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4.4 out of 5

"Friendly staff good Food and service ! It feels very secured nice hotel , this was my 4th stay this year " More

By a verified traveler on Tue 22 Jun 2021

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Hotel Description

Family-friendly 3.5-star hotel near Plaza Rio Commercial Center

Close to airport

Within 2 miles (3 km) of this Tijuana hotel, you'll find Plaza Rio Commercial Center and Paseo Chapultepec. Centro Cultural Tijuana and Galerias Hipodromo are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the gym and perks like free valet parking and a free airport shuttle.

Free WiFi, flat-screen TVs

The 201 guestrooms have flat-screen TVs with cable channels and offer free WiFi and room service. Other amenities include free bottled water, in-room massages, and hair dryers.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$116* Per night/room Dec 12 - Dec 13

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Master Suite with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Palacio Azteca ratings based on 16 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Palacio Azteca

Everyone (8) Couples (2) Family (6)
4 out of 5
N/a

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 25, 2021 by Humberto Macías

Gracias por sus comentarios, saludos..

5 out of 5
Good service

Posted by on Aug 14, 2021

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Comment from Hotel Management

Aug 25, 2021 by Humberto Macías

Hello, thank you very much for your comments and we will continue working to improve our services.

2 out of 5
Lobby was nice. Travelocity said check in was at 1pm. Hotel said it is at 3pm. Receptionist took my info, including copy of drivers license & email, said he will call me when room was ready. He never called. I called hotel at 3:30 & they said room was ready but had to come now. (We were not close by at that time) arrived at 5:30 & they gave us a room on 1st floor. Unable to unlock dook, had to get new key cards. Room very clean although there was rust in the bath tub. It was inconvenient to have no USB slots to charge our electronics. Street noise was so loud kept waking up from 3:30am on until 5:00am so i just sat up in bed and wrote this review.

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 28, 2021 by Humberto Macías / Gerencia de Operaciones

Hello, good afternoon, we are very sorry for what happened, we offer an apology and we are making an effort and in turn we are working on improving our services to provide a better experience, to avoid this type of situation with the support of the new administration.

5 out of 5
Friendly staff good Food and service ! It feels very secured nice hotel , this was my 4th stay this year

Posted by on Jun 22, 2021

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Comment from Hotel Management

Jul 26, 2021 by Humberto Macías / Gerencia de Operaciones

Hello, good afternoon at Hotel Palacio Azteca, we appreciate your comments as we work more with them to improve our services

5 out of 5
Convenient to airport Left car there for 2 weeks very clean

Posted by on Nov 20, 2020

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Comment from Hotel Management

Nov 24, 2020 by Gerardo Delgado / Operations Manager

Dear Guest: Thank you so much for rating our property! We will strive to keep our great level of service. Thank you for your comments! Muchas Gracias!

5 out of 5
It was great!

Posted by on Oct 13, 2020

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Comment from Hotel Management

Nov 7, 2020 by Gerardo Delgado / Operations Manager

Dear Guest:: Thank you so much for taking the time to rate our property and services. #MuchasGracias Our commitment towards guest´s satisfaction is permanent. We will strive to keep delivering our best. Thank you so much for your visit.

5 out of 5

Posted by on Feb 25, 2020

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Comment from Hotel Management

Mar 4, 2020 by Gerardo Delagdo / Operations Manager

Dear Guest: Thank you very much for rating our property. We highly appreciate your valuable time to evaluate our services. We will strive to keep delivering our best performance.

4 out of 5
Hotel staff was very accomadating to my famliy's needs.

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 22, 2020 by Gerardo Delgado / Operations Manager

Dear RR: Thank you so much for rating our property! we will keep on striving to meet and exceed guest´s expectations.

5 out of 5
es muy centrico y practica la localisacion para mi viaje.

Posted by on Feb 14, 2020

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Comment from Hotel Management

Feb 15, 2020 by Gerardo Delgado/ Gerente de Operaciones

Estimado huésped: gracias por compartir su opinión y evaluarnos!

5 out of 5
Centrally located, quality and value all in one. Still need to use the pool.

Posted by on Sep 28, 2019

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Comment from Hotel Management

Oct 1, 2019 by Gerardo Delgado / Operations Manager

Dear Guest: Thank you so much!! Muchas Gracias for taking the time to rate our property! We will keep striving to keep up our best-delivered service. Thank you for your patronage. We expect your next visit on a sunny day, so you can enjoy our pool.

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hotel Palacio Azteca offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Hotel Palacio Azteca. A roundtrip airport shuttle (available 24 hours) and a beach shuttle are free. Self parking and valet parking are free. This 3.5-star Tijuana hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 7 levels
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free airport shuttle and beach shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Palacio Azteca offers 201 accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

Ixchel Restaurant - Onsite buffet restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The name on the reservation must match the name on the guest's photo identification provided at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay
  • Shuttle transfer per adult: MXN 200 (one-way)
  • Shuttle transfer per child: MXN 0.00 (one-way), (up to 10 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 235 for adults and MXN 170 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Azteca Hotel
  • Hotel Azteca
  • Hotel Palacio Azteca
  • Hotel Palacio Azteca Tijuana
  • Palacio Azteca
  • Palacio Azteca Tijuana
  • Hotel Palacio Azteca Hotel
  • Hotel Palacio Azteca Tijuana
  • Hotel Palacio Azteca Hotel Tijuana

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Hotel Palacio Azteca offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.