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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
4-star hotel near Orchard Central, connected to a shopping center

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board
City view
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
277 Orchard Road, Singapore, 238858
  • Place, Orchard Central
    ‪1 min walk‬
  • Place, Orchard Road
    ‪2 min walk‬
  • Place, National Museum of Singapore
    ‪15 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Club Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(72 reviews)
  • City view
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(66 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)
  • City view
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

9.0 out of 10
Wonderful
(23 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior king Room

  • Sleeps 2

View all photos for Deluxe twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe twin Room

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View twin Room

  • Sleeps 2

View all photos for Superior City View king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View king Room

  • Sleeps 2

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

  • Sleeps 2

View all photos for Club King Room

In-room safe, desk, blackout drapes, iron/ironing board

Club King Room

  • Sleeps 2

View all photos for Club Panorama twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama twin Room

  • Sleeps 2

View all photos for Club Panorama king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama king Room

  • Sleeps 3

View all photos for Superior Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room

  • Sleeps 3

View all photos for Superior City View Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View Room

  • Sleeps 2

View all photos for Club Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Room

  • Sleeps 2

View all photos for Club Panorama Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama Room

  • Sleeps 2

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Exterior

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About the neighborhood

Singapore

Heart of Singapore.With a stay at this Orchard hotel, you'll be within half a mile (1 km) of Orchard Central and 2 miles (3 km) of National Museum of Singapore. Peranakan Museum is 1.9 mi (3.1 km) away.

What's nearby

  • Orchard Central - 1 min walk - 0.1 miles
  • Orchard Road - 2 min walk - 0.1 miles
  • ION Orchard - 10 min walk - 0.6 miles
  • Robertson Quay - 12 min walk - 0.7 miles
  • National Museum of Singapore - 15 min walk - 0.8 miles

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Guzman y Gomez - ‬2 min walk
  • ‪Tsuta - ‬3 min walk
  • ‪Saizeriya Ristorante E Caffe - ‬1 min walk
  • ‪Kanshoku Ramen Bar - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

4-star hotel near Orchard Central, connected to a shopping center
JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis.

This 4-star Singapore hotel is smoke free.

  • 499 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Kids pool
  • Parking included
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Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

How close is JEN Singapore Orchardgateway by Shangri-La to the airport?

JEN Singapore Orchardgateway by Shangri-La is 10 mi (23-min drive) away from the Seletar Airport (XSP) airport, the closest popular airport to the property.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of Feb 15, 2026, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on Mar 6, 2026 start from $197.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JEN Singapore Orchardgateway by Shangri-La have an airport shuttle?

Airport shuttle services are not available at JEN Singapore Orchardgateway by Shangri-La.

How close is JEN Singapore Orchardgateway by Shangri-La to the beach?

This hotel is 4.9 mi (17-min drive) from Palawan Beach and 5.5 mi (20-min drive) from Tanjong Beach. Don't forget your sunscreen!

Does JEN Singapore Orchardgateway by Shangri-La offer free breakfast?

Free breakfast isn’t provided at JEN Singapore Orchardgateway by Shangri-La, but buffet breakfast is offered for a fee of SGD 45.14 for adults and SGD 22.57 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at JEN Singapore Orchardgateway by Shangri-La?

No, there is no casino at this hotel, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are nearby.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

Is there free parking at JEN Singapore Orchardgateway by Shangri-La?

This hotel offers free self parking.

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

JEN Singapore Orchardgateway by Shangri-La features an outdoor pool. Guests can enjoy pool access from 6:00 AM to 10:30 PM.

Does JEN Singapore Orchardgateway by Shangri-La have a restaurant?

JEN Singapore Orchardgateway by Shangri-La is home to Makan at Jen, which features international cuisine and brunch.

Does JEN Singapore Orchardgateway by Shangri-La have a spa?

There are no spa services available at this hotel.

How close is JEN Singapore Orchardgateway by Shangri-La to downtown Singapore?

JEN Singapore Orchardgateway by Shangri-La is 1.1 mi away from Singapore.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 775 out of 1143 reviews
Rating 8 - Good. 280 out of 1143 reviews
Rating 6 - Okay. 59 out of 1143 reviews
Rating 4 - Poor. 14 out of 1143 reviews
Rating 2 - Terrible. 15 out of 1143 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Hai-Ping

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staffs at check in was very courteous. The room was clean and bed was comfortable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ka Hoo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great and the staff is super friendly
Stayed 4 nights in Nov 2025

10/10 Excellent

adrian

Liked: Cleanliness, amenities, property conditions & facilities
Slick service, great breakfast and well located
Stayed 3 nights in Nov 2025

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was incredible, We arrived late and had a nice easy check in. Mentioned that we had an early flight the next day so they had a packed breakfast for us to take with us in the cab along with a coffee! Amazing experience! Thank you.
Stayed 1 night in Nov 2025

10/10 Excellent

Aayesha Anil

Liked: Cleanliness, staff & service, amenities
Nice sturdy bed and views
Stayed 4 nights in Nov 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Great comfortable bed, great location, great pool area and fantastic staff! Couldn’t fault this hotel! Absolutely amazing!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Gordon James, Glasgow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent, centrally located hotel that is a great advert for Singapore
Views from the rooftop pool
Stayed 5 nights in Nov 2025

8/10 Good

Sum Yee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is good. Staff is professional.
Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. Always our stop over to Europe. Recommend it to everyone. The pool is a highlight. Thank you. We will continue to return. Jason Speedy
Stayed 2 nights in Oct 2025

8/10 Good

Yasir

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amenities
Stayed 4 nights in Oct 2025

10/10 Excellent

Zora

Stayed 1 night in Oct 2025

10/10 Excellent

Ai

Liked: Cleanliness, staff & service, amenities
All staffs are very friendly.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tan

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great location, great breakfasts
Stayed 7 nights in Oct 2025

10/10 Excellent

Lisa Kommel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic! Buffets breakie was great, the staff at front desk always helpful, the maid service was great! We had the same person every day and she was amazing!! The pool was great but could use a few more loungers as people stayed in theirs all day and others had to sit on other non lounging options but the view was fabulous!
Stayed 6 nights in Oct 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, modern and well-appointed. The hotel is in a great location for shopping on Orchard Road, and the MRT (Subway) entrance is conveniently located right next to the hotel entrance. Very convenient and easy way to travel anywhere in Singapore. The rooftop bar and pool is great t relacx after a days sight seeing.
Stayed 2 nights in Nov 2025

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room tiny compared to the picture advertised and price charged at the hotel reception also higher than advertised on hotels.com
Stayed 1 night in Nov 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff was very friendly and helpful.
Stayed 3 nights in Nov 2025

6/10 Okay

Vj

Liked: Cleanliness
Disliked: Staff & service
Did not highlight enough where facilities are located during check-in
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and was a really good room
Stayed 1 night in Oct 2025

10/10 Excellent

Jayson

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great, especially Shirley in the restaurant, she was extremely helpful and friendly.
Stayed 7 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Spotless room, comfortable bed and great location for getting around Singapore!
Stayed 3 nights in Oct 2025

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for transport and food options. Rooftop was the highlight. Staff were extremely helpful. Breakfast was absolutely amazing, so much variety and it tasted amazing.
Stayed 4 nights in Oct 2025

10/10 Excellent

mana

Stayed 2 nights in Oct 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, well-designed rooms and a rooftop pool with a view.
Stayed 3 nights in Oct 2025

10/10 Excellent

Aaron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location especially if catching the MRT/ public transport. Great rooms and love the vibe of the hotel. Clean, the AC did smell abit musty if set to a mid temperature, only at 16 did it not smell. Otherwise great place!
Stayed 1 night in Oct 2025