4/10 Malo
Faith W.
7 nov. 2025
No le gustó: Limpieza
The property is a beautiful home in an excellent location with a well-designed layout. Unfortunately, our stay was significantly impacted by issues related to the home’s maintenance and readiness for guests.Upon our arrival, the temperature inside the home was 80F downstairs and 86F upstairs. Despite the presence of three thermostats, setting them to 72F and waiting over an hour did not result in any temperature change. I made several attempts to reach the listed contact number before finally getting a response. The representative informed me that “it’s a big house and it takes a while to cool off” and stated that everything had been fine during a recent visit.Despite this, the temperature remained uncomfortably high throughout the evening. We ultimately had to secure hotel accommodations for the night, as the home was not in a livable condition. We received meaningful assistance only after contacting the management company directly. Following further discussion, it was agreed that we would not be charged for that night.The following day, an HVAC technician arrived between 10:00 a.m. and 12:00 p.m. and resolved the issue, but this caused significant inconvenience, particularly as we had additional guests arriving that day.In addition, the pool had not been cleaned prior to our arrival. There was visible green slime on the walls, indicating it had not been properly maintained or serviced.This was especially disappointing given that our reservation was made months
Faith W.
Se hospedó 3 noches en octubre de 2025
