8/10 Good
Zhi Xuan
Traveled with family and small children
Apr 6, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a staycation at this hotel, which is conveniently located next to Orchard Gateway, and near 313@Somerset and Orchard Central. The nearest MRT station is Somerset.
The check-in process was smooth. The receptionist on the first floor was friendly and directed me to the 10th floor. The staff who checked me in was both professional and welcoming.
However, the service during checkout was inconsistent. I was disturbed at 9 AM by room service knocking on the door, asking if I needed room service, despite having the "Do Not Disturb" sign on. It made me question if the sign was effective.
The day before checkout, I inquired about a late checkout, and the receptionist confirmed I could check out at 1:30 PM. However, around 1 PM, I received a call asking if I was checking out or staying another night since the system didn’t show the late checkout. It seemed there was a communication breakdown.
The room was clean, though there was an odd smell near the entrance, likely from one of the furniture pieces. The bathroom and toilet were clean, with well-stocked hygiene kits. Coffee and tea packs were available as well. There was an ice maker and vending machine near the lift lobby.
I also enjoyed the pool, where lifeguards were present for safety. When the weather turned bad, they made sure we were safe. I had drinks and snacks while enjoying a great view beside the pool.
Zhi Xuan
Stayed 2 nights in Apr 2025