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Iberostar Heritage Grand Mencey

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Photo gallery for Iberostar Heritage Grand Mencey

Exterior
Property video
4 restaurants, breakfast, lunch, dinner served; international cuisine
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Reception
Luxury
5.0 star property
9.2

Wonderful

Garden sanctuary in Santa Cruz

Tranquil gardens create a resort-like oasis in Santa Cruz, with a stunning outdoor pool surrounded by chill-out areas. Inside, four restaurants offer Asian fusion to elegant dining with silver-domed service. The full-service spa features sauna, hammam, and spa tub treatments.

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Place, Garcia Sanabria Park
    ‪2 min walk‬
  • Place, Rambla de Santa Cruz
    ‪2 min walk‬
  • Place, Plaza de Espana
    ‪13 min walk‬
  • Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪15 min drive‬

Room options

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

8.4 out of 10
Very good
(26 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room (with Garden)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (with Garden)

9.0 out of 10
Wonderful
(19 reviews)
  • Garden view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

7.4 out of 10
Good
(3 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Garden View (single use)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Garden View (single use)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite | Minibar, in-room safe, individually decorated, individually furnished

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, individually decorated, individually furnished

Family Room

  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room (2 Adults & 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Santa Cruz de Tenerife

In Santa Cruz de Tenerife .Within a 5-minute walk of the hotel, you'll find Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within half a mile (1 km).

What's nearby

  • Garcia Sanabria Park - 2 min walk - 0.1 miles
  • Rambla de Santa Cruz - 2 min walk - 0.1 miles
  • Canarias Regional Military Museum - 9 min walk - 0.5 miles
  • Plaza de Espana - 13 min walk - 0.7 miles
  • La Granja Park - 7 min drive - 1.2 miles

Getting around

  • Chimisay - 11 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪La SQuina - ‬5 min walk
  • ‪Kiosko Numancia - ‬4 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk
  • ‪Kon-Tiki - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Luxurious 5-star hotel with 4 restaurants
Iberostar Heritage Grand Mencey offers its guests a full-service spa, an outdoor pool, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and 9 meeting rooms. A sauna, spa services, and a terrace are also featured at the luxury Iberostar Heritage Grand Mencey.

Smoking is allowed in designated areas at this 5-star Santa Cruz de Tenerife hotel.

  • 1 building
  • 261 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1950
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Spa Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 12 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (110 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • HDTV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned.

Property Registration Number H-38-4-0000005

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

How close is Iberostar Heritage Grand Mencey to the airport?

Iberostar Heritage Grand Mencey is 8.6 mi (24-min drive) away from the Santa Cruz de Tenerife (TFN-Tenerife North) airport, the closest popular airport to the property.

How much does it cost to stay at Iberostar Heritage Grand Mencey?

As of May 3, 2026, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on May 13, 2026 start from $184, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Iberostar Heritage Grand Mencey have an airport shuttle?

Airport shuttle services are not available at Iberostar Heritage Grand Mencey.

How close is Iberostar Heritage Grand Mencey to the beach?

This hotel is 2.3 mi (16-min drive) from Tenerife Beaches and 8.8 mi (16-min drive) from Teresitas Beach. Don't forget your sunscreen!

Does Iberostar Heritage Grand Mencey offer free breakfast?

Free breakfast isn’t offered at Iberostar Heritage Grand Mencey, but buffet breakfast is offered for a fee of between EUR 20 and 30 for adults, EUR 20 and 30 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Iberostar Heritage Grand Mencey?

No, there is no casino at this hotel.

What time is check-in at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Iberostar Heritage Grand Mencey?

Free parking is not available at this hotel.

Does Iberostar Heritage Grand Mencey have a pool?

Iberostar Heritage Grand Mencey features an outdoor pool.

Does Iberostar Heritage Grand Mencey have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a poolside location, and al fresco dining.

Does Iberostar Heritage Grand Mencey have a spa?

Pamper yourself with a day at Spa Sensations, where you can enjoy body scrubs, mani/pedis, and body wraps.

How close is Iberostar Heritage Grand Mencey to downtown Santa Cruz de Tenerife?

Iberostar Heritage Grand Mencey is 0.6 mi away from Santa Cruz de Tenerife.

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1001 reviews
Rating 8 - Good. 228 out of 1001 reviews
Rating 6 - Okay. 51 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Katherine, Woodbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this hotel and the grounds before a cruise of the Canary Islands. Room was very comfortable. Breakfast was amazing!
Stayed 3 nights in Feb 2026

10/10 Excellent

Charlies

Stayed 3 nights in Jan 2026

10/10 Excellent

S.

Liked: Cleanliness
Room was perfect. Hotel facilities are excellent.
Stayed 3 nights in Jan 2026

8/10 Good

Kelly

Stayed 2 nights in Jan 2026

8/10 Good

arled

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Ángeles

Traveled with family
Liked: Cleanliness, staff & service, amenities
Destaca por la amabilidad de sus empleados. El desayuno es excelente.
Stayed 7 nights in Jan 2026

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
Stayed 9 nights in Jan 2026

10/10 Excellent

Angelo

Stayed 4 nights in Jan 2026

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Gteat hotel, great location, beautiful stay, staff very nicevand helpful
Stayed 1 night in Jan 2026

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Stayed 7 nights in Jan 2026

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Stayed 3 nights in Jan 2026

8/10 Good

Werner

Liked: Cleanliness, staff & service, amenities
Excellent, and the staff is very very friendly and helpfull. However we have been Missing a wall hook in our room where to hang our coats. The amount of Electricity plugs are insufficient and placed at wrong spots.
Stayed 1 night in Jan 2026

10/10 Excellent

Gilberto

Stayed 8 nights in Dec 2025

10/10 Excellent

Lars

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. Beautiful hotel
Stayed 4 nights in Dec 2025

10/10 Excellent

Martin James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a lovely setting.
Stayed 5 nights in Dec 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, very convenient for the city.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful clean room and very helpful staff. Spa and treatments excellent, pool great, ccannot wait to return
Stayed 5 nights in Dec 2025

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Stayed 2 nights in Dec 2025

8/10 Good

Finn

Liked: Staff & service
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
Stayed 3 nights in Dec 2025

6/10 Okay

Sindre

Liked: Cleanliness, amenities
Very slow check out. Need to embed info retrieved from hotels.com. Had to fill my own water bottle in 5 star hotel room? Good breakfast. Nice hotel
Stayed 1 night in Dec 2025

10/10 Excellent

JOSEPH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was first class from checking in to checking out.
Stayed 3 nights in Nov 2025

10/10 Excellent

Cheryl Eileen

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff as always!
Stayed 1 night in Dec 2025

8/10 Good

JAMES

Stayed 2 nights in Nov 2025

6/10 Okay

Pia Kristine

Stayed 1 night in Nov 2025