6/10 Aceptable
Cindy W.
9 jul. 2025
No le gustó: Limpieza
Dirty pool
We were so excited for our stay unfortunately when we arrived there was a not so recently deceased bird at the back door and the pool was dirty and full of debris. This prompted a call to customer service who basically was like oh sorry we’ll reach out to the local team. Great … they did but until I requested a discount or refund on the 2nd afternoon we didn’t hear anything but we’re working on that waiting for a response. Once I asked for a discount I was offered 50 dollars and told to take care of the bird and clean the pool myself. We did take care of the bird and did the best we could with the pool. The dark slime at the water line was just gross. The house has birds in the outside shades making them un usable. The from porch at some point had 2 trees or cactus’ apparently they didn’t make it so they removed whatever was there left the stump and hole, creating a trip hazard. Some of the blankets on the beds had holes in them and it has been a minute since the couch has been swept under. The house could be very beautiful but is in need of some care. It made us wonder what other short cuts were taken.
Cindy W.
Se hospedó 3 noches en julio de 2025