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"Room was freezing cold. They said “There in I’m warm weather, so the heats off!!” Shower was cold also!! " More

By a verified traveler on Tue 30 Jun 2020

Hotel Description

3.5-star Mediterranean hotel near Segerstrom Center for the Arts

Near the airport

You'll find Segerstrom Center for the Arts and Santa Ana Zoo within 3 miles (5 km) of this Santa Ana hotel. South Coast Plaza and The Observatory are also within 6 miles (10 km).

Free shuttle, breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, laundry service, and free airport shuttle. Enjoy the fitness center and free daily breakfast.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 301 guestrooms also offer WiFi and TVs with cable channels. Other amenities include wired Internet, refrigerators, and microwaves.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Patio

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Santa Ana Orange County Airport ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Santa Ana Orange County Airport

Everyone (8) Couples (2) Family (12)
3 out of 5
Room was freezing cold. They said “There in I’m warm weather, so the heats off!!” Shower was cold also!!

Posted by , from Santa Ana on Jun 30, 2020

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3 out of 5
What i didnt like was $ 22.00 parking fee which should be free or include

Posted by on Feb 3, 2020

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5 out of 5

Posted by on Feb 2, 2020

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5 out of 5

Posted by on Jan 31, 2020

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5 out of 5
The handicap room was the best we have ever stayed at.

Posted by on Nov 26, 2019

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5 out of 5
staff was super and very attentive/ parking is a scene and a total issue at $22 per

Posted by on Nov 13, 2019

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1 out of 5
The property was dirty there was paint falling off the walls there was rust in the bathtubs the refrigerator was not bolted in and fill out and almost broke my foot I almost fell out of the broken chair and hit my head on the back of the countertop there was no ironing board no towels it was horrible I had to transfer to six different rooms before they found a room that was semi-acceptable .. Requesting a refund

Posted by on Sep 28, 2019

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4 out of 5
The property is great but we weren't informed at time of booking that there is a mandatory parking fee. We're on a motorbike, we are required to pay a parking fee? There are many hotels nearby and they have free parking

Posted by on Sep 22, 2019

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4 out of 5
Bathroom very small and no towel racks available. Heating and Cooling system is in "neutral" per in room sign when outside temperature is between 55 and 70 - only control in the room is to turn fan off or on. Staff was courteous and professional, common areas very nice, breakfasts very good.

Posted by on Sep 13, 2019

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5 out of 5

Posted by on Aug 27, 2019

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About the Embassy Suites by Hilton Santa Ana Orange County Airport

Location 1325 East Dyer Road, Santa Ana, CA 92705

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Embassy Suites by Hilton Santa Ana Orange County Airport offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi and wired Internet for a fee. You'll find a business center on site. Event space at this hotel measures 8000 square feet (743 square meters) and includes a conference center. The business-friendly Embassy Suites by Hilton Santa Ana Orange County Airport also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available on request). Limited parking is available for a fee and is offered on a first-come, first-served basis. This Mediterranean Santa Ana hotel is smoke free.

  • 1 building
  • 301 guestrooms or units
  • 10 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1985
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: John Wayne Airport (SNA) (4.7 km / 2.9 mi)
  • Train station: Tustin Station (6.3 km / 3.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Santa Ana Orange County Airport offers 301 accommodations with safes and complimentary newspapers. Accommodations have separate living rooms and include sofa beds and desks. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Televisions come with premium cable channels and pay movies. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast daily. The hotel hosts a free manager's reception daily.

Refinery Restaurant - This restaurant specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Refinery Lounge - Onsite lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Rafting nearby
  • Water skiing nearby
  • Parasailing nearby
  • Segway rental/tour nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 6.7 (rates may vary)
  • Fee for in-room wired Internet: USD 6.7 (rates may vary)
  • Fee for wireless Internet in public areas: USD 6.7 (rates may vary)
  • Fee for wired Internet in public areas: USD 6.7 (rates may vary)
  • Self parking fee: USD 22 per night
  • Valet parking fee: USD 26 per night (in/out privileges)
  • Late check-out fee: USD 99 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Orange
  • Embassy Suites Orange Hotel Santa Ana County Airport North
  • Embassy Suites Santa Ana Orange County Airport North
  • Embassy Suites Hilton Santa Ana Orange County Airport Hotel
  • Embassy Suites Hilton Orange County Airport Hotel
  • Embassy Suites Hilton Santa Ana Orange County Airport
  • Embassy Suites Hilton Orange County Airport
  • Embassy Suites By Hilton Santa Ana Orange County Airport CA
  • Santa Ana Embassy Suites
  • Embassy Suites by Hilton Santa Ana Orange County Airport Hotel

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Embassy Suites by Hilton Santa Ana Orange County Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.