8/10 Good
Jennifer E.
Jan 16, 2026
Liked: Cleanliness
Great location near Cruz Bay and a well-equipped property with chairs and floats. We walked to town daily. We stayed in the Drupe room, which I highly recommend for the one-bedroom layout and view. Staff were welcoming, and overall the property is lovely.Our only issue arose when we had to unexpectedly extend our stay due to international conflict that grounded flights (Venezuela). Many travelers on the island, including us, had no other lodging options. Despite never leaving the property or our room, we were told we had to book a minimum five-day extension, rather than extending day by day while waiting on flights. While this might be paradise, daily flights and airlines gouging prices were detrimental. Of the five extra nights we were required to book, we only stayed three in order to return to our children and jobs as soon as flights resumed. We requested a refund for the two unused nights. We also met another couple at the pool who had been allowed to extend their stay by just one day two days earlier, which made the policy feel inconsistently applied.After multiple emails and texts, we were issued a one-day credit to be used within the year, which was not realistic. A simple goodwill refund would have earned a five-star review and strong recommendations. Unfortunately, we left feeling taken advantage of during a stressful situation.
Jennifer E.
Stayed 7 nights in Dec 2025