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" PROS: Perfect location in center of old San Juan perfect for shopping, wining, and dining. Really friendly staff. Excellent room service daily with ... " More

By a verified traveler on Sat 07 Jan 2017

Hotel Description

Victorian hotel near San Juan Cathedral

Seaside stay

With a stay at this Old San Juan hotel, you'll be steps from San Juan Cathedral and Paseo de la Princesa. La Fortaleza - Palacio de Santa Catalina and Plaza de Armas are also within half a mile (1 km).

Free area shuttle

A coffee shop, free WiFi in public areas, and a terrace are available at this hotel. A free area shuttle is offered as well. There's luggage storage and multilingual staff can provide around-the-clock assistance.

Cable TV

The 51 guestrooms offer TVs with cable channels, along with room service and safes. Showers and desks are also available.

Interior Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$86* Per night/room Oct 14 - Oct 15

Interior Twin

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Suite, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Plaza De Armas Old San Juan ratings based on 39 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Plaza De Armas Old San Juan

Everyone (6) Students (1) Family (2)
2 out of 5
On our site its said i was getting a king size bed it was a queen size bed rooms r small

Posted by on Mar 18, 2019

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Comment from Hotel Management

Apr 30, 2019 by Tatiana Alvarez

King beds correspond to the balcony suite category, we apologize for the info not being clear.

3 out of 5
We are familiar with the property and have stayed there several times before but Room 306 had no hot water,the safe was broke and the A/C did not work. We were a little disappointed in our stay.

Posted by on Mar 13, 2019

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Comment from Hotel Management

Mar 16, 2019 by Tatiana Alvarez

We just verified room 306 and it has a working A/C and hot water. We do apologize about the safe not working, we are currently replacing the batteries in all of them. Please do not let these situations dampen a future stay with us.

5 out of 5
Historical Building, location of hotel along with friendliness of the entire staff

Posted by on Mar 12, 2019

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Comment from Hotel Management

Mar 13, 2019 by Tatiana Alvarez

Thank you for reviewing our property and highlighting some of our best qualities.

5 out of 5
Friday nights there’s always something going on at Plaza de Armas Square. I was lucky to enjoy the best Latin Salsa gig across the street from this hotel.

Posted by , from Collingswood, New Jersey on Mar 9, 2019

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Comment from Hotel Management

Mar 10, 2019 by Alexander

Thank you for your feedback. Hope to see you soon! :D

2 out of 5

Nice location, but a great hotel.

The hotel was right in the middle of Old San Juan by everything. The staff was helpful. I was on the first floor all the way in the back of the building. I didn't realize when booking, but the room had no windows at all. This was due to the way buildings a built in Old San Juan. The needed a paint job bad. There was water damage on the ceiling. There were exposed wires. The room overall was very depressing.

Posted by , from Chicago on Mar 5, 2017

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Comment from Hotel Management

Mar 7, 2017 by Tatiana (front desk)

Thank you for your review, any and all feedback is appreciated. We are constantly making repairs to better our guests experience.

3 out of 5

Nice hotel, but it needs updating

PROS: Perfect location in center of old San Juan perfect for shopping, wining, and dining. Really friendly staff. Excellent room service daily with clean bedding and towells. Affordable rates. Cable TV. Free WI-FI. CONS: No cellular phone or internet signal in room, (you have to go to the lobby to use your cell phone and the internet ) made worst by the fact that the rooms lack telephones. Little or no hot water in the bathroom. I rented a car at the airport, drove to the hotel, unloaded my bagage and drove about two blocks to a multilevel parking garage. Make sure to get a paper from the hotel or else you will pay full rate at the "ESTACIONAMIENTO PASEO PORTUARIO" on Recinto Sur Street. Overall it was a nice experience.

Posted by , from Clarksville, TN on Jan 7, 2017

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Comment from Hotel Management

Jan 9, 2017 by Tatiana Alvarez

Thank for rating our your stay at our property, any kind of feedback is greatly appreciated. I must mention that our hotel does not cover any parking expense for that reason we suggest La Puntilla parking.

4 out of 5

A modest hotel in the heart of Old San Juan

Pros: The staff was extremely helpful and friendly by giving me things to do and places to see in PR. The hotel was always clean.
Cons: Shower faucet fell off. Shower gel and shampoo dispensers switched. WiFi access in my room could have been strong. I had to go downstairs to access it
Location: Within walking distance from museums, cultural institutions, restaurants, bars, El Escambron beach. Short drive from airport.
The check in and check out was easygoing and smooth. Several times I dined at the hotel cafe. My bed was nice and comfy. Working AC and TV.

Posted by , from Brooklyn on May 18, 2016

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Comment from Hotel Management

May 23, 2016 by Tatiana Alvarez

Hi Miss Hap, sorry about the inconvenience about about the shower and thank you for taking the time to review your stay with us, ps. our hotel only guarantees wifi in the common areas

3 out of 5

Ok accommodations in a good part of town.

The good: proximity to sites, the bed, friendly staff. The not so good: no thermostat so either freezing or hot; lots of noise; shower leaked all over the floor; tricky hot water; leaking roof in atrium. I thought it would be a little nicer based on the pictures but once expectations were adjusted it was adequate. Not sure I would stay more than one night at a time.

Posted by on May 5, 2016

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Comment from Hotel Management

May 10, 2016 by Tatiana Alvarez

thank you for reviewing your stay with us. Our guests experiences and valid opinions are important to us.

5 out of 5

Centrally located in Old Town

Pros: Centrally located in Old Town and easy walking to all restaurants and tourist spots.
Centrally located in Old Town and easy walking to all restaurants and tourist spots.

Posted by , from Kelowna on Dec 21, 2015

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Comment from Hotel Management

Mar 14, 2016 by Tatiana Alvarez

Thank you for reviewing our property, we certainly are proud of our centrally located facilities and its surroundings

2 out of 5

Great place...only for sleeping.

Pros: location
Cons: We understand the hotel is old, but so are many others and they have better upkeep. Rooms need updating.
Location: Restaurants, forts, museums, pleasantries of an old town.
No amenities at all. After staying an entire week and giving them a lot of money to be there, we were charged $50 late checkout without warning (We were late by 1 hour, but we had given the hotel many courtesies for non working remotes in the room and dirtiness, you would expect the same in return). We felt as if that was a way of nickel and diming us.

Posted by , from Palm Beach, FL on Jun 23, 2015

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About the Hotel Plaza De Armas Old San Juan

Location Viejo San Juan, San Jose St, 202, San Juan, 00901

Property Features

There's a coffee shop/café on site. Public spaces have free WiFi. A free area shuttle within .3 mi is available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Plaza De Armas Old San Juan. This Victorian San Juan hotel is smoke free.

  • 1 building
  • 51 guestrooms or units
  • 4 levels
  • Built in 1900
  • Coffee shop
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (14 km / 8.7 mi)
  • Property shuttles: Free area shuttle within .3 mi
  • Parking:

Room Amenities

Hotel Plaza De Armas Old San Juan offers 51 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and blackout drapes/curtains. Cable television is provided. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining
  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 1:00 PM.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Cribs (infant beds) are available for USD 30.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Noise-free guestrooms cannot be guaranteed.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Standard, non-suite rooms do not have windows.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Noise-free guestrooms cannot be guaranteed.

  • One child stays free
  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 2.50 and USD 10.00 for adults, USD 2.50 and USD 10.00 for children (approximately)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 30.0 per day
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Plaza Armas Old San Juan
  • Hotel Plaza De Armas San Juan
  • Plaza Armas
  • Plaza De Armas San Juan
  • Hotel Plaza Armas Old
  • Plaza Armas Old San Juan
  • Plaza Armas Old
  • Plaza Armas Old Juan Juan
  • Hotel Plaza De Armas Old San Juan Hotel
  • Hotel Plaza De Armas Old San Juan San Juan
  • Hotel Plaza De Armas Old San Juan Hotel San Juan

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
url importing https://www.travelocity.com/San-Juan-Hotels-Hotel-Plaza-De-Armas-Old-San-Juan.h1217465-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.