Best Western Plus Santa Marta Hotel

3.5 star property
3.5-star hotel near Rodadero Beach
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Photo gallery for Best Western Plus Santa Marta Hotel

Poolside bar
Lobby
Free daily buffet breakfast
Terrace/patio
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Pool
  • Room service
  • Parking included

Explore the area

View in a map
Calle 24 No 3-65, Santa Marta, 470004
  • Parque de los Novios
    ‪5 min walk‬
  • Marina Santa Marta
    ‪6 min walk‬
  • Santa Marta Cathedral
    ‪8 min walk‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪18 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (Living Room)

9.4 out of 10
Exceptional
(8 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room Standard

  • 290 sq ft
  • Sleeps 3

Room Standard

  • 290 sq ft
  • Sleeps 3

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About the neighborhood

Santa Marta

Oceanside stay.Within a 10-minute walk of this Los Cocos hotel, you'll find Parque de los Novios and Santa Marta Bay. Old San Juan de Dios Hospital Museum and Marina Santa Marta are also within half a mile (1 km).

What's nearby

  • Parque de los Novios - 5 min walk - 0.3 miles
  • Marina Santa Marta - 6 min walk - 0.4 miles
  • Santa Marta Beach - 6 min walk - 0.4 miles
  • Santa Marta Cathedral - 8 min walk - 0.4 miles
  • Rodadero Beach - 7 min drive - 3.4 miles

Getting around

  • Santa Marta (SMR-Simon Bolivar) - 28 min drive

Restaurants

  • ‪Casa Marina Vivolo Café - ‬6 min walk
  • ‪OUZO - ‬5 min walk
  • ‪Juancho Cevicheria - ‬6 min walk
  • ‪BeerTown - ‬7 min walk
  • ‪Elena Heladeria & Cafe - ‬6 min walk

About this property

Best Western Plus Santa Marta Hotel

3.5-star hotel near Rodadero Beach
Best Western Plus Santa Marta Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business center on site. Event space at this hotel measures 409 square feet (38 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Best Western Plus Santa Marta Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Santa Marta hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 15 levels
  • 409 sq ft of conference space
  • 38 sq m of conference space
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Best Western Plus Santa Marta Hotel offers 126 accommodations with minibars and espresso makers. 42-inch LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Santa Marta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Tile flooring in room

Room amenities

Entertainment

  • 42-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for COP 60000.0 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: COP 60000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Best Western Plus Santa Marta
Best Western Plus Santa Marta
Best Western Plus Santa Marta Hotel Hotel
Best Western Plus Santa Marta Hotel Santa Marta
Best Western Plus Santa Marta Hotel Hotel Santa Marta

Frequently asked questions

How close is Best Western Plus Santa Marta Hotel to the airport?

Best Western Plus Santa Marta Hotel is 9.8 mi (28-min drive) away from the Santa Marta (SMR-Simon Bolivar) airport, the closest popular airport to the property.

Does Best Western Plus Santa Marta Hotel have an airport shuttle?

Best Western Plus Santa Marta Hotel offers an airport shuttle 24 hours a day, on request, for a charge of COP 60000 per vehicle, one-way.

How close is Best Western Plus Santa Marta Hotel to the beach?

This hotel is a short 8-minute walk from Santa Marta Beach and 3.2 mi (12-min drive) from Rodadero Beach. Don't forget your sunscreen!

Does Best Western Plus Santa Marta Hotel offer free breakfast?

Best Western Plus Santa Marta Hotel offers free buffet breakfast every day from 6:00 AM to 10:00 AM.

Is there a casino at Best Western Plus Santa Marta Hotel?

No, there is no casino at this hotel.

What time is check-in at Best Western Plus Santa Marta Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Best Western Plus Santa Marta Hotel?

This hotel offers free self parking.

Does Best Western Plus Santa Marta Hotel have a pool?

Best Western Plus Santa Marta Hotel features an outdoor pool.

Does Best Western Plus Santa Marta Hotel have a restaurant?

Best Western Plus Santa Marta Hotel is home to Blue Ribbon, which features international cuisine.

Does Best Western Plus Santa Marta Hotel have a spa?

This hotel doesn't have a spa, but it does offer mani/pedis.

How close is Best Western Plus Santa Marta Hotel to downtown Santa Marta?

Best Western Plus Santa Marta Hotel is 0.2 mi away from Comuna 2.

Best Western Plus Santa Marta Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 388 out of 627 reviews
Rating 8 - Good. 164 out of 627 reviews
Rating 6 - Okay. 43 out of 627 reviews
Rating 4 - Poor. 14 out of 627 reviews
Rating 2 - Terrible. 18 out of 627 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

JAMES, NEDERLAND

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We were charged 800mil cop, $200usd for laundering services on about 15 kg of clothes washed and dried. What a rip off. The clothes were supposed to be ironed but they were not, 200 dollars to wash and dry a bag of clothes is outrageous. We have had better experience at near by hotels and will not be staying here again.
Stayed 3 nights in Jul 2025

6/10 Okay

Dennis

Liked: Property conditions & facilities
Disliked: Cleanliness
Pretty basic room Average breakfast nothing stands out just the bare basics
Stayed 3 nights in Jun 2025

10/10 Excellent

Daniel Edward

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, good food, immaculately, clean, and well located
Stayed 1 night in Jun 2025

10/10 Excellent

Raul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay all around, good staff.
Stayed 3 nights in May 2025

10/10 Excellent

Rosa Stella

Excelente servicio
Stayed 1 night in May 2025

8/10 Good

Daniel

Stayed 1 night in May 2025

10/10 Excellent

Ofer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is great, has eveything you need. The breakfast is very good. Near the historic city where there are plenty os restaurants. The staff were very kind.
Stayed 1 night in May 2025

8/10 Good

Jose

Stayed 2 nights in May 2025

10/10 Excellent

Laura Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Chris

Stayed 4 nights in May 2025

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Amazing

The hotel and staff where amazing the staff couldn’t do enough for you the food in the hotel was great and the cocktails where to die for
Stayed 4 nights in May 2025

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodidad, limpieza y servicio, todo en uno.
Stayed 3 nights in Apr 2025

10/10 Excellent

Salvador

Stayed 1 night in May 2025

10/10 Excellent

Fernando

Stayed 4 nights in Apr 2025

10/10 Excellent

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing, Restaurant, & Cleanliness, attention to detail outstanding! Property needs attention..only behind building unit, detracts from view of Santa Marta due to homeless & trash created.
Stayed 7 nights in Apr 2025

6/10 Okay

Andres

Traveled with family
Fue una gran decepción, el sentir que el servicio al cliente fue demasiado deficiente, las meseras que atendían en el comedor, con mucha falta de cortesía y profesionalismo, atendían de mala gana, no todo el personal, pero sí, la gran mayoría, la comida tenía mucho condimento cómo sería de bueno que tuvieran Menos cantidad pero más calidad, los precios muy altos, que no invitaban a quedarse en el hotel, sino todo lo contrario, creo que he viajado por el mundo para darme cuenta cuando la relación costo calidad vale o no vale la pena y en este caso no lo fue.
Stayed 3 nights in Apr 2025

10/10 Excellent

Oscar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel en Santa Marta calidad precio
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Mar 2025

10/10 Excellent

Wilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay love it, personnel that work at hotel lovely set of people.
Stayed 13 nights in Mar 2025

10/10 Excellent

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooftop pool and bar. Beautiful view of the mountains. Although the pool didn’t open until 9am there was a lovely area to bask in the sun before that time. Paula at reception was excellent. Very helpful and her English was great. Short walk to 19th street where all the restaurants are. The hotel is in excellent condition and I would love to stay here again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Selenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, walkable to the center of the city bus station in front. Clean
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeremy

Stayed 3 nights in Feb 2025

10/10 Excellent

Robinson

Stayed 4 nights in Feb 2025

10/10 Excellent

Pri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like our stay, it’s a couple minutes of walk from the marina. We loved it. Felt safe too.
Stayed 3 nights in Feb 2025