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"Suite is very nice, private and spacious. Great for larger crowds " More

By a verified traveler on Sun 24 Nov 2019

Hotel Description

Hotel near San Jose State University in San Jose

Near the airport

Within 3 miles (5 km) of this hotel, you'll find San Jose State University and SAP Center at San Jose. San Jose Convention Center and San Jose Museum of Art are also within 3 miles (5 km).

Free breakfast

A restaurant and an outdoor pool are featured at this hotel. Free continental breakfast is served. A business center, luggage storage, and laundry facilities are also on offer.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 76 guestrooms also offer free WiFi and LCD TVs. Other amenities include refrigerators, microwaves, and hydromassage showerheads.

Surestay Hotel by Best Western San Jose Airport ratings based on 19 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Surestay Hotel by Best Western San Jose Airport

Everyone (7) Family (3)
5 out of 5
Suite is very nice, private and spacious. Great for larger crowds

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 24, 2019 by Management team

Thank you for choosing SureStay Hotel by Best Western San Jose Airport and for sharing your experience with fellow travelers. We are delighted you liked our spacious and well-appointed suites. We think having the extra space makes a stay with us feel more like home. Thank you again for your kind words, and we look forward to your next visit. Thank you, Management team

1 out of 5
Front desk individual was incredibly kind. But the room itself was a disaster- dead spiders on the wall, long black hairs in my bed and the shower, it was a non-smoking room but smelled strongly of smoke. I had to check under the bed to ensure nothing was disgusting under there, I was greeted with trash and socks. I would not stay here again, regardless of how cheap it is. I spent $300 for a weeknight- should have slept in the car.

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 14, 2019 by Management team

Thank you for sharing your feedback. We are sorry your room was not in a spotless condition upon your arrival and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to ensure oversights such as these do not happen again. We are also working with our pest control provider to ensure procedures are being followed to prevent such issues in the future. We hope to have a future opportunity to restore your confidence in us. Thank you, Management team

1 out of 5
When I open the toilet lid, I saw the drops of pee on the seat. I saw someone's hairs in the bathroom. Obviously, they don't clean it well. The walls are so thin. I can hear every movement of my neighbors. I heard some sort of noise which I couldn't tell where it came from, but that made me a hard time to sleep. There was a room AC, but there is no termo control in the room. It was terrible and won't come back again for sure.

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 16, 2019 by General Manager

Thank you for taking the time to post a review of your recent visit. We are very sorry you experienced some housekeeping issues during your stay. We missed some essential steps in our inspection procedures, and we have addressed this with our team. We hope you will consider giving us a second chance the next time you are in the area. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Thank you again, and we wish you all the best with your travels. Danny Ahir General Manager

2 out of 5
The only reason I chose this hote was because i’d stayed at the vagabond in sacramento and was pleasantly surprised. I cannot day the same with this one. Although the front desk staff were very nice and accommodating the rooms were not clean. The bedding had stains and holes and the bathroom smelled of body odor.

Posted by on Aug 16, 2018

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Comment from Hotel Management

Aug 19, 2018 by Customer Experience Team

Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations and appreciate you sharing your insights. The feedback is very appreciated and we will work to address it.

4 out of 5
Everything is moderate, except WiFi vertualy does not work in far-end rooms.

Posted by , from Russia on Jul 30, 2018

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Comment from Hotel Management

Aug 13, 2018 by Customer Experience Team

Thank you for your kind review and we are glad to hear you enjoyed your stay for the most part. We hope you consider us when you are in town again!

3 out of 5
Overpriced, dirty bedspread, dirty walls, the toilet kept running all night, thin walls, heard other rooms TV while trying to go to sleep

Posted by on Jun 21, 2018

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Comment from Hotel Management

Jun 26, 2018 by Customer Experience Team

Thank you for your review. We apologize we did not meet your expectations and appreciate your insights. We are always available to resolve any maintenance issues with guest rooms and will work to address your feedback.

2 out of 5
Cons: Change out the carpet and redecorate / up date the rooms. The carpet is filthy and the furniture is old and warn.
Location: Close to airport and a Denny's next door.
The morning desk clerk was rude and over charged me.

Posted by on Mar 15, 2018

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Comment from Hotel Management

Apr 25, 2018 by Customer Experience Team

Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations and appreciate you sharing your insights. The feedback is appreciated and we will work to address it right away. We hope you consider us when you are in town again.

2 out of 5

Okay place, but won't stay again

The room was quiet, except you could hear upstairs guests walking around, which they did as late as 1 a.m. Staff were very nice and accommodating. BIG PROBLEM: We were not happy there was only a pool and NO spa -- both Travelocity and THEIR websites said there was. I checked BEFORE booking as we wanted a hot tub after walking around all day! In fact, we skipped staying at other hotels that only had pools listed.

Posted by , from San Francisco on Aug 9, 2016

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Comment from Hotel Management

Aug 15, 2016 by Reputation Manager

Dear Helen, Thank you for your review. Please note that we took immediate action and informed Expedia/Travelocity to remove the hot tub feature from their content. We are sorry for the confusion and inconvenience. The hot tub is currently not available and we understand the frustration it might had caused you. We appreciate your feedback and kind words on our staff. It's also nice to hear that you found the room quiet and our staff to be accommodating. We truly hope that we will have the opportunity to host you again. Please come back and visit us when you are in the area. Best regards,

3 out of 5

Good price in an overpriced area

Pros: Price and location
Cons: The breakfast, almost non-existant- could be made better along with getting a newspaper and venign machnine on site.
Location: Near the Airport and the freeways to go to different places. Monterey is about 70 miles south, San Francisco is about 50 miles to the north.
This is a no frills motel, but we had coffee in the room and Dennys is on the premises. Compared to the exhorbitant prices charged by the other "Silicon Valley" ripoffs, this was very acceptable. The room was in good repair and everything worked properly. No newspaper or vending machine on site.

Posted by , from Wyoming on Oct 13, 2015

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1 out of 5

Well Below average.

Pros: The only nice thing about this hotel was it's close proximity to the airport, public transportation and the concert venue that I was going to.
Cons: Newer furniture. Much, much cleaner room and amenities. New paint job. Newer and cleaner carpeting.
Location: The location was fine during the day but pretty sketchy at night. A few decent restaurants but not close to any shopping. Very close to the airport.
Upon entering the room I was immediately disappointed. The furniture was old and worn. There were several fruit flies visibly flying around the room. The hand towels were filthy. Don't think they had been cleaned for some time.

Posted by , from New York, N.Y. on Oct 5, 2015

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About the Surestay Hotel by Best Western San Jose Airport

Location 1488 N 1St Street, San Jose, CA 95112-4818

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. Free breakfast is served. You'll find a business center on site. Surestay Hotel by Best Western San Jose Airport also features an outdoor pool, coffee/tea in a common area, and laundry facilities.

  • 76 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Dining venue
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Transport

  • Train station: San Jose College Park Station (4 km / 2.5 mi)
  • Metro station: Gish Station (0.3 km / 0.2 mi)

Room Amenities

Surestay Hotel by Best Western San Jose Airport offers 76 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Deep soaking tub
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast.

Surestay Hotel by Best Western San Jose Airport has a restaurant serving breakfast only.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per accommodation, per night

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Individually-wrapped food options are available for breakfast
  • Commonly-touched surfaces are cleaned with disinfectant
  • Number of children who can stay free - 2
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Refrigerator fee: USD 10 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vagabond Inn Motel San Jose Airport
  • SureStay Hotel Best Western San Jose Airport
  • Vagabond Hotel San Jose
  • Vagabond Inn San Jose Airport Motel
  • SureStay Best Western San Jose Airport
  • Vagabond Inn San Jose Airport
  • Vagabond Inn Executive San Jose Airport
  • Surestay By Best Jose Jose
  • Surestay Hotel by Best Western San Jose Airport Hotel
  • Surestay Hotel by Best Western San Jose Airport San Jose
  • Surestay Hotel by Best Western San Jose Airport Hotel San Jose
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.