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4.3 out of 5

" Great helpful staff " More

By a verified traveler on Wed 20 Oct 2021

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Hotel Description

4-star historic hotel near Grace Cathedral

City center stay

With a stay at this Downtown San Francisco hotel, you'll be within half a mile (1 km) of Grace Cathedral and 2 miles (3 km) of Ferry Building. Lombard Street and Pier 39 are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 17 conference rooms, business center, and valet parking. WiFi in public areas is free.

Free wired Internet, iPod docks

The 382 guestrooms have flat-screen TVs with digital channels and offer free wired Internet and iPod docks. Other amenities include hair dryers, safes, and phones. Housekeeping is available on request.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$186* Per night/room Dec 19 - Dec 20

Deluxe Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Suite, 1 King Bed (Cyril Magnin)

Bed Count 1 King Bed Maximum Occupancy 3 Max

InterContinental Mark Hopkins, an IHG Hotel ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental Mark Hopkins, an IHG Hotel

Everyone (10) Couples (4) Family (5)
5 out of 5
Great helpful staff

Posted by on Oct 20, 2021

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Comment from Hotel Management

Oct 21, 2021 by Firas

Dear Harriet H, I am delighted that we were able to be of service to you during your stay. We hope to get the opportunity to welcome you back in the near future. Sincerely, Firas

2 out of 5
This was an incredibly disappointing stay. This hotel fronts as old world elegance and five star sophistication. Staff is arrogant and rude, beds are lumpy and incredibly uncomfortable, linens feel like slick plastic and both of our queen size beds were short-sheeted. Not one of the four of us had a decent nights sleep. We had very loud neighbors - not the hotels fault - but we could hear the people in the next rooms next to us and across the hall as if they were sitting in our room. Rooms need upgrading - peeling paint and wallpaper and lack of overall attention felt more like we were in a forgotten haunted hotel with only glimpses of its past glory years. Couldn’t wait to get out of there.

Posted by on Aug 12, 2021

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Comment from Hotel Management

Aug 25, 2021 by JG

Thank you for staying with us. We appreciate your feedback. We will address your issues to hotel managers.

5 out of 5

Posted by on Jul 29, 2021

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5 out of 5
The staff was the difference. I felt apricated as a guest of the hotel.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Jul 29, 2021 by Firas

Thank you very much for highlighting our staff in your feedback. We are eager to welcome you back in the near future. Sincerely, Firas

5 out of 5
Great location! Beautiful room. Very clean hotel and friendly staff.

Posted by on Jul 28, 2021

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Comment from Hotel Management

Jul 29, 2021 by Firas

Thank you so much for all the love! We hope to welcome you back soon. Sincerely, Firas

5 out of 5

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jul 14, 2021 by JG

Thank you for taking the time to do the survey. We really appreciate it.

4 out of 5
Wonderful experience I will definitely be back

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 20, 2021 by Firas

Thank you for your feedback. We are delighted you had a wonderful experience! Thank you, Firas

5 out of 5

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 19, 2021 by JG

Thank you for taking the time to do a survey. We really appreciate it.

3 out of 5
The hotel was not ready to open this past weekend. They didn’t have enough doormen, Top of the Mark was closed, and NO ROOM SERVICE. You could order grab and go food next to lobby, but you can’t order ahead, you must pick up your own food, and you can’t charge the food to your room. No minibar, no refrigerators, no jacuzzi, no ice above the 11th floor. Very disappointing for my birthday weekend in a Junior Suite on the 17th floor.

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 12, 2021 by Ria

We are sorry we didn't meet your expectations. We are adjusting as we progress in the month due to unpredictability of occupancy as we opened. This is not what we known for as we pride ourselves in giving a wonderful experience to our guests.

5 out of 5

Posted by on Oct 13, 2020

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Comment from Hotel Management

Oct 14, 2020 by Emily N.

Thank you for the rating. We hope to welcome you back again soon!

About the InterContinental Mark Hopkins, an IHG Hotel

Location 999 California Street, San Francisco, CA 94108

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi and wired Internet. There are 17 meeting rooms available. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly InterContinental Mark Hopkins, an IHG Hotel. Parking is available for a fee. This 4-star San Francisco hotel is smoke free.

  • 382 guestrooms or units
  • 16 levels
  • Built in 1926
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: San Francisco Station (2.6 km / 1.6 mi)
  • Metro station: California St & Mason St Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

InterContinental Mark Hopkins, an IHG Hotel offers 382 air-conditioned accommodations with iPod docking stations and safes. 44-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • IPod dock
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.

Nob Hill Club - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Top of The Mark SkyLounge - Onsite cocktail bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee (January 01 - October 31): USD 33.77 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 15.00 for adults and USD 7.00 for children (approximately)
  • Valet parking fee: USD 72.96 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hopkins
  • InterContinental Mark
  • InterContinental Mark Hopkins
  • InterContinental Mark Hopkins Hotel
  • InterContinental Mark Hopkins Hotel San Francisco
  • InterContinental Mark Hopkins San Francisco
  • Mark Hopkins InterContinental
  • Intercontinental Mark Hopkins San Francisco Hotel San Francisco
  • San Francisco Intercontinental
  • InterContinental Mark Hopkins
  • InterContinental Mark Hopkins, an IHG Hotel Hotel
  • InterContinental Mark Hopkins, an IHG Hotel San Francisco
  • InterContinental Mark Hopkins, an IHG Hotel Hotel San Francisco

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.