Near the airport
Within 3 miles (5 km) of this hotel, you'll find San Jose State University and SAP Center at San Jose. San Jose Convention Center and San Jose Museum of Art are also within 3 miles (5 km).
A restaurant and an outdoor pool are featured at this hotel. Free continental breakfast is served. A business center, luggage storage, and laundry facilities are also on offer.
Soaking tubs, free WiFi
Boasting deep soaking bathtubs, the 76 guestrooms also offer free WiFi and LCD TVs. Other amenities include refrigerators, microwaves, and hydromassage showerheads.
Nov 24, 2019 by Management team
Thank you for choosing SureStay Hotel by Best Western San Jose Airport and for sharing your experience with fellow travelers. We are delighted you liked our spacious and well-appointed suites. We think having the extra space makes a stay with us feel more like home. Thank you again for your kind words, and we look forward to your next visit. Thank you, Management team
Nov 14, 2019 by Management team
Thank you for sharing your feedback. We are sorry your room was not in a spotless condition upon your arrival and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to ensure oversights such as these do not happen again. We are also working with our pest control provider to ensure procedures are being followed to prevent such issues in the future. We hope to have a future opportunity to restore your confidence in us. Thank you, Management team
Feb 16, 2019 by General Manager
Thank you for taking the time to post a review of your recent visit. We are very sorry you experienced some housekeeping issues during your stay. We missed some essential steps in our inspection procedures, and we have addressed this with our team. We hope you will consider giving us a second chance the next time you are in the area. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Thank you again, and we wish you all the best with your travels. Danny Ahir General Manager
Aug 19, 2018 by Customer Experience Team
Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations and appreciate you sharing your insights. The feedback is very appreciated and we will work to address it.
Aug 13, 2018 by Customer Experience Team
Thank you for your kind review and we are glad to hear you enjoyed your stay for the most part. We hope you consider us when you are in town again!
Jun 26, 2018 by Customer Experience Team
Thank you for your review. We apologize we did not meet your expectations and appreciate your insights. We are always available to resolve any maintenance issues with guest rooms and will work to address your feedback.
Apr 25, 2018 by Customer Experience Team
Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations and appreciate you sharing your insights. The feedback is appreciated and we will work to address it right away. We hope you consider us when you are in town again.
Aug 15, 2016 by Reputation Manager
Dear Helen, Thank you for your review. Please note that we took immediate action and informed Expedia/Travelocity to remove the hot tub feature from their content. We are sorry for the confusion and inconvenience. The hot tub is currently not available and we understand the frustration it might had caused you. We appreciate your feedback and kind words on our staff. It's also nice to hear that you found the room quiet and our staff to be accommodating. We truly hope that we will have the opportunity to host you again. Please come back and visit us when you are in the area. Best regards,
Due to COVID-19, this property’s food and beverage options may be limited.
There's a restaurant on site. Free breakfast is served. You'll find a business center on site. Surestay Hotel by Best Western San Jose Airport also features an outdoor pool, coffee/tea in a common area, and laundry facilities.
Available in all rooms: Free WiFi
Surestay Hotel by Best Western San Jose Airport offers 76 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
Guests are served free continental breakfast.
Surestay Hotel by Best Western San Jose Airport has a restaurant serving breakfast only.
Recreational amenities at the hotel include an outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.