2/10 Terrible
Ashley S.
22 mar. 2025
No le gustó: Limpieza
Horrible Experience Hot Tun Folliculitus Ruined Our Vail Vacation
We stayed at a Vrbo property managed by Vacasa in Vail, Colorado, and unfortunately, our trip was ruined due to a serious issue with the hot tub. Five out of the six people in our group contracted hot tub folliculitis from the infected water. The infections were painful and led to a miserable experience, and our vacation was basically ruined.We tried reaching out to Vacasa immediately, providing pictures of the infections and explaining the situation, but they never responded. On top of that, my 4-year-old grandson had to endure a miserable flight home, vomiting all day from ingesting the contaminated water. It was a nightmare, and the lack of response from Vacasa only made it worse.We had high hopes for our stay in Vail, but this experience was incredibly disappointing. I would highly recommend others think twice before booking a property managed by Vacasa, especially if they advertise amenities like hot tubs, which seem to be poorly maintained. I will also be reaching out to the Colorado Heath Department in hopes they make sure this issue is fixed and no one else has to endure what we did.
Ashley S.
Se hospedó 5 noches en marzo de 2025