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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
4-star hotel near Orchard Central, connected to a shopping center

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Popular amenities

  • Hot Tub
  • Bar
  • Room service

Explore the area

Map
277 Orchard Road, Singapore, 238858
  • Orchard Road
    ‪2 min walk‬
  • National Museum of Singapore
    ‪15 min walk‬
  • Bugis Street Shopping District
    ‪19 min walk‬
  • Singapore (SIN-Changi)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(48 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(12 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(66 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.6 out of 10
Excellent
(16 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Singapore

Heart of Singapore.With a stay at this Orchard hotel, you'll be within half a mile (1 km) of Orchard Central and 2 miles (3 km) of National Museum of Singapore. Peranakan Museum is 1.9 mi (3.1 km) away.

What's nearby

  • Orchard Central - 1 min walk - 0.0 miles
  • Orchard Road - 2 min walk - 0.1 miles
  • National Museum of Singapore - 15 min walk - 0.8 miles
  • Bugis Street Shopping District - 19 min walk - 1.0 mile
  • Marina Bay Sands Casino - 5 min drive - 2.6 miles

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • ‪Drink Drunk Donki - ‬3 min walk
  • ‪Makan, Jen - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

4-star hotel near Orchard Central, connected to a shopping center
JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Computer for guest use
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Similar properties

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Holiday Inn Singapore Orchard City Centre by IHG

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  • Kids pool
  • Parking included
  • Free WiFi
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$201 nightly
The price is $219
Aug 8 - Aug 9
Total includes taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

How close is JEN Singapore Orchardgateway by Shangri-La to the airport?

JEN Singapore Orchardgateway by Shangri-La is 10 mi (23-min drive) away from the Seletar Airport (XSP) airport, the closest popular airport to the property.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on Aug 8, 2025 start from $195.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JEN Singapore Orchardgateway by Shangri-La have an airport shuttle?

Airport shuttle services are not available at JEN Singapore Orchardgateway by Shangri-La.

How close is JEN Singapore Orchardgateway by Shangri-La to the beach?

This hotel is 4.9 mi (17-min drive) from Palawan Beach and 6 mi (21-min drive) from Siloso Beach. Don't forget your sunscreen!

Does JEN Singapore Orchardgateway by Shangri-La offer free breakfast?

Free breakfast isn’t provided at JEN Singapore Orchardgateway by Shangri-La, but buffet breakfast is offered for a fee of SGD 45.14 for adults and SGD 22.57 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at JEN Singapore Orchardgateway by Shangri-La?

No, there is no casino at this hotel, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are nearby.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

Is there free parking at JEN Singapore Orchardgateway by Shangri-La?

This hotel offers free self parking.

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

JEN Singapore Orchardgateway by Shangri-La features an outdoor pool. Guests can enjoy pool access from 6:00 AM to 10:30 PM.

Does JEN Singapore Orchardgateway by Shangri-La have a restaurant?

JEN Singapore Orchardgateway by Shangri-La is home to Makan at Jen, which features international cuisine and brunch.

Does JEN Singapore Orchardgateway by Shangri-La have a spa?

There are no spa services available at this hotel.

How close is JEN Singapore Orchardgateway by Shangri-La to downtown Singapore?

JEN Singapore Orchardgateway by Shangri-La is 1.1 mi away from Singapore.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1050 reviews
Rating 8 - Good. 274 out of 1050 reviews
Rating 6 - Okay. 63 out of 1050 reviews
Rating 4 - Poor. 21 out of 1050 reviews
Rating 2 - Terrible. 19 out of 1050 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Chenwei

room is small but elegant
Stayed 2 nights in Apr 2025

10/10 Excellent

Cesar

Liked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Ashlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location with the MRT just down stairs.
Stayed 5 nights in Apr 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars!

Amazing hotel! Amazing location! 5 stars!
Stayed 3 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Ivan

Stayed 1 night in Feb 2025

10/10 Excellent

KAREN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location! Bascially you can get all the things (food for us) you need within walking distance. Metro is like 1minute walk down to the mall and considered the fluctuating weather condition in Singapore, it is very important for our family of 4 to be able to access transport without getting wet. The rooftop pool had an amazing view and visiting other observatory becomes unesscessary because you can basically have the best view at the rooftop!
Stayed 4 nights in Apr 2025

8/10 Good

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was efficient. Nice rooms but drain in the shower was quite noisy. Great rooftop pool if you want the infinity pool experience. Drinks were a bit overpriced at the Tiki bar and no happy hour on the weekend! :-(
Stayed 3 nights in Apr 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel especially the roof top bar.
Stayed 1 night in Apr 2025

10/10 Excellent

PK

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecr for Family
Stayed 7 nights in Apr 2025

10/10 Excellent

ora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

CHRISTOPHER

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is spacious and the staff was very welcoming and friendly.
Stayed 2 nights in Apr 2025

10/10 Excellent

Patrick, Calgary

Stayed 3 nights in Apr 2025

10/10 Excellent

Joseph Ablola, Mount Prospect

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is easily accessible. It is surrounded by shopping and dining places. The staff are also friendly and helpful. One of the best value propositions if you are staying in Singapore.
Stayed 2 nights in Apr 2025

10/10 Excellent

Neville Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent. Minor issues, bed pillows were less than comfortable. We enjoyed the Club facility, again excellent but could improve with additional gluten free food and less deep foods.
Stayed 7 nights in Mar 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very good location. Rooftop pool was amazing. Only thing that let it down was the we booked a King Deluxe room for 2 adults and 2 children but there were only beds for 3 people. This room type should not be an option when booking for 4
Stayed 3 nights in Apr 2025

8/10 Good

Zhi Xuan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a staycation at this hotel, which is conveniently located next to Orchard Gateway, and near 313@Somerset and Orchard Central. The nearest MRT station is Somerset. The check-in process was smooth. The receptionist on the first floor was friendly and directed me to the 10th floor. The staff who checked me in was both professional and welcoming. However, the service during checkout was inconsistent. I was disturbed at 9 AM by room service knocking on the door, asking if I needed room service, despite having the "Do Not Disturb" sign on. It made me question if the sign was effective. The day before checkout, I inquired about a late checkout, and the receptionist confirmed I could check out at 1:30 PM. However, around 1 PM, I received a call asking if I was checking out or staying another night since the system didn’t show the late checkout. It seemed there was a communication breakdown. The room was clean, though there was an odd smell near the entrance, likely from one of the furniture pieces. The bathroom and toilet were clean, with well-stocked hygiene kits. Coffee and tea packs were available as well. There was an ice maker and vending machine near the lift lobby. I also enjoyed the pool, where lifeguards were present for safety. When the weather turned bad, they made sure we were safe. I had drinks and snacks while enjoying a great view beside the pool.
Stayed 2 nights in Apr 2025

10/10 Excellent

Bharti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, well organised breakfast, lots to choose from, in an area close to sightseeing places, good views from the room. Friendly staff! Would definitely visit again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Yin Yee

Stayed 1 night in Mar 2025

10/10 Excellent

Mark Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Pauline

Traveled with partner
Liked: Amenities
if you want a hotel in the main shopping area of Singapore this one is perfect. The pool on the top of the hotel was amazing, the prices for the drinks were quite high but you pay for the view and the ambiance. If you can book a club room it enables you to use the quiet cool lounge, have breakfast, snacks in the afternoon and a couple of hours 17:30 - 19:30 of free drinks and nibbles in the evening.The staff are all amazing and extremely helpful.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rossano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel at a very reasonable price in one of the best areas of Singapore. I highly recommend it
Stayed 3 nights in Feb 2025

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were attentive. Some of the food in the Club Lounge (eg macarons) were amazing. The rooftop pool was fun
Stayed 6 nights in Mar 2025

8/10 Good

Ja

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025