8/10 Bueno
Gary N.
11 ago. 2025
This is a gorgeous loft right downtown Traverse City. We were in for a family wedding with our two adult sons and their girlfriends. It provided 3 private bedrooms and 3 parking spaces which was perfect for us. One of the bedrooms however had double bed bunk beds which we were surprised to see on arrival. The late son to arrive got that room. The biggest disappointment was the rooftop deck. It was covered in pigeon poop and unusable. We would have cleaned it ourselves ( as we told the property manager) but the hose had a lock on it. Never got this resolved and sadly we were never able to use it. We paid 1,000 a night for this loft for premium summer rates. The response back was “sorry, the owner uses a different cleaning service for this, and they never responded to my message. It will be better next time.” I think for a 3 night stay that was over 4,000 with taxes, cleaning fees etc., the response should have been someone was coming right away to help out! The inside of the loft was very clean and nice. To have such a gorgeous rooftop deck, with a hot tub in the city and not be able to use it- disappointing. I feel that it could have been handled better.
Gary N.
Se hospedó 3 noches en agosto de 2025