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Holiday Inn Toronto Downtown Centre

3.5-star property
30 Carlton Street, Toronto, ON 1-855-201-7819

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3.8 out of 5
Good!
See all 13 Travelocity Reviews

"The Breakfast was excellant. All the staff where very helpful and friendly. " More

By a verified traveler on Sun 25 Oct 2020

Points Of Interest

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Hotel Description

3.5-star eco-friendly hotel near Ryerson University

City center stay

Within a 10-minute walk of this Downtown Toronto hotel, you'll find Ryerson University and Yonge-Dundas Square. Toronto Eaton Centre and PATH Underground Shopping Mall are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and dry cleaning are also provided.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 513 guestrooms offer free WiFi and free wired Internet, as well as TVs with satellite channels. Premium bedding, pillow menus, and hair dryers are also available. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$68* Per night/room Dec 4 - Dec 5

Executive Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking (Wheelchair)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Toronto Downtown Centre ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Toronto Downtown Centre

Everyone (10) Family (1)
5 out of 5
The location is excellent, close to transit, restaurants, shopping. It's centrally located and in walking distance of various interesting sites.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 29, 2019 by Holiday Inn Toronto Downtown Centre Team

Greetings, We're delighted that you enjoyed your stay with us and for your comments. We'll share them with our team!

4 out of 5
Location/price = good. If breakfast was included then it would be awsome.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 15, 2019 by Front Office Management

Thank you for taking the time to tell us about your experience at Holiday Inn TORONTO DOWNTOWN CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn.

4 out of 5
Was not that pleased with the size of the overall room.

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 25, 2019 by Hotel Management

Thank you Bermuda for your review. We're sorry to hear you were not impressed by the size of our rooms, and apologize if we fell short of your expectations. The rooms are built in European style, smaller but efficient and well equipped. We are making some upgrades to our hallways and guest rooms, to improve our guest experience. We hope you'll consider staying with us again to experience these changes

4 out of 5

Posted by on Feb 20, 2019

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Comment from Hotel Management

Apr 1, 2019 by Hotel Management

Thank you for your review. We're glad you enjoyed your stay with us, and hope we'll see you again soon. Thank you for staying with us.

3 out of 5
Space of the room very narrow. Bathroom space was very small. The AC was not working properly. Other than that it was okay.

Posted by on Dec 3, 2018

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Comment from Hotel Management

Dec 6, 2018 by Hotel Management

Estimado Luis E: Muchas gracias por tomarse el tiempo para dejarnos sus valiosos comentarios. Compartiremos tus comentarios con nuestro equipo. ¡Esperamos volver a verte en el Holiday Inn Toronto Downtown Centre!

4 out of 5
Good location, but noisy outside. Many police and fire truck sirens most nights

Posted by on Sep 10, 2018

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Comment from Hotel Management

Sep 10, 2018 by Hotel Management

Thank you so much for taking the time to leave your valuable feedback for us. We will share your comments with our team. We hope to see you back at the Holiday Inn Toronto Downtown Centre!

4 out of 5

Great location; small rooms

The staff was outstanding. The hotel is in a great location in downtown Toronto. The breakfast buffet was excellent. The only problem was the room size. The two double bed room was barely large enough for the beds. Other than that, the hotel was fine. Next time I will choose a larger room.

Posted by on Jul 19, 2018

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Comment from Hotel Management

Jul 23, 2018 by Hotel Staff

Thank you for your kind review. We're glad you enjoyed your stay with us, and appreciate your feedback regarding our breakfast buffet. We'll be sure to pass on your compliments to our Food and Beverage Team. Thank you for staying with us. We hope to see you again soon!

4 out of 5
Very well located but elevators were not working well and we had to wait 15 minutes to go up to our room.

Posted by on May 10, 2018

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Comment from Hotel Management

May 11, 2018 by Hotel Staff

Thank you for your review. We sincerely apologize for the unexpected elevator outage, and are sorry for any inconvenience this may have caused you. We truly appreciated your patience as we worked with our elevator repair company to rectify the issue. Thank you for staying with us. We hope to see you again soon.

3 out of 5
There were only 2 elevators working out of 4. For a 23 story hotel, they should fixed that ASAP.

Posted by on Mar 26, 2018

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Comment from Hotel Management

Mar 26, 2018 by Hotel Staff

Thank you for your review. We appreciate your feedback regarding our elevators, and would like to provide you with an update. One of the elevators is back in service. The other elevator required a replacement part, which has been ordered. Thank you for your feedback. We hope to see you again soon.

4 out of 5
The Breakfast was excellant. All the staff where very helpful and friendly.

Posted by , from Grand Falls NB on Oct 25, 2020

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Comment from Hotel Management

Oct 25, 2020 by Front Office

We really do appreciate this positive feedback. Hope to see you again!

About the Holiday Inn Toronto Downtown Centre

Location 30 Carlton Street, Toronto, ON M5B2E9

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Daily housekeeping
  • Fitness facilities
  • Swimming pool

The following facilities are closed seasonally each year. They will be closed from April 10 to November 30:

  • Dining venue
  • Fitness facilities
  • Swimming pool

Property Features

Holiday Inn Toronto Downtown Centre offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Event space at this hotel measures 8846 square feet (822 square meters). A vending machine, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Holiday Inn Toronto Downtown Centre. For a fee, parking is available. This 3.5-star Toronto hotel is smoke free.

  • 513 guestrooms or units
  • 23 levels
  • 8846 sq ft of conference space
  • 822 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Pearson Intl. Airport (YYZ) (29.5 km / 18.4 mi)
  • Train station: Union Station (2.4 km / 1.5 mi)
  • Metro station: College Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Toronto Downtown Centre offers 513 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Toronto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • Television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

The Carlton Restaurant - This bistro serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Individually-wrapped food options are available for breakfast.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 3
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 9.95 and CAD 14.95 for adults, CAD 9.95 and CAD 14.95 for children (approximately)
  • Covered self parking fee: CAD 30 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Toronto Downtown Centre
  • Holiday Inn Toronto Downtown Centre
  • Toronto Downtown Centre Holiday Inn
  • Days Hotel Toronto Downtown
  • Holiday Inn Toronto Downtown Centre Hotel Toronto
  • Holiday Inn Toronto Downtown Centre Hotel
  • Toronto Centre Toronto
  • Holiday Inn Toronto Downtown Centre Hotel
  • Holiday Inn Toronto Downtown Centre Toronto
  • Holiday Inn Toronto Downtown Centre Hotel Toronto

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.