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"Everything was great. " More

By a verified traveler on Sat 12 Feb 2022

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Hotel Description

3-star hotel in Downtown Tulsa

Downtown Tulsa stay

With a stay at this Downtown Tulsa hotel, you'll be steps from Tulsa Geoscience Center and Cathedral of the Holy Family in Tulsa. Tulsa Art Deco Museum and Philtower are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and conveniences like a 24-hour front desk and laundry facilities.

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$119* Per night/room Oct 9 - Oct 10

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

17 West Hotel, Ascend Hotel Collection ratings based on 21 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for 17 West Hotel, Ascend Hotel Collection

Everyone (9) Couples (2) Family (9)
5 out of 5
Everything was great.

Posted by , from Sparks on Feb 12, 2022

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Comment from Hotel Management

Feb 12, 2022 by Brent

Nathan, Thank you for taking a moment to provide us with feedback about your stay! We look forward to seeing you again the next time you are in Tulsa! Regards Brent Parker General Manager 17 West Hotel, Ascend Collection

4 out of 5
Lot of construction

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 26, 2021 by ds

Dear Anonymous, We sincerely apologize for inconvenience of our parking garage construction. We hope to be completed with this project in a few month so we hope to have another opportunity to serve your lodging needs.

2 out of 5
Can’t think of anything I liked. What I didn’t like, check-in. They said I reserved 2 rooms. I only reserved 1. Corrected made. Parking garage was under construction so park on street. Since it’s the weekend you won’t have to pay or you can pay in a lot couple blocks away. Had to bring bags thru the restaurant to check in. Room was okay but tv remote did not work, clock was not plugged in, had 2 microwaves, 1 was taking space on desk we used as a table because the table was smaller than an end table, keycards started malfunctioning 2 hours after check-in. Had it reprogrammed at least 4 times on our 2 day stay. The bathroom did not have an exhaust fan. No hotel info booklet in the room to explain what’s available, area activities, restaurants and/or nite life in downtown Tulsa, tv channels, emergency exits, etc... On our last day we received a call around 6 am regarding a particular employee needing to do something(?). At 8am, I had to feed the parking meter so I wouldn’t get a ticket. And to top all of that, there was no hot water in the hotel. They had to shut down their kitchen. No one from the hotel made us aware of the water situation, we found out the hard way, in the shower! We later learned we were on the floor where employees stay. That’s why the phone rang in our room. After packing up everything to check out at 12 noon, the hotel clerk apologized for the inconvenience but we booked thru 3rd party she couldn’t adjust price. We could check out at 2p instead. YEAH!

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 8, 2021 by DS

Dear Anonymous, Please accept our sincere apologies for the many issues you encountered during your visit at Holiday Inn Tulsa. We understand how frustrating a renovation project can be and how it impacts our guests and their expectations. Unfortunately, in order to improve the hotel and its parking garage we must make these decisions for a brighter future. We hope you will choose us again in the future once all the renovations are complete

1 out of 5
This hotel not only was gross and not well maintained but the hotel staff was HORRIBLE. One manager in particular Amy was rude to us and multiple other families, they have a parking garage that states it’s to be used by hotel guest but she won’t allow anyone to park in there unless your an employee, if someone does let you in she will refuse to open the gate to allow you out. The restaurant is not good at all either. I wouldn’t recommend this hotel to my worst enemy

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 8, 2021 by ds

Dear Anonymous, Please accept our sincere apologies for not meeting your expectations. I have spoken to the team member in question, April, to investigate what happen. April sends her apologies as well.

3 out of 5
It was somewhat disorganized feeling. Or room cards didn't get activated nat first. No continental breakfast, most places still offer some sort or breakfast included. Not having to pay extra. Having to pay for parking was annoying, since I'm already paying to stay. The overall place needs an update. For a one night stay to lay your head it's fine. The beds were very comfortable.

Posted by on Apr 23, 2021

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Comment from Hotel Management

Apr 23, 2021 by DS

Thank you for your feedback. We appreciate you taking the time to review your stay at Holiday Inn Tulsa City Center. As a Holiday Inn with a full service restaurant we do not offer the continental breakfast that many limited service hotels offer, included in your room rate. But offer a full menu of Breakfast, Lunch, and Dinner to our wonderful guests. We do have a breakfast included package for your next stay with us. Thank you for choosing Holiday Inn Tulsa.

4 out of 5
food was good, room was good, front desk was good. Key card in elevator bad, and washing machine no power or not hooked up.

Posted by , from corvallis OR on Jun 2, 2020

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Comment from Hotel Management

Jun 2, 2020 by Stephanie-Front Office Manager

Hello Ben, Thank you so much for your kind words. We strive to create memorable experience that all guests love! During this time, we want to go the extra mile to make sure is safe and comfortable for our guests. The washing machine is located on a floor that is shutdown due to conservation measures put in place due to COVID-19. We apologize for fully not meeting expectations. We appreciate your feedback. We hope to see you again in the future!

4 out of 5

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 9, 2020 by Stephanie-Front Office Manager

Hello! Thank you so much for your review. We strive to create memorable experience that all guests love! We appreciate your feedback. We hope to see you again in the future!

5 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 4, 2020 by Stephanie-Front Office Manager

Hello! Thank you so much for your review. We strive to create memorable experience that all guests love! We appreciate your feedback. We hope to see you again in the future!

5 out of 5
The customer service is excellent: very professional.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 4, 2020 by Stephanie-Front Office Manager

Hello! Thank you so much for your kind words. We strive to create memorable experience that all guests love! We appreciate your feedback. We hope to see you again in the future!

2 out of 5
I w as not happy from the get go. When i arrived at 3:20pm the girl working the counter was so confused. . She asked my name 3 times and then asked me if I was Sandra Shaw. I kinda smurked and said, no I'm Rita Shaw and here is my ID. She then informed me that I had already checked in. So long

Posted by on Feb 14, 2020

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Comment from Hotel Management

Feb 20, 2020 by Stephanie-Front Office Manager

Hello Ms. Shaw, We apologize for not meeting your expectations. We strive to create memorable experience that all guests love. We take issues like this very seriously. We hope that we were responsive and diligent in providing resolutions for you. We hope you will give us another chance to create a better experience in the future.

About the 17 West Hotel, Ascend Hotel Collection

Location 17 W 7th Street, Tulsa, OK 74119

Property Features

17 West Hotel, Ascend Hotel Collection offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 8000 square feet (743 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly 17 West Hotel, Ascend Hotel Collection. Parking is available for a fee. This 3-star Tulsa hotel is smoke free.

  • 1 building
  • 220 guestrooms or units
  • 14 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

17 West Hotel, Ascend Hotel Collection offers 220 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

The Boulder Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Maximum 2 per room (weight limit: 35 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 16 per person (approximately)
  • Covered self parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Tulsa City Center
  • Holiday Inn Tulsa City Center
  • Tulsa City Center Holiday Inn
  • Holiday Inn Tulsa City Hotel Tulsa
  • Holiday Inn Tulsa City Center Aparthotel
  • Holiday Inn Tulsa City Center Hotel
  • Holiday Inn Tulsa City Center
  • Holiday Inn Tulsa City Center an IHG Hotel
  • 17 West Hotel, Ascend Hotel Collection Hotel
  • 17 West Hotel, Ascend Hotel Collection Tulsa
  • 17 West Hotel, Ascend Hotel Collection Hotel Tulsa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.