6/10 Aceptable
Stacy M.
16 mar. 2025
Avoid dealing with Vacasa!
The property was absolutely wonderful!Pool/hot tub were great. Other guests were lovely!But dealing with Vacasa was ridiculous....they make the whole experience really unpleasant.I didn't want to setup an "account" with them (because I get so many unnecessary emails)----so was unable to manage reservation, get checkin/checkout instructions, door codes, property specifics (like how to schedule the tennis court) etc. And then trying to call their customer service will put you on hold for at least 30 minutes. Our door code stopped working the day before checkout....so we had to go thru it all over again to get a new code.I can't understand why any property owner uses them -- or why VRBO can't provide info!VRBO just refers you to Vacasa....so they seem to be just an extra layer of complexity IMO!
Stacy M.
Se hospedó 4 noches en marzo de 2025