87% Based on 1834 reviews TripAdvisor Traveler Rating 4.5 out of 5

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Hotel Description

A family-friendly stay in the heart of Santo Domingo awaits you at Sheraton Santo Domingo Hotel. You'll be 1.9 km (1.2 mi) from National Palace and 2.1 km (1.3 mi) from Cathedral of Santo Domingo. Highlights at this hotel include a casino, a restaurant, and an outdoor swimming pool.

You can enjoy plasma TVs with cable channels, and all 245 rooms feature WiFi, coffee/tea makers, and free bottled water. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and down comforters welcome you to a good night's rest, and other nice touches include free toiletries. Safes, hair dryers, and phones are also available.

The restaurant, Cafe Casabe Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the health club, sauna, kids' swimming pool, and pool loungers. 5355 square feet (497 square meters) of event facilities include 13 meeting rooms and a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6 AM and 11 AM. There's also the convenience of free valet parking.

This 4-star Gascue hotel is 2.2 km (1.3 mi) from Parque Colon and 2.7 km (1.7 mi) from Alcazar de Colon.

Traditional Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$105 per night

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Floor, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Balcony, Ocean View (Sheraton Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Balcony, Ocean View (Sheraton Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend out of 1834 reviews

Excellent 1431
Good 315
Average 58
Poor 15
Terrible 16
Value <span>4.5</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>4.5</span> out of 5
Service <span>5.0</span> out of 5

Property Features

Sheraton Santo Domingo Hotel offers its guests an outdoor pool, a children's pool, a health club, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 5355 square feet (497 square meters) and includes a conference center. A casino, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Sheraton Santo Domingo Hotel. Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 245 guestrooms or units
  • 11 levels
  • 5355 sq ft of conference space
  • 497 sq m of conference space
  • Casino
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Santo Domingo (SDQ-Las Americas Intl.) (28.8 km / 17.9 mi)
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Sheraton Santo Domingo Hotel offers 245 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch plasma televisions come with cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Santo Domingo hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Cafe Casabe Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

24-hour room service is available.

Spa Services

  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 30 lb
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per night (rates may vary)
  • Early check-in fee: USD 50
  • Late check-out fee: USD 50
  • Refrigerator fee: USD 25.60 per night
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Magna 365
  • Hotel Magna 365 Santo Domingo
  • Magna 365
  • Magna 365 Hotel
  • Magna 365 Santo Domingo
  • Sheraton Santo Domingo Hotel
  • Sheraton Santo Domingo

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.