4/10 Poor
Tamara, Madison
Mar 5, 2026
Liked: Cleanliness
This was my first and last stay. I bought the travel insurance and they declined to honor it when I tried to cancel several days in advance because my travel partner got sick and could not fly. There is no way to get luggage to the lobby from the street/door other than lugging it up 4-5 steps. Definitely not ADA compliant (I have a son in a wheelchair so notice these things). A panel of the bedroom blinds was missing so people in floors above me next door could easily see me in the room (that was fixed shortly after check in). The WiFi did not work in my room (a basement level room that should really be disclosed) the entire time and the only reply I got was we are full. I was in DC for work so that was very frustrating. The sofa had a nail sticking out of it that I did not notice until it ripped a hole in my pants. I advised the front desk about and there was no apology or offer to have them replaced. Nor do they do anything about the nail. I heard every flush in the unit above me (or some kind of loud water noise) quite often (very disturbing at night). Amenities are terrible (think Motel 6) in the bathroom. Only plus was that it was close to the convention center. I do not recommend. It’s certainly not luxury as the name implies.
Tamara
Stayed 3 nights in Mar 2026
