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"Everything is moderate, except WiFi vertualy does not work in far-end rooms. " More

By a verified traveler on Mon 30 Jul 2018

Hotel Description

Motel near San Jose Museum of Art in San Jose

Near the airport

Your stay at this North San Jose motel places you within 3 miles (5 km) of San Jose Museum of Art and The Tech Interactive. SAP Center at San Jose and San Jose State University are also within 3 miles (5 km).

Free perks

A restaurant and an outdoor pool are featured at this motel. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking. A business center, luggage storage, and laundry facilities are also on offer.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 76 guestrooms also offer free WiFi and LCD TVs. Refrigerators, microwaves, and hydromassage showerheads are also available.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$117* Per night/room Sep 27 - Sep 28

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Hotel by Best Western San Jose Airport ratings based on 17 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western San Jose Airport

Everyone (7) Family (1)
1 out of 5
When I open the toilet lid, I saw the drops of pee on the seat. I saw someone's hairs in the bathroom. Obviously, they don't clean it well. The walls are so thin. I can hear every movement of my neighbors. I heard some sort of noise which I couldn't tell where it came from, but that made me a hard time to sleep. There was a room AC, but there is no termo control in the room. It was terrible and won't come back again for sure.

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 16, 2019 by General Manager

Thank you for taking the time to post a review of your recent visit. We are very sorry you experienced some housekeeping issues during your stay. We missed some essential steps in our inspection procedures, and we have addressed this with our team. We hope you will consider giving us a second chance the next time you are in the area. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Thank you again, and we wish you all the best with your travels. Danny Ahir General Manager

2 out of 5
The only reason I chose this hote was because i’d stayed at the vagabond in sacramento and was pleasantly surprised. I cannot day the same with this one. Although the front desk staff were very nice and accommodating the rooms were not clean. The bedding had stains and holes and the bathroom smelled of body odor.

Posted by on Aug 16, 2018

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Comment from Hotel Management

Aug 19, 2018 by Customer Experience Team

Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations and appreciate you sharing your insights. The feedback is very appreciated and we will work to address it.

4 out of 5
Everything is moderate, except WiFi vertualy does not work in far-end rooms.

Posted by , from Russia on Jul 30, 2018

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Comment from Hotel Management

Aug 13, 2018 by Customer Experience Team

Thank you for your kind review and we are glad to hear you enjoyed your stay for the most part. We hope you consider us when you are in town again!

3 out of 5
Overpriced, dirty bedspread, dirty walls, the toilet kept running all night, thin walls, heard other rooms TV while trying to go to sleep

Posted by on Jun 21, 2018

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Comment from Hotel Management

Jun 26, 2018 by Customer Experience Team

Thank you for your review. We apologize we did not meet your expectations and appreciate your insights. We are always available to resolve any maintenance issues with guest rooms and will work to address your feedback.

2 out of 5
Cons: Change out the carpet and redecorate / up date the rooms. The carpet is filthy and the furniture is old and warn.
Location: Close to airport and a Denny's next door.
The morning desk clerk was rude and over charged me.

Posted by on Mar 15, 2018

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Comment from Hotel Management

Apr 25, 2018 by Customer Experience Team

Thank you for staying with us and for providing your feedback. We apologize we did not meet your expectations and appreciate you sharing your insights. The feedback is appreciated and we will work to address it right away. We hope you consider us when you are in town again.

2 out of 5

Okay place, but won't stay again

The room was quiet, except you could hear upstairs guests walking around, which they did as late as 1 a.m. Staff were very nice and accommodating. BIG PROBLEM: We were not happy there was only a pool and NO spa -- both Travelocity and THEIR websites said there was. I checked BEFORE booking as we wanted a hot tub after walking around all day! In fact, we skipped staying at other hotels that only had pools listed.

Posted by , from San Francisco on Aug 9, 2016

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Comment from Hotel Management

Aug 15, 2016 by Reputation Manager

Dear Helen, Thank you for your review. Please note that we took immediate action and informed Expedia/Travelocity to remove the hot tub feature from their content. We are sorry for the confusion and inconvenience. The hot tub is currently not available and we understand the frustration it might had caused you. We appreciate your feedback and kind words on our staff. It's also nice to hear that you found the room quiet and our staff to be accommodating. We truly hope that we will have the opportunity to host you again. Please come back and visit us when you are in the area. Best regards,

3 out of 5

Good price in an overpriced area

Pros: Price and location
Cons: The breakfast, almost non-existant- could be made better along with getting a newspaper and venign machnine on site.
Location: Near the Airport and the freeways to go to different places. Monterey is about 70 miles south, San Francisco is about 50 miles to the north.
This is a no frills motel, but we had coffee in the room and Dennys is on the premises. Compared to the exhorbitant prices charged by the other "Silicon Valley" ripoffs, this was very acceptable. The room was in good repair and everything worked properly. No newspaper or vending machine on site.

Posted by , from Wyoming on Oct 13, 2015

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1 out of 5

Well Below average.

Pros: The only nice thing about this hotel was it's close proximity to the airport, public transportation and the concert venue that I was going to.
Cons: Newer furniture. Much, much cleaner room and amenities. New paint job. Newer and cleaner carpeting.
Location: The location was fine during the day but pretty sketchy at night. A few decent restaurants but not close to any shopping. Very close to the airport.
Upon entering the room I was immediately disappointed. The furniture was old and worn. There were several fruit flies visibly flying around the room. The hand towels were filthy. Don't think they had been cleaned for some time.

Posted by , from New York, N.Y. on Oct 5, 2015

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5 out of 5

Great price, Great room, Nice neighborhood, Friendly staff

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
The Vagabond Inn provides a nicely sized room at an amazing price! I only stayed one night but this was a great place and would surely check in again if I happen to be in San Jose. They included all the toiletries you could need, hair dryers, ironing boards, the bed was comfortable, and the room was tidy! There is a Denny's right next door if you get hungry, and a refrigerator in the room if you want to store your leftovers. The neighborhood is great, we got there at around 1 AM and there wasn't any noise or sense of being in a dodgy area. I would definitely recommend this place to any of my friends. There is also a MUNI stop a block away that goes by every 30 mins or so. Side note - it's near the Winchester House if you plan on visiting

Posted by on Nov 6, 2012

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1 out of 5

Awefull

The rugs were sticky, the room smelled dank and all around I would not recommended spending a night here. I originally booked 2 nights but after 15 minutes I wanted out.... was stuck for 1 night.

Posted by on May 24, 2012

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About the SureStay Hotel by Best Western San Jose Airport

Location 1488 N 1st St, San Jose, CA 95112

Property Features

There's a restaurant on site. Free breakfast is served. WiFi is free in public spaces. There's an onsite business center. SureStay Hotel by Best Western San Jose Airport also features an outdoor pool, coffee/tea in a common area, and laundry facilities. Free self parking is available. This San Jose motel is smoke free.

  • 76 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Dining venue
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (3 km / 1.9 mi)
  • Train station: San Jose College Park Station (4 km / 2.5 mi)
  • Metro station: Gish Station (0.3 km / 0.2 mi)
  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western San Jose Airport offers 76 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and complimentary toiletries. This San Jose motel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Deep soaking tub
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast.

SureStay Hotel by Best Western San Jose Airport has a restaurant serving breakfast only.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 20 per accommodation, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • No elevators
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Refrigerator fee: USD 10 per day
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vagabond Inn Motel San Jose Airport
  • SureStay Hotel Best Western San Jose Airport
  • Vagabond Hotel San Jose
  • Vagabond Inn San Jose Airport Motel
  • SureStay Best Western San Jose Airport
  • Vagabond Inn San Jose Airport
  • Vagabond Inn Executive San Jose Airport
  • Surestay By Best Jose Jose
  • SureStay Hotel by Best Western San Jose Airport Motel
  • SureStay Hotel by Best Western San Jose Airport San Jose
  • SureStay Hotel by Best Western San Jose Airport Motel San Jose
url importing https://www.travelocity.com/San-Jose-Hotels-SureStay-Hotel-by-Best-Western-San-Jose-Airport.h40575-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.