See all properties

JEN Singapore Orchardgateway by Shangri-La

4.0 star property
4-star hotel near Orchard Central, connected to a shopping center

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
Meeting facility
Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Room service

Explore the area

Map
277 Orchard Road, Singapore, 238858
  • Orchard Central
    ‪1 min walk‬
  • Orchard Road
    ‪2 min walk‬
  • National Museum of Singapore
    ‪15 min walk‬
  • Singapore (SIN-Changi)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(65 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.4 out of 10
Very good
(15 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.6 out of 10
Excellent
(16 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

You may also like

Ad
Outdoor pool, open 7:00 AM to 10:00 PM, free cabanas, sun loungers

Conrad Singapore Marina Bay

Marina Bay
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 1,002 reviews
The price is $316
$290 nightly
$316 total
Total includes taxes and fees
Jul 17 - Jul 18
Conrad Singapore Marina Bay

About the neighborhood

Singapore

Heart of Singapore.With a stay at this Orchard hotel, you'll be within half a mile (1 km) of Orchard Central and 2 miles (3 km) of National Museum of Singapore. Peranakan Museum is 1.9 mi (3.1 km) away.

What's nearby

  • Orchard Central - 1 min walk - 0.0 miles
  • Orchard Road - 2 min walk - 0.1 miles
  • National Museum of Singapore - 15 min walk - 0.8 miles
  • Bugis Street Shopping District - 19 min walk - 1.0 mile
  • Marina Bay Sands Casino - 5 min drive - 2.6 miles

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • ‪Drink Drunk Donki - ‬3 min walk
  • ‪Makan, Jen - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

4-star hotel near Orchard Central, connected to a shopping center
JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 42 sq m of conference space
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Computer for guest use
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Similar properties

Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers

Holiday Inn Singapore Orchard City Centre by IHG

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,001 reviews
$183 nightly
The price is $200
Jun 28 - Jun 29
Total includes taxes and fees
Holiday Inn Singapore Orchard City Centre by IHG

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

How close is JEN Singapore Orchardgateway by Shangri-La to the airport?

JEN Singapore Orchardgateway by Shangri-La is 10 mi (23-min drive) away from the Seletar Airport (XSP) airport, the closest popular airport to the property.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on Jun 26, 2025 start from $183.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JEN Singapore Orchardgateway by Shangri-La have an airport shuttle?

Airport shuttle services are not available at JEN Singapore Orchardgateway by Shangri-La.

How close is JEN Singapore Orchardgateway by Shangri-La to the beach?

This hotel is 4.9 mi (17-min drive) from Palawan Beach and 6 mi (21-min drive) from Siloso Beach. Don't forget your sunscreen!

Does JEN Singapore Orchardgateway by Shangri-La offer free breakfast?

Free breakfast isn’t provided at JEN Singapore Orchardgateway by Shangri-La, but buffet breakfast is offered for a fee of SGD 45.14 for adults and SGD 22.57 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at JEN Singapore Orchardgateway by Shangri-La?

No, there is no casino at this hotel, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are nearby.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

Is there free parking at JEN Singapore Orchardgateway by Shangri-La?

This hotel offers free self parking.

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

JEN Singapore Orchardgateway by Shangri-La features an outdoor pool. Guests can enjoy pool access from 6:00 AM to 10:30 PM.

Does JEN Singapore Orchardgateway by Shangri-La have a restaurant?

JEN Singapore Orchardgateway by Shangri-La is home to Makan at Jen, which features international cuisine and brunch.

Does JEN Singapore Orchardgateway by Shangri-La have a spa?

There are no spa services available at this hotel.

How close is JEN Singapore Orchardgateway by Shangri-La to downtown Singapore?

JEN Singapore Orchardgateway by Shangri-La is 1.1 mi away from Singapore.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1031 reviews
Rating 8 - Good. 269 out of 1031 reviews
Rating 6 - Okay. 64 out of 1031 reviews
Rating 4 - Poor. 21 out of 1031 reviews
Rating 2 - Terrible. 19 out of 1031 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and central. The club lounge was super.
Stayed 2 nights in Feb 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very friendly, clean and efficient
Stayed 3 nights in Mar 2025

8/10 Good

Melanie

Stayed 7 nights in Mar 2025

10/10 Excellent

Kaori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with one king-size bed, but there was also a small single bed added, so the four of us could stay comfortably. The receptionist was very kind, which was great. The place was clean everywhere. However, when I requested an extra face towel, a Chinese staff member brought me a bath towel instead. I told her that I had asked for a face towel, but she replied, “I don’t understand English, only Chinese.” But she didn’t seem rude, so it didn’t bother me.
Stayed 2 nights in Mar 2025

10/10 Excellent

Rossano

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant, very clean, great services
Stayed 1 night in Mar 2025

10/10 Excellent

Sokheang

Stayed 4 nights in Mar 2025

10/10 Excellent

THUY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Khaja Mansoor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Hyder

Stayed 1 night in Mar 2025

10/10 Excellent

Chad

Stayed 2 nights in Feb 2025

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good standard 4 star. Breakfast very good, but very busy which the team managed well. Shops galore around the brought. Subway directly below the hotel, well connected. 1-2mile walk to the centre. Nice room, clean and bright.
Stayed 3 nights in Feb 2025

6/10 Okay

davidson

Stayed 3 nights in Feb 2025

10/10 Excellent

Marlene

Stayed 2 nights in Feb 2025

10/10 Excellent

Carol

Traveled with partner
Easy access to the hotel from the MYR/Bis network. All staff really helpful with Lounge access being a real plus.
Stayed 2 nights in Mar 2025

10/10 Excellent

stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jen was very convenient and perfect location. Our room was extremely comfortable. Very clean and quiet. The pool was amazing along with all the other amenities. Would stay here again
Stayed 4 nights in Feb 2025

10/10 Excellent

Albert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
See above highlights
Stayed 3 nights in Feb 2025

10/10 Excellent

Ross

Stayed 3 nights in Feb 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

JEREMIAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located above the MRT train station that will take you anywhere in Singapore. There are a lot of shope and restaurants just on the ground floor of the hotel.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located in a large shopping district and very walkable. The rooms are nicely appointed. The breakfast buffet was the largest we experienced on our trip. They also offer a dinner buffet as well. The pool area offers a great view and was very enjoyable, with nice loungers and areas to relax. We would definitely return if coming to Singapore in the future!

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was satisfactory
Stayed 2 nights in Jan 2025

10/10 Excellent

Rossel Garcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, quiet boutique hotel. We were allowed to checkin early since the room is already available. Marina Bay Sands view is a plus. Staff are friendly and courteous, excellent breakfast selections, very convenient to travel within the city either via grab or mrt (somerset station) and just right beside the Orchardgateway mall, so lots of dinning and shopping options. Will stay here again if ever we wiil come back to Singapore and will recommend to relatives and friends.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

2/10 Terrible

Maria

Stayed 1 night in Feb 2025