4/10 Poor
Shawn
Traveled with pets, Traveled with family
Oct 22, 2025
Disliked: Staff & service, amenities
When we booked, Motel 6 not only said "Pet Friendly," but it advertised "Pets Stay Free!" When you chat with M6 on Twitter, their tag line at the top still advertises that. But, unfortunately, it isn't true. We had an emergency booking due to a funeral. We had to bring our four cats. We chose this hotel because "Pets Stay Free." When we arrived late at night, we were told that there is a $100 deposit for pets (which we paid and which was returned, fine). BUT, it's also only TWO pets that stay free. We were charged $80 non-refundable for two cats for two nights (20/pet/night). This is explained nowhere on Expedia and, again, it said "Pets Stay Free" in multiple places. When we tried discussing it with the staff, twice, we were told that their policy is their policy. But it's misleading when you advertise "pets stay free," is it not? They didn't care. "Well, if not, someone could bring 20 dogs," they said. And that's true... BUT... then you shouldn't be advertising that "Pets Stay Free," because they don't. It's false advertising. I'm not saying their policy is a bad one; I'm saying it's NOT the policy that's stated online and therefore, false advertising. They refused a refund of the $80, as did Motel 6 corporate. This was very disappointing and very dishonest. What does it do? It teaches you that you need to lie about pet numbers with Motel 6. That's what it teaches, sadly, because they're falsely advertising the policy, yet you're the one that will pay.
Shawn
Stayed 2 nights in Sep 2025