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"Aside from the nice room, and romantic entourage in the nicely candle lit resort, the food was terrible. Leaving breakfast aside, we tried both the A ... " More

By a verified traveler on Sun 04 Oct 2015

Hotel Description

Family-friendly 5-star resort near Ubud Traditional Art Market

In suburbs

You'll find Campuhan Ridge Walk and Ubud Royal Palace within 3 miles (5 km) of this Ubud resort. Gaya Art Space and Neka Art Museum are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury resort. There's fun for all ages with a free kid's club and a playground, and barbecue grills are available on site. Enjoy the 24-hour fitness center and perks like free valet parking and a free area shuttle.

Spa tubs, free WiFi

The 60 soundproofed guestrooms offer free WiFi and comfy beds. LED TVs come with digital channels, and other amenities include private spa tubs and deep soaking bathtubs.

Suite, 1 Bedroom, Non Smoking, Balcony (Reserve)

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
$543* Per night/room Aug 8 - Aug 9

Suite, 1 Bedroom, Non Smoking, Balcony (Reserve)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 1 Bedroom, Non Smoking (Pool Villa)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 2 Bedrooms, Non Smoking, River View (Pool Villa, Reserve)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, Non Smoking (Mandapa)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 3 Bedrooms, Non Smoking, River View (Pool Villa, Mandapa)

Bed Count 3 Full Beds Maximum Occupancy 9 Max

Mandapa, A Ritz-Carlton Reserve ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mandapa, A Ritz-Carlton Reserve

Everyone (1)
3 out of 5

Not highly recommended

Aside from the nice room, and romantic entourage in the nicely candle lit resort, the food was terrible. Leaving breakfast aside, we tried both the Asian restaurant and the international restaurant by the river, which both had great settings, great views, great service, but the most important thing is food. Being a restaurant owner, with an extensive background in the food and beverage business, I have to say the following: Culinary arts is an art of making well decorated good food, not an art of decorating food while forgetting the taste and suitable quantities. Other than that, great hospitality, but a bit over prices, but it's a new hotel so may be that's why.

Posted by , from Beirut, Lebanon on Oct 4, 2015

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About the Mandapa, A Ritz-Carlton Reserve

Location Jalan Kedewatan, Ubud, Ubud 80571

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Mandapa, A Ritz-Carlton Reserve offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, a library, and a terrace are also featured at the luxury Mandapa, A Ritz-Carlton Reserve. An area shuttle within 4 kilometers and a shopping center shuttle are free. Limited free parking is available on a first-come, first-served basis. This 5-star Ubud resort is smoke free.

  • 60 guestrooms or units
  • 2 levels
  • 4 buildings
  • 3 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (39.8 km / 24.7 mi)
  • Property shuttles: Free area shuttle within 4 kilometers and shopping center shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Mandapa, A Ritz-Carlton Reserve offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature private spa tubs and minibars. These individually decorated and furnished accommodations include day beds. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 48-inch LED televisions come with premium digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • Day bed
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Children's slippers

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Kubu - Overlooking the garden, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. A children's menu is available.

Sawah Terrace - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open daily.

Dining Beyond - Overlooking the garden, this theme restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

The Library - Overlooking the garden, this café specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

The Pool Bar - Onsite bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the resort include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Rafting nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Water tubing nearby

Spa Services

Mandapa Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 6:00 AM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 17

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1452000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mandapa, A Ritz-Carlton Reserve

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Long-term renters welcome

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • One child stays free
  • Car recommended
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 390000 for adults and IDR 195000 for children (approximately)
  • Airport shuttle fee: IDR 705000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: IDR 1452000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mandapa Ritz-Carlton Reserve Hotel Ubud
  • Mandapa Ritz-Carlton Reserve Hotel
  • Mandapa Ritz-Carlton Reserve Ubud
  • Mandapa Ritz-Carlton Reserve
  • Mandapa, a Ritz-Carlton Reserve Ubud, Bali
  • Mandapa Ritz-Carlton Reserve Resort Ubud
  • Mandapa Ritz-Carlton Reserve Resort
  • a Ritz-Carlton Reserve Ubud
  • Mandapa
  • Mandapa A Ritz Carlton Reserve
  • Mandapa, A Ritz-Carlton Reserve Ubud
  • Mandapa, A Ritz-Carlton Reserve Resort
  • Mandapa, A Ritz-Carlton Reserve Resort Ubud

You should know

  • Mandapa, A Ritz-Carlton Reserve offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.