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4.2 out of 5

"They need to update there room and the a/c smells also rooms smell and need A/C needs to be noise free . " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

4-star romantic hotel near San Mateo County Event Center

On bay

Your stay at this Redwood Shores hotel places you within 2 miles (3 km) of Elmar Beach and Marlin Park. Hiller Aviation Museum and Laurie Meadows Park are also within 3 miles (5 km).

Free airport shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. There's a 24-hour fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

WiFi, flat-screen TVs

Boasting comforts such as Egyptian cotton sheets and down comforters, the 421 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include WiFi, room service, and flat-screen TVs with digital channels.

Superior Room, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$104* Per night/room Jun 5 - Jun 6

Superior Suite (Prestige)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Lagoon View (Lagoon View or Mountain View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Lagoon View (Lagoon View or Mountain View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pullman San Francisco Bay ratings based on 95 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman San Francisco Bay

Everyone (33) Couples (1) Family (9)
3 out of 5
They need to update there room and the a/c smells also rooms smell and need A/C needs to be noise free .

Posted by , from San Francisco on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Pullman GM

Thank you very much for sharing your review. Your candid feedback is appreciated and valuable, I have shared your comment with the appropriate individuals within the leadership team so that we focus our efforts in improving and better serving you next time you visit us. Please accept our most sincere apologies for the inconvenience you experienced with AC and smell in your room. We remain at your service, Richard

5 out of 5
I really like this place when I came back to San Francisco I will definitely stay here again really nice staffs.

Posted by on Jan 16, 2020

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Comment from Hotel Management

Jan 17, 2020 by Pullman GM

We are glad to know you will stay with us again during your next visit to the San Francisco area, thank you very much for your loyalty to our hotel. We remain at your service and look forward to your return. Thank you for sharing your review. Richard

1 out of 5
Wants me to pay for parking. There’s hella parking NOT paying.

Posted by on Dec 27, 2019

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Comment from Hotel Management

Dec 27, 2019 by Pullman GM

Hello, we trust that you enjoyed your stay with us and that our service levels, cleanliness and condition of our hotel were to your complete satisfaction. We are truly sorry that you were not aware of our parking fees in advance and hope to have the opportunity to welcome you back during you next visit to the Redwood City area. Richard

5 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 18, 2019 by Bernie K. -Front Office Supervisor

Thank you for choosing to stay at the Pullman Hotel. We are delighted that you enjoyed your stay. We look forward to welcoming you back again!

4 out of 5
Nice hotel I would recommend. Other than a few minor glitches I would stay here again.

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 18, 2019 by Bernie K. -Front Office Supervisor

Thank you so much for your lovely review! I'm so sorry you had a few glitches during your stay with us. I'm happy to hear that your experience was overall pleasant! Please let us welcome you back on your next visit to the area.

5 out of 5

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 18, 2019 by Bernie K. -Front Office Supervisor

Thank you for choosing to stay at the Pullman Hotel. We are delighted that you enjoyed your stay. We look forward to welcoming you back again!

2 out of 5
The water in the bathtub didn't go down, and no one came up to check, even though I told the front desk. Very disappointed!

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Pullman GM

Thank you very much for your review, your feedback is valuable and I appreciate you taking the time to share it. Please accept my most sincere apologies for the inconvenience you experienced during your stay with the lack of response from our team to address the bath tub opportunity. What you have described is far from the exceptional experience we strive to provide for all guests. Rest assured that we have addressed this concern with the appropriate members of the management team to ensure that it is rectified immediately by providing the appropriate team members with the necessary re-training. Thank you again for your review. I am at your service today and in the future. Richard

3 out of 5
There is deceptive pricing on the the property. Neither Travelocity nor Expedia state there is a $28 parking fee. The only alternative to paying the fee is to uber in. This is not a resort nor is the property in an area where paid parking is required for any of the retail or other commercial uses.

Posted by on Aug 4, 2019

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5 out of 5
Great location, amazing views, peaceful surroundings, very clean and organized. Dog friendly hotel! The only so so experience was The Scroll bar&kitchen - the service was horrible and not even close to the great hospitality and service @ the Pullman Hotel

Posted by , from Los Angeles on Jul 14, 2019

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Comment from Hotel Management

Jul 15, 2019 by Pullman GM

Thank you very much for your review, we are glad to read that you enjoyed your stay with us and look forward to welcoming you back soon. Richard

5 out of 5
Great hotel and convenient location for work (for me at least).

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 19, 2019 by Pullman GM

We are delighted to know you enjoyed your most recent stay with us. Thank you very much for your participation. We look forward to being of service to you again soon. Richard

About the Pullman San Francisco Bay

Location 223 Twin Dolphin Dr, Redwood City, CA 94065

Property Features

Pullman San Francisco Bay offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 17000 square feet (1579 square meters). Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Pullman San Francisco Bay. A roundtrip airport shuttle is free during limited hours. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Redwood City hotel.

  • 1 building
  • 421 guestrooms or units
  • 7 levels
  • 17000 sq ft of conference space
  • 1579 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (18.5 km / 11.5 mi)
  • Train station: San Carlos Station (2.5 km / 1.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pullman San Francisco Bay offers 421 accommodations with safes and complimentary newspapers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Redwood City hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Scroll Waterside Kitchen - This restaurant specializes in French cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Scroll Bar - This bar serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available from 6:00 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered from 6:00 AM to 11 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • Debit cards not accepted
  • Pets allowed (no fees)
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 29 and USD 50 for adults, USD 29 and USD 50 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.99 per day (rates may vary)
  • Self parking fee: USD 28.00 per night
  • Valet parking fee: USD 35.00 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Hotel
  • Sofitel Hotel San Bay Francisco
  • Sofitel San Francisco Bay
  • Redwood City Sofitel
  • Sofitel Hotel Redwood City
  • Sofitel Redwood City
  • Sofitel San Francisco Bay Hotel Redwood City
  • Sofitel San Francisco Bay Hotel
  • Sofitel San Francisco Bay Redwood City
  • Pullman San Francisco Bay Hotel Redwood City
  • Pullman San Francisco Bay Hotel
  • Pullman San Francisco Bay Redwood City
  • Pullman Francisco Redwood City
  • Pullman San Francisco Bay Hotel
  • Pullman San Francisco Bay Redwood City
  • Pullman San Francisco Bay Hotel Redwood City

You should know

  • Pullman San Francisco Bay offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.