" The hotel was fine. We liked the property. The people were fine. The rrestaurant stant. The wait staff were fine. The time between order and service ... " More
Uptown stay
At this Uptown hotel, you'll be within a 5-minute walk of San Sebastian River and Limelight Theatre. Ponce de Leon's Fountain of Youth Archaeological Park and Florida Heritage Museum are also within half a mile (1 km).
Business services
This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and a terrace are also provided.
Aug 15, 2023 by Arthur
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Arthur
Apr 15, 2023 by Hotel Manager
Dear Lindsey,We appreciate you choosing our property for your stay, but we are sorry to see that you have rated us with one star. We apologize for any difficulties you encountered during your time with us and would like to know more about what specifically made you unhappy so we can take appropriate measures to address the issue. At our property, guest satisfaction is our top priority, and we are committed to providing excellent service and amenities to ensure a comfortable and enjoyable stay. We regret that we fell short of meeting your expectations, and we would like to make things right. We sincerely hope that you will consider staying with us again in the future. We would love the opportunity to change your impression of our property and show you the high level of service and hospitality that we are capable of providing. Sincerely,Hotel Manager
Sep 13, 2022 by Hotel Manager
Dear Michael,Thanks for your kind words. We try to provide the best experience in town, and that seems to be a goal. We take pride in doing what's right to ensure the best possible guest experience and hope you will be able to stay with us frequently in the future. Sincerely, Hotel Manager
Aug 11, 2022 by Hotel Manager
Dear Andrew, Thank you for your stay. I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely, Hotel Manager
Jun 28, 2022 by Hotel Manager
Dear Mary Anne, Your review is very much encouraging and motivating for all the hotel staff. We are continuously making efforts in upgrading our hospitality and guest comfort.Hope to see you again soon for another fine stay. Sincerely, Hotel Manager
Oct 5, 2022 by Hotel Manager
Dear Marylou,Thank you for taking the time to share your positive experience. We are glad that you enjoyed your stay with us, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again soon.Sincerely,Hotel Manager
Jan 26, 2022 by LAKisha AGM
Thank you for staying with us and sharing your experiences. Feedback such as yours helps us to improve our services and product. I apologize about the restaurant wait times; I will review this with the team in an effort to improve the service times. I am pleased that you enjoyed your stay and I hope to see you again when you are in the St. Augustine area.
Sep 15, 2021 by Chris
Thank you for choosing the Holiday Inn St. Augustine - Historic for your stay. I'm happy you enjoyed your room and the close proximity to the attractions. I'm sorry we did not meet your expectations for the restaurant. Most area restaurants are closing a couple days a week to better serve guests due to the lack of staffing however we cannot follow the same trends. We are open 7 days a week for breakfast and dinner and have been doing the best we can to accommodate guests under the circumstances. We have been adding additional staff as possible while also building a menu that everyone will love. Please bear with us during these difficult times. Thank you for your rating..
Oct 7, 2022 by Hotel Manager
Dear Edith,It is delighting to see five-star feedback. Hopefully that you enjoyed your experience and will want to return for another visit. We hope you will recommend us to friends and family because we always dream of having the best possible guest-experience. We would love to have you back soon!Sincerely, Hotel Manager
Jun 14, 2021 by Joe GM
Thanks you
The property will be renovating from July 16 2023 to April 30 2024 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimize noise and disturbance.
Holiday Inn St. Augustine - Historic, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1660 square feet (154 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Holiday Inn St. Augustine - Historic, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star St. Augustine hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge) , Parking (limited spaces)
Holiday Inn St. Augustine - Historic, an IHG Hotel offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast daily.
Barnacle Bills - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.