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Peppers Salt Resort & Spa

4.5 star property
4.5-star luxury hotel in Kingscliff

Choose dates to view prices

Photo gallery for Peppers Salt Resort & Spa

Exterior
30-inch TV with cable channels
Beach nearby
2 outdoor pools, sun loungers
Two Bedroom Penthouse Bale Apartment | Balcony

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast available
  • Hot Tub

Explore the area

Map
Bells Boulevard, Salt Village, Kingscliff, NSW, 2487
  • Casuarina Beach
    ‪17 min walk‬
  • Kingscliff Beach
    ‪5 min drive‬
  • Kirra Beach
    ‪17 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪17 min drive‬

Room options

View all photos for 2 Bed Spa with Plunge - Dual Key (Weekly Housekeeping)

1 bedroom, in-room safe, iron/ironing board, free WiFi

2 Bed Spa with Plunge - Dual Key (Weekly Housekeeping)

  • 915 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for 3 Bedroom Spa Suite - Dual Key - Weekly Housekeeping

1 bedroom, in-room safe, iron/ironing board, free WiFi

3 Bedroom Spa Suite - Dual Key - Weekly Housekeeping

  • 1184 sq ft
  • Sleeps 7
  • 1 King Bed and 4 Twin Beds

View all photos for One Bedroom Bale Apartment

1 bedroom, in-room safe, iron/ironing board, free WiFi

One Bedroom Bale Apartment

  • 645 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Bale Apartment - Weekly Housekeeping

1 bedroom, in-room safe, iron/ironing board, free WiFi

One Bedroom Bale Apartment - Weekly Housekeeping

  • 645 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Plunge - Weekly Housekeeping

1 bedroom, in-room safe, iron/ironing board, free WiFi

Hotel Plunge - Weekly Housekeeping

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Room (Hotel - Weekly Housekeeping)

1 bedroom, in-room safe, iron/ironing board, free WiFi

Room (Hotel - Weekly Housekeeping)

8.4 out of 10
Very good
(6 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for 2 Bedroom Pool View Dual Key (Weekly Housekeeping)

1 bedroom, in-room safe, iron/ironing board, free WiFi

2 Bedroom Pool View Dual Key (Weekly Housekeeping)

  • 915 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for 1 Bedroom Pool View Spa Suite (Weekly Housekeeping)

1 bedroom, in-room safe, iron/ironing board, free WiFi

1 Bedroom Pool View Spa Suite (Weekly Housekeeping)

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Spa Suite - Weekly Housekeeping

1 bedroom, in-room safe, iron/ironing board, free WiFi

2 Bedroom Spa Suite - Weekly Housekeeping

  • 914 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Two Bedroom Bale Apartment

1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Bale Apartment

  • 915 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Hotel Pool View Room (Weekly Housekeeping)

View from room

Hotel Pool View Room (Weekly Housekeeping)

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for 2 Bedroom Pool View Dual Key

1 bedroom, in-room safe, iron/ironing board, free WiFi

2 Bedroom Pool View Dual Key

  • 915 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for 1 Bedroom Spa Suite - Weekly Housekeeping

1 bedroom, in-room safe, iron/ironing board, free WiFi

1 Bedroom Spa Suite - Weekly Housekeeping

9.2 out of 10
Wonderful
(7 reviews)
  • 645 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Pool View Spa Suite

1 bedroom, in-room safe, iron/ironing board, free WiFi

1 Bedroom Pool View Spa Suite

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Pool View Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Hotel Pool View Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 Bed Spa with Plunge

1 bedroom, in-room safe, iron/ironing board, free WiFi

1 Bed Spa with Plunge

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Spa Suite

1 bedroom, in-room safe, iron/ironing board, free WiFi

2 Bedroom Spa Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 915 sq ft
  • Sleeps 5
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Two Bedroom Bale Apartment - Weekly Housekeeping

1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Bale Apartment - Weekly Housekeeping

  • 915 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Hotel Plunge

1 bedroom, in-room safe, iron/ironing board, free WiFi

Hotel Plunge

10.0 out of 10
Exceptional
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Three Bedroom Bale Apartment - Weekly Housekeeping

1 bedroom, in-room safe, iron/ironing board, free WiFi

Three Bedroom Bale Apartment - Weekly Housekeeping

  • 1184 sq ft
  • Sleeps 7
  • 1 King Bed and 4 Twin Beds

View all photos for Room (Hotel)

1 bedroom, in-room safe, iron/ironing board, free WiFi

Room (Hotel)

9.0 out of 10
Wonderful
(13 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Three Bedroom Bale Apartment

1 bedroom, in-room safe, iron/ironing board, free WiFi

Three Bedroom Bale Apartment

  • 1184 sq ft
  • Sleeps 7
  • 3 King Beds OR 1 King Bed and 4 Twin Beds

View all photos for 3 Bedroom Spa Suite

1 bedroom, in-room safe, iron/ironing board, free WiFi

3 Bedroom Spa Suite

8.0 out of 10
Very good
(1 review)
  • 1184 sq ft
  • Sleeps 7
  • 3 King Beds OR 1 King Bed and 4 Twin Beds

View all photos for Room, 1 Bedroom (Spa with Plunge - Weekly Housekeeping)

1 bedroom, in-room safe, iron/ironing board, free WiFi

Room, 1 Bedroom (Spa with Plunge - Weekly Housekeeping)

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Spa Suite

1 bedroom, in-room safe, iron/ironing board, free WiFi

1 Bedroom Spa Suite

9.4 out of 10
Exceptional
(11 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Penthouse Bale Apartment

1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Penthouse Bale Apartment

  • 915 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for 2 Bed Spa with Plunge

1 bedroom, in-room safe, iron/ironing board, free WiFi

2 Bed Spa with Plunge

8.0 out of 10
Very good
(1 review)
  • 915 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Bale Apartment

1 bedroom, in-room safe, iron/ironing board, free WiFi

One Bedroom Bale Apartment

  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Pool View Room

30-inch TV with cable channels

Hotel Pool View Room

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Spa Suite

Private kitchen | Coffee/tea maker, electric kettle

One Bedroom Spa Suite

  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Spa Suite With Plunge Pool Access

2 outdoor pools, sun loungers

One Bedroom Spa Suite With Plunge Pool Access

  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Pool View Spa Suite

1 bedroom, in-room safe, iron/ironing board, free WiFi

1 Bedroom Pool View Spa Suite

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Three Bedroom Bale Apartment

1 bedroom, in-room safe, iron/ironing board, free WiFi

Three Bedroom Bale Apartment

  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for 2 Bedroom Spa Suite Dual Key

1 bedroom, in-room safe, iron/ironing board, free WiFi

2 Bedroom Spa Suite Dual Key

  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

View all photos for Two Bedroom Bale Apartment

1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Bale Apartment

  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

View all photos for 2 Bedroom Plunge Pool Dual Key

2 outdoor pools, sun loungers

2 Bedroom Plunge Pool Dual Key

  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

Hotel Room

  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room With Plunge Pool Access

2 outdoor pools, sun loungers

Hotel Room With Plunge Pool Access

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Pool View Dual Key

1 bedroom, in-room safe, iron/ironing board, free WiFi

2 Bedroom Pool View Dual Key

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for 3 Bedroom Spa Suite Dual Key

Private kitchen | Coffee/tea maker, electric kettle

3 Bedroom Spa Suite Dual Key

  • Sleeps 7
  • 2 Twin Beds and 2 King Beds

About the neighborhood

Tweed Heads

Kingscliff stay.With a stay at this Kingscliff hotel, you'll be within half a mile (1 km) of South Kingscliff Beach and 2 miles (3 km) of Casuarina Beach. Kingscliff Beach and Cudgen Nature Reserve are also within 3 miles (5 km).

What's nearby

  • Casuarina Beach - 17 min walk - 0.9 miles
  • Kingscliff Beach - 5 min drive - 2.4 miles
  • Kingscliff Beach Bowls Club - 6 min drive - 2.6 miles
  • Kirra Beach - 17 min drive - 10.9 miles
  • Coolangatta Beach - 18 min drive - 10.2 miles

Getting around

  • Varsity Lakes Station - 34 min drive
  • Coolangatta Airport (OOL) - 15 min drive

Restaurants

  • ‪Kingscliff Beach Hotel - ‬5 min drive
  • ‪The Salt Mill - ‬4 min drive
  • ‪Season Restaurant - ‬1 min walk
  • ‪The Crafty Cow - ‬4 min drive
  • ‪Subway - ‬4 min drive

About this property

Peppers Salt Resort & Spa

4.5-star luxury hotel in Kingscliff
Peppers Salt Resort & Spa offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A children's pool, a fitness center, and a terrace are also featured at the luxury Peppers Salt Resort & Spa. Free self parking is available.

This 4.5-star Tweed Heads hotel is smoke free.

  • 263 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 2005
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Peppers Salt Resort & Spa offers 263 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided.

This Tweed Heads hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English

Similar properties

Balcony view

Mantra on Salt Beach

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.1 out of 5, Very Good, 1,002 reviews
$109 nightly
The price is $109
Aug 3 - Aug 4
Total includes taxes and fees
Mantra on Salt Beach

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 38 for adults and AUD 19 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court

Accessibility

  • Elevator

Room amenities

Entertainment

  • 30-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 79.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19 for children
  • Rollaway bed fee: AUD 79.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property is also known as

Peppers Resort
Peppers Resort Salt
Peppers Salt
Peppers Salt Kingscliff
Peppers Salt Resort
Peppers Salt Resort Kingscliff
Salt Peppers
Salt Peppers Resort
Salt Resort
Peppers Salt Hotel Kingscliff
Peppers Salt Resort And Spa
Peppers Salt Resort Spa
Peppers Salt & Spa Kingscliff
Peppers Salt Resort & Spa Hotel
Peppers Salt Resort & Spa Kingscliff
Peppers Salt Resort & Spa Hotel Kingscliff

Frequently asked questions

How close is Peppers Salt Resort & Spa to the airport?

Peppers Salt Resort & Spa is 10.4 mi (15-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Peppers Salt Resort & Spa?

As of Jul 19, 2025, prices found for a 1-night stay for 2 adults at Peppers Salt Resort & Spa on Aug 3, 2025 start from $125.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Peppers Salt Resort & Spa have an airport shuttle?

Airport shuttle services are not available at Peppers Salt Resort & Spa.

How close is Peppers Salt Resort & Spa to the beach?

This hotel is a short 4-minute walk from South Kingscliff Beach and 11.4 mi (20-min drive) from Kirra Beach. Don't forget your sunscreen!

Does Peppers Salt Resort & Spa offer free breakfast?

Free breakfast isn’t provided at Peppers Salt Resort & Spa, but buffet breakfast is offered for a fee of AUD 38 for adults and AUD 19 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Peppers Salt Resort & Spa?

No, there is no casino at this hotel.

What time is check-in at Peppers Salt Resort & Spa?

Check-in begins at 2 PM.

Is there free parking at Peppers Salt Resort & Spa?

This hotel offers free self parking.

Does Peppers Salt Resort & Spa have a pool?

Peppers Salt Resort & Spa features 2 outdoor pools and a children's pool.

Does Peppers Salt Resort & Spa have a restaurant?

Yes, there is a restaurant on site.

Does Peppers Salt Resort & Spa have a spa?

This hotel has a spa, which features aromatherapy, body treatments, and mani/pedis.

How close is Peppers Salt Resort & Spa to downtown Tweed Heads?

Peppers Salt Resort & Spa is 7.2 mi away from Tweed Heads.

Peppers Salt Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 479 out of 1000 reviews
Rating 8 - Good. 310 out of 1000 reviews
Rating 6 - Okay. 137 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the same room as on our last stay Felt like coming home😊
Stayed 1 night in Apr 2025

10/10 Excellent

Tracee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The room was lovely and the public areas were clean and inviting. We’ll be back.
Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Amenities
Great staff

8/10 Good

Michelle

Relaxing short break

We have stayed here several times before and found this trip a little disappointing. Breakfast was delicious but not plentiful. We had a three night stay and every morning at breakfast they struggled replenishing empty food platters, cutlery, juices so spent a lot of time waiting for food offerings to be refilled or had to ask for cutlery. We also found the room we had was in need of renovations or some maintenance at least. The slats on the balcony are there for privacy from the room next door but half ours were missing so unfortunately for our neighbors we could see there bed as we walked back into our room. For over $300 per night we expected more and had previously received more. Especially with how quiet the hotel seemed after the recent cyclone. The bed was extremely comfortable and the restaurants near by all amazing. It’s a very peaceful and tranquil area. Great for a relaxing stay
Stayed 3 nights in Mar 2025

4/10 Poor

Cassie

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay but the accommodation is very tired. We stayed in a 2 bedroom, plunge pool apartment and there were many broken aspects to the room. Air conditioner unit dripping water onto the couch, fridge not closing due to ice build up and water leaking onto the carpet, housekeeping not answering calls when we tried to organise to replace our towels after 3 days, reception couldn’t assist. Housekeeping wouldn’t replace our bins after 3 days. Were told we had to wait until 4 days. The buffet breakfast was very disappointing, awful food, no fresh options available. Not sure we will be back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing experience and everything on your door step
Stayed 1 night in Mar 2025

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Jenny

Traveled with partner
Pool area is nice. Didn’t like lack of staff enthusiasm……. They were not rude just came across as minimum delivery and lack of enthusiasm 🤔
Stayed 2 nights in Mar 2025

2/10 Terrible

Jill

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No phone, table, enough toilet paper, room service code or internet in room. Had to ask 4 times for a phone and code. Was told different things about internet and transport No one knew what was going on or passed information to other staff Bathroom smelled of sewage and was charged for room service
Stayed 6 nights in Mar 2025

6/10 Okay

Luba

Liked: Staff & service
Disliked: Property conditions & facilities
Very dated and tired looking Piles of leaves around pool Gardens needed work
Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. 😊❤️
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Rob

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Stayed 1 night in Feb 2025

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had 2 nights here but was very relaxing and peaceful. We have stayed here along time ago and decided to come back and totally enjoyed our stay, thanks you. We will keep a look out for any specials you may have. Regards Wayne & Wendy Cousins
Stayed 2 nights in Feb 2025

6/10 Okay

Gabrielle

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Need more staff.

Our stay was very average. It seemed that there were staff shortages everywhere, poor staff at breakfast couldn’t even refill cutlery. Ordered drinks and food for around the pool, took 40 minutes to arrive and it was cold, silly system where 2 staff are needed to deliver food (can’t get into the pool area without swiping in and out), therefore two of the three staff were required just to deliver the food while one took orders, made food, poured drinks etc.. it was crazy. Nachos was dry overcooked cold and the cheese was congealed. Had to line up for 15 minutes to get pool towels (as reception staff hand them out), if they’re busy then you just wait in line, goodness knows why they don’t provide them in the rooms! We were allocated a disabled room (not requested or required) which was located at the very end of the wing, I would hate to have mobility problems and have to walk all the way to the room. Poor drainage in the bathroom. Outdoor balcony was dirty, ants everywhere, outdoor furniture was very old and needed replacing Bed comfortable. I felt so sorry for the staff having to work under such circumstances.
Stayed 2 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

David

Liked: Staff & service
Looks quite dated...
Stayed 2 nights in Feb 2025

6/10 Okay

Debbie

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Did not like cockroaches in the bathroom both nights crawling around. Killed some . plus staff put dead ones in the toilet but they all didn’t flush away. Not nice. When I asked to speak to manager at the front desk was told no one was on duty.
Stayed 2 nights in Feb 2025

8/10 Good

Jim

Stayed 3 nights in Jan 2025

4/10 Poor

Lauren

Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Garry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to were i was working And the dining options were good
Stayed 1 night in Jan 2025

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a 3 night stay and left a day early as we did not find the hotel was reflective of 5 stars. The property was poorly managed and outdated - we had no light in the bathroom and no maintenance to fix at the time, there was no TV remote, the toilet was leaking and the room smelled like body odour and there were also no pool towels available. Several of the staff we spoke to were complaining of their working conditions and while we appreciate it was school holidays, there was no place to relax. The Manager offered a refund for the night we forfeited but was unable to due to booking through Wotif. We were very disappointed.
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great spot Fully reccomend
Stayed 3 nights in Jan 2025