Condado stay
At this Condado hotel, you'll be steps from Casino del Mar at La Concha Resort and within a 15-minute walk of Condado Beach. Pan American Pier and Puerto Rico Convention Center are also within 2 miles (3 km).
Renovated in 2020
An outdoor pool is featured at this hotel, along with free WiFi in public areas and a terrace. Business travelers can take advantage of the business center. Express check-out, luggage storage, and concierge services are also on offer.
Nov 6, 2022 by Rad
Dear Sharese, Thank you for your time to write this review, I apologize for the bad experience. I am very disappointed to hear that you were not treated kindly by our staff ; not meeting your expectations. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected.Thank you, again, and please have a wonderful week!With respect,The GM and The Ivy Hotel Family
Jul 9, 2021 by Ricardo - Guest Service Assistant
We truly apologize for the experience you had during your stay. We have been working close to each one of the cases that involved refunds to assure our guests are well attended and that this situation does not happen again. Once again, we truly apologize for the incident you had, but still hoped you had a good time in your visit to Puerto Rico.
Public spaces have free WiFi. You'll find a business center on site. An outdoor pool, a terrace, and concierge services are also featured at the business-friendly The Ivy Hotel San Juan - Adults Only. A complete renovation of The Ivy Hotel San Juan - Adults Only was completed in December 2020. This 3-star San Juan hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
The Ivy Hotel San Juan - Adults Only offers 26 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to patios. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; reservations are required for some onsite facilities. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.