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"The Grand Hotel was a pleasant surprise. I thought the rooms were older but the fact that it was clean the staff was courteous and the breakfast was
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Your stay at this Sunnyvale West hotel places you within 2 miles (3 km) of Historic Murphy Avenue and Sunnyvale Heritage Park Museum. Golfland USA and El Camino Hospital are also within 3 miles (5 km).
Free perks
This hotel features a restaurant, an outdoor pool, and a bar/lounge. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking. A business center, a terrace, and a garden are also on offer.
The Grand Hotel ratings based on 10 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for The Grand Hotel
Everyone (8)Couples (1)Family (1)
5 out of 5
The Grand Hotel was a pleasant surprise. I thought the rooms were older but the fact that it was clean the staff was courteous and the breakfast was a little basic overall I would recommend the hotel to friends and family. I would gladly enjoy staying there again
Posted by meg erin on Apr 18, 2024
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2 out of 5
Posted by Benjamin on Sep 4, 2023
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Comment from Hotel Management
Sep 26, 2023
by Area Hotel General Manager
Dear Benjamin,Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Kind regards, Claudio Bono Area Hotel General Manager
5 out of 5
Posted by SYDNEY, from AUSTIN on Jul 4, 2023
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Comment from Hotel Management
Jul 26, 2023
by Area Hotel General Manager
Dear Sydney, Thank you for taking the time to share such wonderful feedback about your stay at The Grand Hotel. We are delighted you enjoyed every aspect of your visit to our boutique hotel! We would love to be your home away from home whenever you come back to Sunnyvale. We hope you are already planning a return trip for another great visit!Kind regards, Claudio Bono Area Hotel General Manager
5 out of 5
Posted by Carol on May 13, 2023
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Comment from Hotel Management
Jun 2, 2023
by General Manager
Dear Carol, Thank you for taking the time to share such a perfect rating about your stay at The Grand Hotel. We are delighted you enjoyed every aspect of your visit to our boutique hotel. It was a pleasure hosting you, and we hope you are already planning a return trip for another great visit to Sunnyvale!Kind regards, Claudio Bono Area Hotel General Manager
5 out of 5
Posted by Virginia on Dec 27, 2022
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Comment from Hotel Management
Mar 27, 2023
by General Manager
Dear Virginia, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are glad you enjoyed your stay. It was our pleasure to host you at The Grand Hotel; we look forward to seeing you again soon. Kind regards, Claudio Bono, Area Hotel General Manager
1 out of 5
This is my second time staying at this hotel with hopes that I will have a more pleasant experience than the first time. Yhe first experience was disappointing because of dirty linen and extreme noise on the fourth floor. I gave it a second chance by staying one night which is tonight. The base of the shower was covered in scum and the room is dusty. The bathtub stopper is broken and there was no soap and lotion in the bathroom. Also, the towel and toilet paper supply was extremely low. I will not be staying at the Grand Hotel again.
Posted by Kathy on Dec 1, 2022
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Comment from Hotel Management
Dec 2, 2022
by Area Hotel General Manager
Dear Kathy,Thank you for taking the time to post a review of your visit and choosing us once again. We apologize you experienced some housekeeping issues during your stay. This does not meet our standards; therefore, we are very disappointed that this was your experience. We have addressed this with our team. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Kind regards, Claudio Bono Area Hotel General Manager
5 out of 5
Posted by Hamid on Nov 1, 2022
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Comment from Hotel Management
Feb 19, 2023
by Area Hotel General Manager
Dear Hamid,Thank you so much for the perfect rating of your time at The Grand Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Kind regards, Claudio Bono Area Hotel General Manager
4 out of 5
New & Nice
Posted by John on Apr 19, 2022
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Comment from Hotel Management
Apr 25, 2022
by Area Hotel General Manager
John, thank you for choosing The Grand Hotel and for the generous rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Kind regards,
Claudio Bono,
Area Hotel General Manager
5 out of 5
Posted by Virginia on Feb 8, 2022
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4 out of 5
Posted by a verified traveler on Jun 20, 2021
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Comment from Hotel Management
Jun 30, 2021
by General Manager
We are glad you enjoyed your time at The Grand Hotel. Thank you for your wonderful rating, and we look forward to your next visit.
Kind regards,
Claudio Bono
General Manager
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
Full-service spa
Spa tub
Property Features
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite business center. An outdoor pool, a terrace, and tour/ticket assistance are also featured at The Grand Hotel. Self parking is free. This 3.5-star Sunnyvale hotel is smoke free.
104 guestrooms or units
Continental breakfast (free)
Poolside lounge chairs
Business facilities
Conference space
Dry cleaning
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Garden
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Internet
Available in all rooms:
Free WiFi
, High-speed internet access
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Sunnyvale Station (2.3 km / 1.4 mi)
Parking: Free self parking
Room Amenities
The Grand Hotel offers 104 air-conditioned accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathrobes and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
Minibar
In-room dining (limited hours)
Television
Coffee maker
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer available
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Wheelchair accessible
Toothbrush and toothpaste available
Food & Drink
Guests are served free continental breakfast daily from 7:00 AM to 10:30 AM.
The Grand Hotel has a restaurant on site.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Wheelchair accessible parking
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at midnight
Special check-in instructions:
An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets: USD 35.00 per pet, per night
Only dogs are allowed
Maximum 1 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Car not required
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Gap period enforced between guest stays - 24 hours
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 200.00 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 35.00 per pet, per night
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Hotel Sunnyvale
Grand Sunnyvale
The Grand Hotel Hotel
The Grand Hotel Sunnyvale
The Grand Hotel Hotel Sunnyvale
You should know
Pool access available from 9:00 AM to 8:00 PM.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
The Grand Hotel is 12 mi (20-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.
Airport shuttle services are not available at The Grand Hotel.
The Grand Hotel offers free continental breakfast every day from 7:00 AM to 10:30 AM.
No, there is no casino at this hotel.
Check-in start time: 4:00 PM; Check-in end time: midnight.
This hotel offers free self parking.
The Grand Hotel features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 8:00 PM.
Yes, there is a restaurant on site.
There are no spa services available at this hotel.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
