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"I liked the free EV charging connection, but would like to have 2 connections available instead of 1. and would be better a bit further from the fro ... " More

By a verified traveler on Mon 04 Oct 2021

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Hotel Description

3.5-star guestrooms with free WiFi

Close to airport

You'll find International Friendship Garden and Centennial Botanical Conservatory within 3 miles (5 km) of this hotel. Chapples Golf Course and St. Andrew's Presbyterian Church are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and conveniences like a 24-hour front desk and concierge services.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$122* Per night/room Sep 5 - Sep 6

King Studio Courtyard

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Queen Standard

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Studio Drive Up

Bed Count 1 King Bed Maximum Occupancy 4 Max

King Standard

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Valhalla Hotel & Conference Centre ratings based on 10 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Valhalla Hotel & Conference Centre

Everyone (5) Couples (1) Family (3)
2 out of 5
I chose this hotel at the recommendation of a friend who had a great experience there. I did not have the same experience. I also want to add that we were supposed to originally take this trip in June of 2020, had to postpone to June 2021, then switch last minute to this trip instead of another because my credit wouldn’t keep any longer and the hotel wouldn’t communicate with me. We were supposed to have a fridge in our room, and didn’t. We mentioned it the next morning asking for it to be installed while we were out for the day, and they didn’t. We got it at about 10pm and our check out was the next morning; so basically it was for nothing. After taking a shower, we discovered the towel my daughter dried off with had someone else’s dried blood on it. There were other smears of blood in the bathroom on the walls and shower that looked like someone had tried to wipe it off with toilet paper. This was also brought to the attention of the front desk and we were give credit for 3 breakfasts in the hotel restaurant. The restaurant was nothing great either. Our dinners the second night were disappointing, our breakfasts the next morning were marginally better. It was disturbing though that the lights in the dining area were dripping water and the staff just shrugged it off saying “roof repairs are just taking a really long time”. Many little things that individually could be overlooked, but as a whole were a HUGE disappointment and made me wish I had spent my money elsewhere.

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 21, 2021 by Dilawar Nindra Regional Director of Operation

Hi Jodi, Please accept our heart full apologies against the inconvenience caused to you during your stay. We care about our guests at Valhalla Inn, and we feel disappointed when there is ever a problem with one of our guests. I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. I know this does not help you, but I just wanted to let you know. I have personally taken up the concerned departments about your bad experience and have made sure you experience the best stay next time. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Your comments are valuable to us as it provides us the chance to improve ourselves and deliver a better service. Being our valued customer, we hope that you will be able to put behind your experience and give us another opportunity to serve you. We hope you will see the improvement and enjoy your time with us in your next visit. Regards

5 out of 5

Posted by on Oct 2, 2019

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Comment from Hotel Management

Oct 2, 2019 by Chris K, Guest Services Manager

Thank you for such a great review! We always appreciate our guest's feedback.

4 out of 5
I liked the free EV charging connection, but would like to have 2 connections available instead of 1. and would be better a bit further from the front door

Posted by on Oct 4, 2021

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Comment from Hotel Management

Oct 6, 2021 by Dilawar Nindra Regional Director of Operation

Thanks for the feed back, will be soon taking care of it

5 out of 5

Posted by on Sep 20, 2021

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5 out of 5
Excellent hotel, clean rooms, friendly staff who do their best to ensure you have a great stay.

Posted by on Sep 3, 2021

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Comment from Hotel Management

Sep 4, 2021 by Dilawar Nindra Regional Director of Operation

Thank you for your Positive comment

1 out of 5
The hotel put us in a “restricted area only” floor of the hotel which we can only assume had covid pos guests staying. Pubic hair was still on the toilet seat. I can only say, pay the extra money and stay at a more expensive hotel.

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 25, 2021 by Dilawar Nindra Regional Director of Operation Val

Hi, We do not have Covid Post Guest ,we have guest who are from the emergency evacuation and are in entire Thunder Bay as a part for rescue , they are restricted to floor and different facility in the Hotel from medical to entertainment we apologies for the inconvenience caused to you during your stay as we are a party of the community service in the time of need. we assure you this will not be experienced by you again I once again like to apologies

1 out of 5
The tub was plugged . There was 6 inches on water in the tub. There was hair everywhere and when i finally fell into the bed to rest ...vi clearly smelled someone purgume on rhe bed. There was black mod in the bathropm and the wall paper was completely fallen off and just stuffed back up there... for 160 i should have a clean room

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 25, 2021 by Dilawar Nindra Regional Director of Operation Val

Hi, Please accept our heart full apologies against the inconvenience caused to you during your stay. We care about our guests at Valhalla Inn, and we feel disappointed when there is ever a problem with one of our guests. I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. I know this does not help you, but I just wanted to let you know. I have personally taken up the concerned departments about your bad experience and have made sure you experience the best stay next time. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Your comments are valuable to us as it provides us the chance to improve ourselves and deliver a better service. Being our valued customer, we hope that you will be able to put behind your experience and give us another opportunity to serve you. We hope you will see the improvement and enjoy your time with us in your next visit.

4 out of 5
Nice Place

Posted by on Apr 23, 2021

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Comment from Hotel Management

Jun 2, 2021 by Dilawar Singh Nindra

Thank you for supporting Valhalla Thunder Bay

5 out of 5
It was central to shopping and dining! The room was clean. Social distancing and hand sanitizer was available. I really loved the shampoo, conditioner, body wash, lotion and shampoo! We enjoyed our stay so much that we stayed again on our way home!

Posted by , from Verner, Ontario on Sep 21, 2020

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4 out of 5

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 30, 2019 by Chris K, Guest Services Manager

Thank you for such a great review! We always appreciate our guest's feedback. Please let us know when you're coming back - we'd love to turn those four stars into five.

About the Valhalla Hotel & Conference Centre

Location 1 Valhalla Inn Rd, Thunder Bay, ON P7E6J1

Renovations + Closures

The following facilities or services will be unavailable from July 27 2022 to August 22 2022 (dates subject to change):

  • Daily housekeeping
  • Sauna
  • Spa tub
  • Swimming pool

Property Features

Valhalla Hotel & Conference Centre offers its guests an indoor pool, a spa tub, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 11 meeting rooms available. The business-friendly Valhalla Hotel & Conference Centre also features gift shops/newsstands, a garden, and concierge services. For a fee, parking is available. This 3.5-star Thunder Bay hotel is smoke free.

  • 262 guestrooms or units
  • 5 levels
  • Built in 1963
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Self parking, extended parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Valhalla Hotel & Conference Centre offers 262 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

Timbers Restaurant - This family restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Timbers Restaurant - This family restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Skal Lounge - This bar specializes in American cuisine and serves dinner and light fare. Open daily.

Brew Crew Cafe - This coffee shop serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Pet Policy

  • Pets: CAD 15 per accommodation, per stay (maximum CAD 100 per stay)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay
  • Cleaning deposit: CAD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 6.5 and CAD 20.5 per person (approximately)
  • Self parking fee: CAD 10 per day
  • Extended parking fee: CAD 10.00 per day
  • Pet fee: CAD 15 per accommodation, per stay (maximum CAD 100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Valhalla Inn
  • Valhalla Inn Thunder Bay
  • Valhalla Thunder Bay
  • Valhalla Inn Thunder Bay, Ontario
  • Valhalla Hotel Thunder Bay
  • Valhalla Inn
  • Valhalla & Conference Thunder
  • Valhalla Hotel Conference Centre
  • Valhalla Hotel & Conference Centre Hotel
  • Valhalla Hotel & Conference Centre Thunder Bay
  • Valhalla Hotel & Conference Centre Hotel Thunder Bay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.