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4.2 out of 5

"Everything was perfect for me specially for what I needed to do " More

By a verified traveler on Mon 03 Feb 2020

Hotel Description

4-star hotel near Parque Colon, connected to a shopping center

Seaside stay

Your stay at this Gascue hotel places you within 3 miles (5 km) of Parque Colon and Sambil Santo Domingo. El Obelisco Macho and Hostos Park are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a health club, and a restaurant. Traveling on business? Take advantage of the 13 conference rooms, business center, and airport shuttle. Enjoy the sauna and perks like free valet parking and free WiFi.

WiFi, refrigerators

The 245 soundproofed guestrooms offer WiFi and 24-hour room service. Other amenities include refrigerators, minibars, and plasma TVs with cable channels.

Club Suite, 1 Bedroom, Non Smoking, View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Suite, 1 Bedroom, Non Smoking, Oceanfront

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sheraton Santo Domingo Hotel ratings based on 14 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Santo Domingo Hotel

Everyone (9) Couples (1) Family (4)
5 out of 5
Everything was perfect for me specially for what I needed to do

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 3, 2020 by Guest Relations Manager

Dear Guest, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that each interaction is personalized and memorable. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

5 out of 5
Staff very friendly. Attended by Yasmin at check in , she was very informative and made the check in process very pleasant. The room clean and comfortable. Great stay, thank you to the staff.

Posted by on Nov 15, 2019

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Comment from Hotel Management

Nov 15, 2019 by Guest Relations Manager

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

5 out of 5
Excellent service, excellent facilities, excellent food. My room was clean, well appointed, and very comfortable. It was my oasis from the chaos of Santo Domingo. The ocean view room was very nice and worth the extra cost. Well stocked mini bar, (rather pricey). Breakfast buffet is $20 per person extra, but, is worth every penny. The Sheraton Club upgrade $35/day/person is a little high, but, does come with excellent benefits including breakfast buffet in Cafe Casabe or Continental breakfast in Club on 10th floor and hors d’ oeuvres and drinks complimentary from 5-8pm every night. There are also other benefits as well, coffee delivery to your room, laundry service, etc. Overall I highly recommend the Sheraton Santo Domingo for your stay in the Dominican Republic. The staff at the Sheraton are very very friendly and determined to give great service. Uber is prevalent in the city and very inexpensive and very prompt. Enjoy your stay in this beautiful country.

Posted by , from Muskogee Ok on Sep 8, 2019

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Comment from Hotel Management

Sep 9, 2019 by Guest Relations Manager

Dear James, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

5 out of 5
Everything it.s great orpperty. the staff execelnt all personal the food execelent

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 23, 2019 by Guest Relations Manager

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

4 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 8, 2019 by Guest Relations Manager

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

5 out of 5
Sheraton Hotel is well located in Santo Domingo.Staff is very friendly and Buffet breakfast is great, a little bit expensive.Bathrooms are not spacious enough.

Posted by on May 28, 2019

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Comment from Hotel Management

May 28, 2019 by Guest Relations Manager

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

1 out of 5
Just the lobby, and the front entrance of the hotel

Posted by on Mar 27, 2019

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Comment from Hotel Management

Mar 28, 2019 by Guest Relations Manager

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

4 out of 5
Wish the jacuzzi was actually hot. The "24-hour cafe" was NOT open 24 hours. Shower only had hot water.

Posted by on Mar 17, 2019

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Comment from Hotel Management

Mar 23, 2019 by Guest Relations Manager

Dear Guest, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for any inconvenient we may have caused you. We work hard to deliver memorable experiences to guests and it is apparent that in this case we fell short. We would be very grateful if you could give us a second chance to earn back your trust and deliver our signature service, we assure you won't be disappointed. Thanks again for sharing your feedback, this will help us improve our guest experience. Sincerely,

4 out of 5
The staff was very friendly and helpful. The room was a little musty smelling. The prices in the hotel are outrageous very expensive to eat at the hotel! 25 to 30$ per meal per person.

Posted by on Feb 14, 2019

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Comment from Hotel Management

Feb 14, 2019 by Guest Relations Manager

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. Please accept our apologies for any inconvenient we may have caused you, we have shared your comments with the appropriate hotel team to ensure this is an isolated case that is being corrected moving forward. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

5 out of 5
Perfect what else can I say. The staff was friendly, helpful, clean and attentive. Everything was modern and nice. The only thing I would do is add U. S. Sports on the TV.

Posted by on Jan 20, 2019

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Comment from Hotel Management

Jan 22, 2019 by Guest Relations Manager

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

Property Features

Sheraton Santo Domingo Hotel offers its guests an outdoor pool, a health club, and a sauna. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 5355 square feet (497 square meters) and includes a conference center. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Sheraton Santo Domingo Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. This 4-star Santo Domingo hotel is smoke free.

  • 1 building
  • 245 guestrooms or units
  • 11 levels
  • 5355 sq ft of conference space
  • 497 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Las Americas Intl. Airport (SDQ) (28.8 km / 17.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Sheraton Santo Domingo Hotel offers 245 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch plasma televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Cafe Casabe Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 30 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per night (rates may vary)
  • Airport shuttle fee: USD 45 per vehicle (one way)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Refrigerator fee: USD 25.60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Magna 365
  • Hotel Magna 365 Santo Domingo
  • Magna 365
  • Magna 365 Hotel
  • Magna 365 Santo Domingo
  • Sheraton Santo Domingo Hotel
  • Sheraton Santo Domingo
  • Sheraton Santo Domingo
  • Sheraton Santo Domingo Hotel Hotel
  • Sheraton Santo Domingo Hotel Santo Domingo
  • Sheraton Santo Domingo Hotel Hotel Santo Domingo

You should know

  • Sheraton Santo Domingo Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.