"Ubicación, limpieza y excelente atención al cliente. " More
Close to airport
Within 2 miles (3 km) of this Tijuana hotel, you'll find Plaza Rio Commercial Center and Centro Cultural Tijuana. Paseo Chapultepec and Galerias Hipodromo are also within 3 miles (5 km).
Free shuttle, parking
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the gym and perks like free valet parking and a free airport shuttle.
Oct 24, 2022 by Gerencia de Operaciones
Hola buenos días Sr. Ambrosio, en Hotel Palacio Azteca agradecemos mucho su tiempo y dedicación al escribir sus comentarios los cuales serán compartidos con el staff. saludos cordiales..
Aug 25, 2021 by Humberto Macías
Gracias por sus comentarios, saludos..
Aug 25, 2021 by Humberto Macías
Hello, thank you very much for your comments and we will continue working to improve our services.
Jul 28, 2021 by Humberto Macías / Gerencia de Operaciones
Hello, good afternoon, we are very sorry for what happened, we offer an apology and we are making an effort and in turn we are working on improving our services to provide a better experience, to avoid this type of situation with the support of the new administration.
Jul 26, 2021 by Humberto Macías / Gerencia de Operaciones
Hello, good afternoon at Hotel Palacio Azteca, we appreciate your comments as we work more with them to improve our services
Nov 24, 2020 by Gerardo Delgado / Operations Manager
Dear Guest: Thank you so much for rating our property! We will strive to keep our great level of service. Thank you for your comments! Muchas Gracias!
Nov 7, 2020 by Gerardo Delgado / Operations Manager
Dear Guest:: Thank you so much for taking the time to rate our property and services. #MuchasGracias Our commitment towards guest´s satisfaction is permanent. We will strive to keep delivering our best. Thank you so much for your visit.
Mar 4, 2020 by Gerardo Delagdo / Operations Manager
Dear Guest: Thank you very much for rating our property. We highly appreciate your valuable time to evaluate our services. We will strive to keep delivering our best performance.
Feb 22, 2020 by Gerardo Delgado / Operations Manager
Dear RR: Thank you so much for rating our property! we will keep on striving to meet and exceed guest´s expectations.
Feb 15, 2020 by Gerardo Delgado/ Gerente de Operaciones
Estimado huésped: gracias por compartir su opinión y evaluarnos!
Hotel Palacio Azteca offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Hotel Palacio Azteca. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free. This 3.5-star Tijuana hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Hotel Palacio Azteca offers 201 accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
For a fee, guests can enjoy buffet breakfast on weekends from 7:00 AM and 1:00 PM.
Ixchel Restaurant - Onsite buffet restaurant.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Hotel Palacio Azteca offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The name on the reservation must match the name on the guest's photo identification provided at check-in.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.