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TownePlace Suites by Marriott San Antonio Northwest

2.5-star property
5014 Prue Rd, San Antonio, TX 1-855-201-7819
4.0 out of 5
Very good!
See all 21 travelocity Reviews

"Very friendly, professional and helpful staff. Parking area a bit dark in back and 1 end. Quiet hotel and great bedding... nice rest. " More

By a verified traveler on Tue 20 Apr 2021

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring San Antonio

Heart of San Antonio

Within a 15-minute walk of this Oakland Estates hotel, you'll find USAA Corporate Office Headquarters and Huebner Oaks. South Texas Medical Center and CHRISTUS Santa Rosa Hospital - Medical Center are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Kitchens, WiFi

The 123 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include living rooms, 24-hour room service, and LCD TVs with cable channels.

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Oct 31 - Nov 1

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio, 1 King Bed, Non Smoking (Home Office)

Bed Count 1 King Bed Maximum Occupancy 4 Max

TownePlace Suites by Marriott San Antonio Northwest ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for TownePlace Suites by Marriott San Antonio Northwest

Everyone (10) Couples (1) Family (2)
4 out of 5
Very friendly, professional and helpful staff. Parking area a bit dark in back and 1 end. Quiet hotel and great bedding... nice rest.

Posted by on Apr 20, 2021

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4 out of 5

Posted by on Apr 4, 2021

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4 out of 5
Slow drain in tub, for the shower, lack of T.P. in the bathroom......

Posted by on Mar 15, 2021

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5 out of 5

Posted by on Sep 12, 2020

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4 out of 5

Posted by on Jul 19, 2020

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Comment from Hotel Management

Aug 5, 2020 by Isabel

Thank you for sharing your feedback!

2 out of 5
We booked this room because of the pull out sofa bed for our 3rd child. We got in late from a long drive and when we got to check in the couple next to us were asking for a manager because of roaches. NOT a good start. Once we got in our room we started to pull out the sofa bed and it was a mattress full of stains (all over) it was gross. No sheets, nothing. It was late and we didn't want to deal with that right then so we slept very uncomfortable that night as we had to squeeze another kid in a queen bed not to mention the ridiculous hard walking person above our room. We noticed the bug situation the next day unfortunately. We only stayed 2 nights thank goodness but I would never book here again.

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 12, 2019 by jen

I'm so sorry to hear about your experience. We are working quickly to resolve those issues.

4 out of 5
Hotel was very nice and clean. Breakfast was pretty good and a great variety. Water pressure in shower was awesome. I would stay again. My only negative remarks are that pool didn't have lights. Receptionist said that lights were on a timer and would come on at 9:15p or 9:30p...I got my kids out of pool about 9:45p and lights still weren't on. Pool closed at 10p, so crazy that lights weren't on at all. AND there were no tv channels for my kids. There was one Nickelodeon channel, but that channel had no kid shows on after like 6p so that was a bummer.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Sep 12, 2019 by jen

Thank you for your feedback!

4 out of 5

Posted by on Jul 21, 2019

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Comment from Hotel Management

Sep 12, 2019 by jen

Thank you for your feedback!

4 out of 5
The room was nice and clean. I was pleased with the stay.

Posted by on Jan 28, 2019

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5 out of 5

Great location

Pros: The staff, especially Dave, was helpful.
Centrally located, freeway access, very nice staff.

Posted by , from California on Jul 23, 2018

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Comment from Hotel Management

Aug 3, 2018 by d

Thank you John

About the TownePlace Suites by Marriott San Antonio Northwest

Location 5014 Prue Rd, San Antonio, TX 78240

Property Features

TownePlace Suites by Marriott San Antonio Northwest offers its guests an outdoor pool and a 24-hour fitness center. There's a coffee shop/café on site, as well as a snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. There's an onsite 24-hour business center. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the business-friendly TownePlace Suites by Marriott San Antonio Northwest. Self parking is free. This San Antonio hotel is smoke free.

  • 1 building
  • 123 guestrooms or units
  • 3 levels
  • Built in 2007
  • Continental breakfast (free)
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free long-term parking , Free self parking

Transport

  • Parking: Free self parking and extended parking

Room Amenities

TownePlace Suites by Marriott San Antonio Northwest offers 123 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations offer separate living rooms. Beds feature premium bedding. LCD televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Living room
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily. The hotel hosts a free manager's reception on select days.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 5 per pet, per day, plus a one-time cleaning fee of USD 100 and a deposit of USD 100 per stay
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Cashless transactions are available
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • 0.75 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 4.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 4.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 4.95 per day (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 5 per pet, per day plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Towneplace Suites Marriott Hotel San Antonio Northwest
  • Towneplace Suites Marriott San Antonio Northwest
  • Towneplace Suites San Antonio Northwest
  • TownePlace Suites Marriott San Antonio Northwest Hotel
  • Towne Suites riott Antonio we
  • TownePlace Suites by Marriott San Antonio Northwest Hotel
  • TownePlace Suites by Marriott San Antonio Northwest San Antonio

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.