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Hotel Description

3-star adults-only hotel near Port of San Juan

Condado stay

At this Condado hotel, you'll be steps from Casino del Mar at La Concha Resort and within a 15-minute walk of Condado Beach. Pan American Pier and Puerto Rico Convention Center are also within 2 miles (3 km).

Renovated in 2020

An outdoor pool is featured at this hotel, along with free WiFi in public areas and a terrace. Business travelers can take advantage of the business center. Express check-out, luggage storage, and concierge services are also on offer.

Standard Twin Room, 2 Twin Beds (Fresh)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$285* Per night/room Apr 2 - Apr 3

Room, 1 King Bed (Intimate)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Double Room, 2 Queen Beds (Tropical)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Room, 1 Queen Bed (Modern)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, 1 Queen Bed (Tropical)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, 2 Queen Beds (Vibrant)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Ivy Hotel San Juan - Adults Only ratings based on 2 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for The Ivy Hotel San Juan - Adults Only

Couples (1)
1 out of 5
Was very VERY RUDE AND WOULDNT GIVE US A ROOM

Posted by on Nov 1, 2022

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Comment from Hotel Management

Nov 6, 2022 by Rad

Dear Sharese, Thank you for your time to write this review, I apologize for the bad experience. I am very disappointed to hear that you were not treated kindly by our staff ; not meeting your expectations. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected.Thank you, again, and please have a wonderful week!With respect,The GM and The Ivy Hotel Family

1 out of 5
The service was horrible, in the morning at checkout as me and my girlfriend were headed for breakfast she checked her statements and seen she got charged 3 times for total of 400 dollars falsely. The night before at check in i spoke with the concierge she looked up my reservation for matthew vega then she asked for a card for security deposit and my girlfriend used her card to pay for it, someway somehow they messed up and charged her up to 400 dollars for the stay meanwhile the concierge at checkin acknowledged & witnessed the whole transaction yet somehow they still messed up. The next morning when she realized they messed up again while we’re on our way to breakfast I had to turn around and drive all the way back to the hotel just for the concierge to tell me that there is no supervisor & no manager present at the hotel to make matters worse she couldn’t even give us the number of her manager. To make matters even worst the concierge didn’t even know how to assist us she told us to call the bank and basically try to have them reverse it meanwhile this is the ivy hotel doing not us the concierge goes on to basically say that she just got hired there & that she still new to all of this. I don’t understand how this is a hotel that doesn’t have supervision or management yet the only person there at the front desk doesn’t even know what she’s doing yet she’s the only representation of the hotel. This issue occurred may 28 & has not yet been solved. Horrible experience.

Posted by on May 30, 2021

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Comment from Hotel Management

Jul 9, 2021 by Ricardo - Guest Service Assistant

We truly apologize for the experience you had during your stay. We have been working close to each one of the cases that involved refunds to assure our guests are well attended and that this situation does not happen again. Once again, we truly apologize for the incident you had, but still hoped you had a good time in your visit to Puerto Rico.

About the The Ivy Hotel San Juan - Adults Only

Location 1149 Magdalena Ave Condado, San Juan, PR 00907

Property Features

Public spaces have free WiFi. You'll find a business center on site. An outdoor pool, a terrace, and concierge services are also featured at the business-friendly The Ivy Hotel San Juan - Adults Only. A complete renovation of The Ivy Hotel San Juan - Adults Only was completed in December 2020. This 3-star San Juan hotel is smoke free.

  • 1 building
  • 26 guestrooms or units
  • 3 levels
  • Built in 2013
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

The Ivy Hotel San Juan - Adults Only offers 26 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to patios. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Private patio
  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/bodyboarding nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; reservations are required for some onsite facilities. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 12
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Minimum guest age is 18
  • Individually-wrapped food options are not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Consulat Hotel
  • Consulat Hotel San Juan
  • Consulat San Juan
  • Ascend Collection San Juan
  • Ascend Collection Le Consulat
  • Consulat Condado Hotel
  • Hotel Le Consulat at Condado San Juan
  • Consulat Condado San Juan Hotel
  • Consulat Condado San Juan
  • Consulat Condado
  • Hotel Le Consulat at Condado San Juan SAN JUAN
  • SAN JUAN Le Consulat at Condado San Juan Hotel
  • Le Consulat at Condado San Juan SAN JUAN
  • Le Consulat an Ascend Hotel Collection Member
  • The Ivy Hotel San Juan
  • The Ivy Juan Adults Only Juan
  • Le Consulat at Condado San Juan
  • The Ivy Hotel San Juan Adults Only

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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