experience. Thank you, General Manager
Jul 15, 2019 by General Manager
We thank you for taking the time to evaluate our hotel. We realize the importance of first impressions, and fresh, clean accommodations are necessary to set the tone for a great stay. We apologize for oversights in the preparation of your room, and we trust the remainder of your visit was flawless. We hope you will come back for a perfect experience from check-in to check-out. Thank you, General Manager
Jul 10, 2019 by General Manager
We are delighted that you stayed with us at Hotel Ballast Wilmington, and we are grateful that you took the time to share feedback. What a pleasure to know how much you enjoyed our well-maintained property and unique accommodations! Influenced by the nautical history of Cape Fear and the surrounding area, our rooms are designed to inspire and reflect the local history. Thanks again for the generous comments, and we look forward to welcoming you on your next trip. Thank you, General Manager
Jul 10, 2019 by General Manager
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Thank you, General Manager
Jul 10, 2019 by General Manager
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Thank you, General Manager
Jun 26, 2019 by General Manager
Thank you for staying at our hotel. We are sorry for the difficulties you had in your room. We will share your feedback with the maintenance team to ensure corrective actions are taken. Also, we sincerely apologize for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. Please be assured we will use your evaluation to step up our game. We hope that you will give us another chance to show you our hospitality and stay with us the next time you are in our area. Thank you, General Manager
Jun 18, 2019 by General Manager
Thank you for staying with us at Hotel Ballast Wilmington and for your terrific review. We appreciate you mentioning how much you enjoyed our outstanding location! Our landmark hotel is set in the bustling Downtown Historic District and is within walking distance of nearby attractions and over 50 restaurants. We are also glad you liked our pool area with bar and live music. Thank you once more for taking the time to share, and we hope to see you soon. Thank you, General Manager
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. There are 15 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Ballast Wilmington, Tapestry Collection by Hilton. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee. A complete renovation of Hotel Ballast Wilmington, Tapestry Collection by Hilton was completed in April 2018. This 4-star Wilmington hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Self parking (surcharge) , Valet parking (surcharge)
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers 272 air-conditioned accommodations with laptop-compatible safes and safes. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy full breakfast on weekends from 7 AM and 10:30 AM.
Board & Barrel - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Ruths Chris Steak House - Overlooking the pool, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Buffalo Bayou - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.