4/10 Malo
Danyelle G.
24 mar. 2025
No le gustó: Limpieza
Disappointing Cleanliness & Poor Resolution from Management
We were disappointed with the cleanliness of the property upon arrival. It was not properly cleaned, which was frustrating. Items included dirty countertops, food left on dishes, dirty bathrooms, and hair on coverings for bedding. The carpet on the stairs had not been vacuumed in some time. I reached out to the company with my concerns the night of check-in and she graciously offered to have someone come clean it when she got in touch with me at noon the following day. However, we checked in the day before and the items of concern were already cleaned by myself. Their solution was to offer a gift card to a local ski rental place. While that might have been a nice gesture for someone who needed it, we had already picked up our rentals at another business the evening before. I wish they would have handled it differently—like offering a refund for the cleaning fee. The condo itself was in a great location and perfect for our family of five other than that.
Danyelle G.
Se hospedó 4 noches en marzo de 2025