10/10 Excellent
Olivia
Traveled with group
Sep 23, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was beautiful. You walk in and there's a little waterfall and the staff were very polite and helpful. It's one of the nicest hotels I've ever stayed at. My room was beautiful and very clean! I especially liked the motion light in the bathroom which is nice if you have to get up in the middle of the night but don't want a bright light shining in your face. And I liked that there was a safe in the room as well. But most importantly, the hotel felt safe and so did the area around it. I was a bit concerned because Chicago has a reputation, but I didn't feel unsafe at any point.
My friend and I also ate at bar and the food was delicious! Though the one host guy seemed grumpy every night. That dude needs to learn how to smile.
I also liked that there was a Starbucks downstairs as the first day it was pouring rain and my friend and I didn't have time to go and drive anywhere for breakfast.
There was also a lovely gift shop with beautiful trinkets and such. I'm a sucker for buying things from every place I travel as mementos.
Overall, beautiful hotel, lovely staff and made for a wonderful trip!
Olivia
Stayed 3 nights in Sep 2025